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Customer Service Manager

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
1200-2000
Posted:
November 02, 2019

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Resume:

Saidbek Esoev

Professional Title

Highly engaged and self-motivated applicant with 5 years of experience in service. I enjoy working with people, possessing diplomacy, persuasive skills and persistence to achieve the Company goals as well as personal.

adaqmu@r.postjobfree.com +971********* Internet City metro, Dubai, United Arab Emirates WORK EXPERIENCE

11/2014 – 01/2015

Waiter

Room service-Javonbakht

Dushanbe /Tajikistan

Service guests, Maintain cleanliness and order in the room service, Responsible for the timely collection of dirty dishes from the floors, Control the receipt of orders from the warehouse, Provide the Department with a sufficient number of dishes, gravy boats, Milkmen, appliances, tablecloths.

05/2015 – 01/2016

Waiter / Bellman

Serena Hotel

Dubai /UAE

Hotel guests meeting,Demonstration of the room to guests, Execution of operational instructions of the reception and Manager, Consistently offer professional, friendly and engaging service, Assist with any plans or arrangements the guest intends to make during their stay,

03/2016 – 05/2018

Waiter /shishaman

Lakes Palace Restaurant

Dubai /UAE

Provide the perfect service experience for every guest, Make sure the Guest feels important and welcome in the restaurant, Look for ways to consolidate service and increase table turns, Present menu, answer questions and make suggestions regarding food and beverage, Serve the guest in an accommodating manner, Assist in keeping the restaurant clean and safe, Report to property on time and in proper uniform. 09/2018 – 06/2019

Waiter /Operator

Chinese Beijing Duck Restaurant

Tajikistan /Dushanbe

Providing excellent wait service to ensure satisfaction, Taking customer orders and delivering food and beverage, Making menu recommendations, Answering questions and sharing additional information with restaurant patrons. EDUCATION

09/2014 – 06/2018

Study Program

Institute of Public Administration under the President of the Republic of Tajikistan

Tajikistan /Dushanbe

Bachelor /International relations

and diplomacy

SKILLS

Strong communication skills

Capable problem solver

Customer service mindset

Exceptional networked and negotiator

Knowledge of customer service principles

Knowledge of principles and practices of

sales

PERSONAL PROJECTS

Project Name

ACHIEVEMENTS

Booking.com (12/2019 – 03/2019)

Tajikistan - awarded by USAID program.

R_Keeper system (05/2019)

Tajikistan awarded by Chinese volume system for order customers

LANGUAGES

Tajik

Native or Bilingual Proficiency

English

Full Professional Proficiency

Russian

Full Professional Proficiency

Persian

Full Professional Proficiency

Germany

Limited Working Proficiency

Japanese

Limited Working Proficiency

INTERESTS

Interest

Courses



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