LIBIN PAUL T

Mobile: +91-720*******

E- Mail: adaqhp@r.postjobfree.com/ adaqhp@r.postjobfree.com

Professional Summary:

Current working Domain: Utilities

Current Designation: PMO Analyst.

A result oriented professional with 5 years and 3 months of experience in BPO Operations and IT proven leadership & organizational skills.

Seeking to apply my abilities to a challenging position that offers professional growth while being resourceful, innovative and flexible.

Willing to work as a key player in challenging and creative environment.

As part of the assignment and transition, worked on Projects for company TCS.

Areas of Expertise:

Team Management, Quality Documents, Project Management, Technical Issues handling, People Management, Production support and Development.

Education and Certificates

COURSE

INSTITUTION

UNIVERSITY/BOARD

PERIOD OF STUDY

PERCENTAGE

B.Com(CA)

Dr.SNS.Rajalakshmi College of Arts and Science

Bharathiar

2011-14

62%

12th

Kumaraswamy Matric.Hr.Sec.School,

Coimbatore

State board

2009-11

83%

10th

Vimal Jyothi convent Matric .Hr.Sec.School,

Coimbatore.

State Board

2003-04

59%

Languages Known:

Speak: English, Tamil, Hindi, & Malayalam

Write: English, Tamil, & Hindi

Employment History

Working as a PMO and Process associate with Tata Consultancy Services, Chennai, from June 2014 to October 2019.

Project Details:

Roles & Responsibilities as Project management officer (PMO)

Client : Eversource Energy (Connecticut, United States of America) and

: Gexa Energy LP (Texas, United States of America)

Domain : Utilities

Period : February 2017 to October 2019

Location : Kochi

As PMO defining the Project’s Value, makes revenue to project and company and allocation of resources.

Projected the Quarterly Revenue balance to management and worked with the business finance team for the revenue approvals and submissions.

Created Contracts, WON based on the SOW in the company’s portal

Defined the Project value for all the Quarter’s till the project end.

Distributed the revenue, effectively usage of allocated budget for all the Quarters and allocation of resources

Invoiced the milestones at the Quarters and Collections from the Clients

Managed the calls with the project managers for invoicing and Connecting the Bridge call for the PM, GL and BRM about the allocation and distribution of budget

Timesheet and Overtime allowance Approvals.

Connected with the RMG HR for the resources and Requirement gathering for the project initiation

Facility management – Raised the CR for ODC and managed system allocation for the people.

Achieved the company revenue targets for all the quarters and financial year end.

Approved the BA associate billing.

Roles & Responsibilities in Production Support as Team Member

Client : Gexa Energy LP (Texas, United States of America)

Domain : Utilities

Period : October 2018 to October 2019

Location : Kochi

Assigned the task using the Jira Ticketing Application to the Specific teams.

Worked on the (Major, Minor, Critical and Blocker) tickets and within the SLA fixed the issues.

Worked on the Development and Enhancement ticket.

Worked on the Amazon Web service (payment gateway service).

Managed the Tidal jobs and its issues.

Worked on the Agile methodology to the Business users and Customers.

Worked on the GEMS Application.

Worked from the Transition phrase and supported the PM in kicking off the project from client end.

Roles & Responsibilities as Team Lead and SME

Client : British Telecom (London, United Kingdom)

Domain : Telecommunication

Period : August 2016 to January 2018

Location : Chennai

Handled Offshore team to ensure the Onshore client deliverable are met on time

Created client reports and presented monthly decks with Onshore clients

Handled Offshore team quality documents and activities such as SOP, Effort Forecasting, RCA’s, data update and the queries related to estimation and build job pack.

Monitored team's metrics - Productivity and Quality and Interacted with clients regularly regarding quality and clarifications.

Tracked the Customer deliverables and client coordination

Motivated and provided the direction to team members to perform better

Determined the duties and responsibilities of individuals in a team

Interacted with onshore team to discuss the new client and development opportunities and foster better partnership.

Prepared and Presented Power Point Presentations and daily tracker reports to the client and team.

Ensured that all the collected information and documents about the process are appropriate and meeting the requirements.

Parallel supported TCS Admin team for the Transportation as SPOC

Attended the transport meeting and sharing the information to the team and bridging the gap of the team and management.

Attended the Safety First and Purpose for life in TCS.

Worked in Building Job pack and Estimation in FTTP Planning.

Knowledge in planning and Loading (including post survey).

Worked various new project’s (BDUK/SEP, Retro, Suffolk region in pipeline, Chief engineering planning and Working Tool is Piper.

Handled the inputs team (Providing Duct, XML, MDB,Cable schematics and FNCs to Job pack team.

Achievement: Received e-card appreciation from customer for swift response and support.

Roles & Responsibilities as Team Member

Client : NIELSEN (Bracknell, United Kingdom)

Domain : Marketing Research

Period : June 2014 to July 2016

Location : Chennai

Working with AIS UK Process. This process deals with Internet media (google) that are advertised in UK and globally, which is Daily, Monthly. It is basically divided into three sub-processes.

Delivered the daily and categories

Working Tools: Oracle and Brio.

Coding – Local and Creative Coding.

Loading – Spot and Summary.

Alerts – Daily Countries, and Weekly Countries.

Allocating coding & matching to entire team.

Tracking the productivity for coding and Loading

QC has been done once the task is completed & final report has been sent to that particular Client.

Adhoc Volumes are Planned and completing it prior before the deliverable date and delivering with 100 % Quality to the client.

Handled the Escalated mails and calls pertaining to the brand and its restoration.

Achievements

Received appreciation from the UK Client Nielsen for the excellent performance in coding at TCS.

Received Individual appreciation from onshore manager for completing and delivered to the client at the earliest during the hectic deliverables.

Received appreciation for reducing the cycle time and process Improvement Idea for the automation and FTE benefit.

Promoted as SME from production level with more responsibilities

Received individual appreciation from the customer for the specific job within the span of time.

Internship Project Details:

Title: Management and Finance

Place: AADHIRA CNC PRODUCTS PVT LTD, Coimbatore.

Hobbies:

Playing Cricket and Hearing Music.

Technical Skills:

Languages : Basics of C, C++, PL/SOL Oracle, .Net, MySQL, SSRS

Package : Ms-Office

Extra Curriculum Activities:

Attend NSS camp during college days and Students co-ordinator

Participated in Blood donation camp

Co-ordinated and participated in “Alcoholic abolition” rally.

District Volleyball Winner

Helped the neighboring people and areas during the floods in Chennai December 2015.

Assets:

Capable of working in a team and individual.

Quick grasp of new technology & adaptation to new environment

Personal Details:

Father name : T.J.Paulson

Date of birth : 26-01-1994

Gender : Male

Marital status : Unmarried

Nationality : Indian

Mobile No : 720*******

DECLARATION:

I hereby declare that the above mention details are true and correct up to my knowledge.

Place : Signature

Date : (LIBIN PAUL)

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