Student
Resume:
EMILY “ELI” LYON
Information Technology Customer Service
*****@*****.***
https://www.linkedin.com/in/eli-lyon-a1694215b/
TECHNICAL PROFICIENCIES
Java
MySQL
HTML
CSS3
Python
Microsoft Office Suite
BUSINESS SKILLS
Communication
Conflict Resolution
Leadership & Supervision
Reporting & Documentation
Interviewing
Organization
Customer Service
Scheduling
Purchasing
Hiring
EDUCATION
Bachelor of Science
Information Technology, Data Science
Capella University (June 2020)
Additional Coursework
Business Management
Accounting
Marketing
Business Writing
Mental Health Technology
Strong communicator and technology enthusiast with a dynamic background in sales, customer service, and mental health technology. Seeking to apply skills in data analytics in a fast-paced, strategic environment. Proven ability to work as part of a team, while independently managing and prioritizing workloads. Exceptional reporting, organizational, and conflict management skills. Graduating in June 2020. Willing to relocate.
WORK EXPERIENCE
Child Protective Services Caseworker
Department of Family and Protective Services Abilene, Texas
September 2016 – March 2018
Managed overlapping deadlines and priorities
Established effective working relationships with a diverse range of work-related contacts
Carefully documented individuals’ cases, to include soliciting inputs and compiling detailed reports
Maintained a balance of objectivity and empathy for families living in stressful and crisis situations
Technical Supervisor
Shades of Hope Buffalo Gap, Texas
April 2016 – September 2016
Led a team of mental health technicians providing rehabilitation services for addiction-related illnesses
Responsible for vetting, selecting, training, and supervising new hires
Served as a primary interface with customers in the development and administration of treatment plans
Managed staff schedule, medication logs, and patient records
Respite Trainer
Betty Hardwick Center Abilene, Texas
January 2015 – April 2016
Delivered respite care to individuals with intellectual and development disabilities, managing the caseloads of up to 45 families
Provided administrative support, to include documenting and filing hard-copy and electronic patient records
Additional Experience
Seafood Clerk, HEB (2013 – 2015)
Lead Customer Service Rep, Apple (2012 – 2013)
Mental Health Technician, Acadia (2010 – 2012)
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