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Student

Location:
Huslia, AK, 99746
Posted:
November 01, 2019

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Resume:

EMILY “ELI” LYON

Information Technology Customer Service

907-***-****

adaqgd@r.postjobfree.com

https://www.linkedin.com/in/eli-lyon-a1694215b/

TECHNICAL PROFICIENCIES

Java

MySQL

HTML

CSS3

Python

Microsoft Office Suite

BUSINESS SKILLS

Communication

Conflict Resolution

Leadership & Supervision

Reporting & Documentation

Interviewing

Organization

Customer Service

Scheduling

Purchasing

Hiring

EDUCATION

Bachelor of Science

Information Technology, Data Science

Capella University (June 2020)

Additional Coursework

Business Management

Accounting

Marketing

Business Writing

Mental Health Technology

Strong communicator and technology enthusiast with a dynamic background in sales, customer service, and mental health technology. Seeking to apply skills in data analytics in a fast-paced, strategic environment. Proven ability to work as part of a team, while independently managing and prioritizing workloads. Exceptional reporting, organizational, and conflict management skills. Graduating in June 2020. Willing to relocate.

WORK EXPERIENCE

Child Protective Services Caseworker

Department of Family and Protective Services Abilene, Texas

September 2016 – March 2018

Managed overlapping deadlines and priorities

Established effective working relationships with a diverse range of work-related contacts

Carefully documented individuals’ cases, to include soliciting inputs and compiling detailed reports

Maintained a balance of objectivity and empathy for families living in stressful and crisis situations

Technical Supervisor

Shades of Hope Buffalo Gap, Texas

April 2016 – September 2016

Led a team of mental health technicians providing rehabilitation services for addiction-related illnesses

Responsible for vetting, selecting, training, and supervising new hires

Served as a primary interface with customers in the development and administration of treatment plans

Managed staff schedule, medication logs, and patient records

Respite Trainer

Betty Hardwick Center Abilene, Texas

January 2015 – April 2016

Delivered respite care to individuals with intellectual and development disabilities, managing the caseloads of up to 45 families

Provided administrative support, to include documenting and filing hard-copy and electronic patient records

Additional Experience

Seafood Clerk, HEB (2013 – 2015)

Lead Customer Service Rep, Apple (2012 – 2013)

Mental Health Technician, Acadia (2010 – 2012)



Contact this candidate