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Sales Representative Customer Service

Location:
Manila, Manila, Philippines
Salary:
70000
Posted:
November 01, 2019

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Resume:

FRENCH APPLICANT

Name : Nana Tchouta Suzy Claudia

Nationality : Cameroonian

Languages : French and English

Civil Status : Single

Age : 25 yrs. old

Birthdate : September 29, 1994

Gender : Female

Location : Pasig City

Availability : Upon Notice

VISA : Tourist VISA

Email : adaqg9@r.postjobfree.com

Phone : 090********

OBJECTIVE

I am currently Seeking and Secure a Customer Service Representative & IT Help Desk position in a stable company where I can best showcase, utilize my expertise in French and improve my skills in Customer Relations; . Am opened to new opportunities, challenging careers options.

PROFILE:

Native French speaker

Excellent oral and written skills

Proficient English skills

Good CSR and Call Center skills

Good computer skills

Good attention to detail

Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work

Strong interpersonal and organizational skills, with the ability to relate and empathize with people of varying personalities and from all walks of life

Ability to maintain a calm and composed manner when dealing with potentially explosive client situations

Possess a fun and vibrant personality that customers find refreshing and appealing

Energetic and positive attitude

Proven record of reliability and responsibility

ORGANIZATIONAL EXPERIENCE:

RUNA MULTI SERVICE INC May 2017 – March 2019

IT SERVICE FRONT DESK and CUSTOMER SERVICE REPRESENTATIVE

SOLEIL BLEU S.A.R.L JAN2014- Dec 2016

SENIOR SALES REPRESENTATIVE & OPERATION ACCOUNT PAYABLE ANALYST

KEY DELIVERABLES (Proficient in delivering the following key deliverables in French and English both.)

IT SERVICE FRONT DESK

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Setting up accounts for new users

Repairing and replacing equipment as necessary

CUSTOMER SERVICE REPRENSENTATIVE

Listen and respond to customers’ needs and concerns

Provide information about products and services

Take orders, determine charges, and oversee billing or payments

Review or make changes to customer accounts

Handle returns or complaints

Record details of customer contacts and actions taken

Research answers or solutions as needed

Refer customers to supervisors, managers, or others who can help

Handling customers’ complaint related to mobile money transactions and phone devices

Built good and strong relationships with key customers

Convincing the public to buy our items instead of those of our competitors

Assistance of the customer before and after the sales

Built good and strong relationships with key customers

Report all issues to the direct supervisor

SALES REPRESENTATIVE

Present, promote and sell products/services using solid arguments to existing and prospective customers

Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

Establish, develop and maintain positive business and customer relationships

Reach out to customer leads through cold calling

Expedite the resolution of customer problems and complaints to maximize satisfaction

Achieve agreed upon sales targets and outcomes within schedule

Coordinate sales effort with team members and other departments

Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Keep abreast of best practices and promotional trends

Continuously improve through feedback Make the report of circumstance and send to the general treasury

OPERATION ACCOUNT PAYABLE ANALYST

Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.

Reconciling processed work by verifying entries and comparing system reports to balances

Maintaining historical records

Paying employees by verifying expense reports and preparing pay checks

Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance

Preparing analyses of accounts and producing monthly reports

Continuing to improve the payment process

ATTAINMENTS:

Developed and implemented ‘GOOD Module’ to improve the positioning skill of all the students in marketing and sales skills

Enhanced employee satisfaction by developing appropriate training module updating employees.

PROFESSIONAL ENHANCEMENTS:

Accounting Certified Trainer

French Language Specialist

Sales Management and Marketing

Perfect Positioning skills

SAP certified

French Translator

Macintosh Computer Repair Specialist (Hardware and Software)

Computer Maintenance (Hardware and Software)

LEARNING ACCOUNT:

Bachelor of Science in Management. Option Management and General Accounting from Faculty of Economics and Management (University of Douala) 2013

TECHNICAL QUALIFICATION:

Vocational training certificate in computer Systems Maintenance from Secteur Telecom- Douala-Cameroon. 2009

Certificate of Training in Microsoft Office (Word, Excel,) from Secteur TelecomDouala-Cameroon November 2012

HOBBIES

Music

Travelling

Reading



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