Office Assistant Customer Service

SIJY NELSON

CAREER PROFESSION

Tour Consultant

Connect World Tours & Travels

Working as inbound Tour Package

Consultant (Present Working)

Responsibilities:

• Advising clients about suitable travel

•options in accordance with their needs,

•wants and capabilities.

Visa Consultant

O saka Ai r T ravels Ang amal y

January 2019

March 2014 - May 2017

W orked as a Visa Consultant and Ticket Reservation

Responsibilities:

•Maintained corporate traveler profiles and updated them with current information

•Processed telephone and walk in reservation

•Improved customer service rating

•Provide services efficiency and with high level of accuracy

Office Assistant Skyline Air Travels

January 2012 to January 2014

Worked as Office Assistant, Co ordination Domestic and International

Responsibilities:

•Travel arrangements including booking Airfares, Hotel and Transportation

•Increased customer service success rates by quickly resolving issues

EDUCATION

IATA -Diploma In Travel and Tourism - 2012

Kannathanam Institute of Tourism Studies, Kochi, Kerala,

Degree - BA Literature with British Colonialism -2009

Sree Sankara College Kalady

+2 Holy Ghost Girls HSS Aluva-2006 with 87% 10th St.Joseph HS with -75%

LANGUAGES KNOWN

English, Hindi & Malayalam

PASSPORT NO.

T0393582

VISA STATUS:

Husband Visa

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