Engineer Support

SAJAN RANJAN

Golf City Plote no-*

Noida Sector *5 E-mail: *************@*****.***

Pin -201303 Contact:- +919*********

Experience:

I was working in Trimax IT infrastructure Pvt. Ltd from 8 April to 20 Oct 2014. Profile:

IT helpdesk coordinator and IT Desktop engg.

Workexperience Details:

• Key Skill & Competencies

• Working for Trimax IT Infrastructure & Services Ltd from 8 April 2014 to 20 oct 2014 as a technical support engineer for Client side HERO BPO (Gurgaon).

• Making sure that the tickets/calls are responded within the required time frame to meet the SLAs.

• Provision/de-provision Laptop/desktops/servers

• Configure and provide end user support for desktops and laptops

• Troubleshoot/investigate and track desktop related issues with IT

• Software installs/updates/administration

• Manage user and computer objects with AD and GPO settings

• Provide basic networking support

• Equipment inventory including receiving new and disposing of old Coordinate with Vendors for support calls related to IT equipments Monitoring and managing Desktop/Laptop backup.

• Visitor and new hire set-ups and assistance

• Hardware and OS knowledge to support Windows environment

• knowledge on LAN/WAN Connectivity and Network Cabling Knowledge on MS Outlook

• Educational Background:

Course of Study Year College

Board Or

University %Aggregate

BE

(Electronics and

Communications)

2013

R.K.D.F.

College Of

Technology And

Research

RGTU

73%

Intermediate 2009

R.R. College

Sheohar (Bihar)

State

Board 63.4 %

10th 2007 S.R.K.G. High school

KushaharSheohar (

Bihar )

State

Board

60.1 %

Software Skills

.

Worked on Windows XP And 7.

Microsoft Office Word, Power Point.

Project:

Title: “Laptop Security System”(Minor) Title: “voice reorganization system” (Major)

Organization Traning:

Savvysoulsoftlab Patna (Bihar)”(Major Training) Course: “Software development, testing and implementation”.

Hobbies

Travelling

Playing and watching cricket

Personal Profile:

Name- Sajan Ranjan

Father’s name - Mr. Jay Ram Ray

Mother’s name- Mrs.Sushila Devi

Date of birth - 17-02-1992

Linguistic Ability- English and Hindi.

Place:Patna ( sajan ranjan )

Date :

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