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Sales Representative

Calgary, AB, Canada
November 01, 2019

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Marijan Dukaric

*** *********** ***** ** 403-***-****

Calgary, AB, T3H 5N4


PROFILE A seasoned professional and effectual leader with a proven ability to exceed sales quotas:

• Over fifteen years of strong inside/outside sales management experience

• Confident during presentations

• Ability to proactively recruit, select and hire team members from Managers to Sales Associates; ability to strategically build a succession plan for the district

• Strong communication and presentation skills in order to effectively train and motivate team members

• Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency

• Effective organization and planning skills with the ability to organize and schedule people and tasks, develop realistic action plans within time and resource constrains

• Effective decision making and problem solving skills

• Basic understanding of the fundamentals of recruitment, human resources, coaching, and performance management and employment standards

• Strong customer service orientation

• Proven ability to drive sales and service through a field team

• Ability to manage district budgets, forecast sales and retail metrics, able to set and communicate goals for your team

• Passion for gaining personal relationships with clients

• Management and professional sales


Mar 2015 – Mar 2019 Regional Sales Director – Western Canada Worldlynx Wireless Worldlynx is Canada’s largest independent Bell dealer. Founded in 2009 Worldlynx operates a coast-to- coast network of over 50 Bell and Virgin retail locations in addition to one of the largest B2B and B2C sales forces in the country. Our Executive Team offers over 80 years combined experience in the highly competitive wireless industry and are committed to providing our customers with the best customer service possible.

Key Achievements

• President Club winner

• Increased revenue 10% - 20% yearly

Key Responsibilities

• Oversee all sales activities, effectively managing business and P&L

• Develop sales strategies and tools/techniques that will produce maximum market penetration and increase profitability

• Develop account plans in conjunction with sales team and ensure executed appropriately

• Manage sales funnels and sales rep activity/performance, preparing monthly/quarterly/annual forecasts, analyzing weekly/monthly sales activity and results vs targets to drive overachievement

• Initiate post-sales activities, ensuring services sold continue to provide customer value/benefits, introducing additional customer training as required

• Foster strong relationships with the Bell, Bell Stores and Bell Aliant Account Managers

• Troubleshoots and resolves complex problems

• Train employees on effective sales techniques and work methods

• Initiate, develop and maintain effective relationships with key internal business partners

• Communicate sales targets to direct reports

• Provide guidance and support to ensure achievement of objectives

• Responsible for administering, communicating and complying with all company policies and procedures, whether formally or informally communicated

• Monitor, evaluate and coach the performance of direct reports

• Participate in the recruitment and selection of new employees

• Coordinate product training sessions in collaboration with relating Company initiatives Mar 2011 – Sep 2014 District Sales Manager Match Marketing Group Match Marketing Group is North America's leading shopper marketing agency because they believe if you offer a solution, then it needs to be seamlessly integrated across all consumer touch points. Their service practices cover the entire path through purchase and truly drive results by building deep relationships between consumers and brands. Working in collaboration with partners, they love to design campaigns that create emotional connections that win the hearts and minds of consumers. Key Achievements

• Frequently earned recognition for top sales performance

• Rapidly advanced through positions and promoted to sales trainer

• Increased revenue 20% - 30% yearly

Key Responsibilities

• Responsible for achieving all key business objectives including sales, performance reviews, client experience, operational compliance in B2C markets

• Proactively creates strategies for underperforming locations and recognizes success

• Ensures that all Associates have completed necessary training and coaching requirements

• Ensures that all locations are staffed appropriately according to the established guidelines

• Manage and coach all Associates to ensure that career development and succession planning is in place

• Ensures all hiring is completed in proactive manner using appropriate Retail Service guidelines

• Responsible for retention and management of Associates at acceptable turnover rates

• Successfully manages the completion of day to day area operational activities including field visit reports, communications to the team, payroll processes, performance management and HR related activities

• Provides support to the Client Program Manager and other Store Support Team members for the program

• Participates in special projects as needed

• Responsible for the overall management and development of a dedicated district

• Acts with professionalism and integrity

Jan 2009 – Feb 2011 District Sales Manager First Hand Marketing Ltd. Firsthand Marketing is an established Canadian field marketing company committed to recruit, train, manage and support short term tactical or year round dedicated field teams. Programs are built specifically to represent and promote the values of our clients, create brand awareness and increase sales. Support and assist in recruiting field team, ensure province wide headcount is meet. Performance review. In field training. Provide leadership and motivation. Regular coaching support TMs. Product and process info/updates. Initial training process (New TM)/support TMs in new rep training. Analyze TM performance. Built team environment. Succession planning. Client interaction. Meeting client objectives. Customer/client Bridge. Incentive planning. Provincial incentives. Key Achievements

• Earned recognition for top sales performance

• Promoted to sales trainer

• Increased revenue 10% - 15% yearly

Key Responsibilities

• Responsible for ensuring that all employees have completed necessary training and coaching requirements

• Train, coach and guide Account Managers, utilizing sales process training techniques in various problem-solving situations to help them develop their skills and maximize their sales opportunities

• Manage sales funnels and Account Executives activities and performance, analyzing weekly, monthly sales activity and results

• Prepare and lead monthly and weekly sales meetings to motivate and educate team Account Managers as per leadership standards

• Responsible for administering, communicating and complying with all company policies and procedures

• Management and coaching 100 % commissions field sales representatives for B2C sales

• Responsible for achieving all key business objectives including sales, revenue, consumer experience, operational compliance

• Review, assess and provide approval to the business plans and proposals by Account Managers

• Responsible for creating strategies for underperforming sales staff and locations, and implementing solutions that are aligned to the overall business objectives

• Provide support to the Client Manager for program operational components and participate in special projects as needed

Jan 2007 – Oct 2008 Senior Account Executive DGI Capital Corp. The DGI Group of companies is a conservative, visionary, integrity focused company that capitalizes on its team's years of experience. DGI work with group of companies to help them succeed. At DGI team of professionals are able to dedicate themselves to their role as business innovators. Information Investment tools are a significant element that allow us to leverage our marketing efforts. DGI occupies varies support roles, which include a total commitment to growth and scalability. Key Responsibilities

• Support corporate values of DGI Capital Corp.

• Help clients reach their goals

• Provide a high standard of customer service to clients

• Effective, clear, efficient in all aspects of operation

• Maintain high quality in all presentation materials

• Raise capital through Offering Memorandums for a $3-$20M Offer RSP eligible

• Present to potential investors Offering Memorandums that are USA real-estate based, establish relationships, negotiate and close sales

• Complete call marketing using programs provided, including daily fax broadcasting to prospects, with a goal of setting up four (4) weekly appointments

• Track calls, call backs, appointments, follow up interview appointments, daily

• Prepare and submit weekly reports

• Meet clients with prepared information, as scheduled

• Enter meeting notes in program, after each meeting

• Attend and contribute to meetings as requested

• Maintain documentation of processes and to ensure being up-to-date, clear and complete Feb 2001 – Nov 2006 District Team Leader Glentel Corp. Glentel is a leading provider of innovative and reliable telecommunications services and solutions across North America, operating more than 265 retail and business locations across Canada. My responsibility was managing a sales team, demonstrating by example to the other team members to teach sales tactics, while maintaining a strong sales team within the store. Maintain high rankings within the company sales, keep sales ties with previous clients, ensuring continuous and updated product knowledge and efficiency.

Key Achievements

• Successfully achieved Sales Quota for The Telephone Booth for three quarters of 2006

• Three times Member of President Club Glentel Corp. for achieving 150 % in core sales for 2006

• Recipient of award top sales in 2003 Q3 Rogers Wireless

• 100 Plus Club for Rogers Wireless sold 100 units in three months for 2005

• Ranked top three sales representative in the country 2002 – 2005 The Telephone Booth

• Won many awards from service providers (Rogers, Fido, Bell, Telus, Virgin,) for meeting targets on specific promotions

• Grew store revenue by min 20% for the last five years

• Achieved 30% of the revenue with B2B sales

• Led a team of sales and product care professionals. Turned underachieving locations into top performers exceeding sales and service targets yearly Key Responsibilities

• Manage and maintained sales

• Meeting the targets and earning profits

• Responsible for corporate store management to achieve sales goals and represent T Booth brand to create strong market presence and great client experience

• Recruiting for the store and other stores in district

• To identify & develop new business opportunities in B2B channel

• To establish / build long term efficient relationship with clients in targeted channel / market

• Generate new business opportunities in assigned territory / channel

• Manage customers’ needs / expectation in line of company guidelines to ensure win / win relation

• Ensure clients have positive experience by communicating effectively pre and post deal process

• Establish & maintain efficient relationship with new and existing clients

• Manage clients’ / projects’ receivables and cash collections in light of preset financial KPI

• Work closely with marketing and promotion team to design required promotion and awareness campaigns for target market / clients


Masters of Commerce (Major in International and Domestic Trade), University of Zagreb, Croatia Equivalent Comparative Levels of Achievement In Canada Certificate Business High School Ivanec, Croatia

Completed over one hundred hours of sales training Impact Sales Training


Information technology industry, innovative business ideas, swimming, basketball, all mountain biking


Upon request

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