Manager Project
Resume:
CASSIE O’NEAL
*******@*****.***
LinkedIn Profile
A results-focused professional with a wide range of experience. Ability to drive change and deliver business results aligned to strategic and organizational goals in a dynamic environment. Initiative-taking self-starter, who thrives on solving complex problems in a challenging, fast paced environment, with a focus on quality and customer satisfaction. Excellent communication and presentation skills. Demonstrated ability to drive to outcomes and deadlines. EXPERIENCE
SOURCEFUSE TECHNOLOGIES
IT PROJECT MANAGER / PRODUCT MANAGER II
SEPTEMBER 2018 – CURRENT
Manage a diverse portfolio of multi-year software products totaling in 1.7M+ per year ranging from web and mobile app development, to Amazon Web Service (AWS) migrations. Lead multiple cross-functional onshore and offshore internal and external teams (ranging from 5-45 resources) across all aspects of the SDLC using agile methodologies and delivering in 2-week sprint cycles. Serve as business product owner guiding technical teams in all development to ensure client vision and business value is achieved. Performing mid-development and final quality assurance testing prior to any code deployments to clients. Manage all internal and client communications and expectations related to deliverables, budget, risk, defects, changes, scope, timelines, milestones, etc.
FLORIDA BLUE
IT PROJECT MANAGER
OCTOBER 2017 – SEPTEMBER 2018
Manage 10+ multi-year technical project implementations to improve customer experience with cross functional teams across the internal organization and external vendors for a 2.2+M budget using both agile and waterfall methodologies. Develop and manage cost estimates, master project plans, resource plans and status reports to share across the IT, Business, Vendor and Customer organizations.
IT SYSTEMS ANALYST
JUNE 2017 – OCTOBER 2017
Liaised between customer/business and IT to identify, design and deliver optimal technology solutions. Led the integration of multiyear projects with the highest levels of risk, complexity, budget dollars and impact to the business. Accountable for the preparation of technical documentation
2
CHANGE HEALTH CARE (MCKESSON HEALTH SOLUTIONS)
CONSULTANT
JUNE 2016 – JUNE 2017
Client facing ClaimsXten claims solutions consultant, responsible for new client implementation, existing client upgrades and client on-going maintenance of client dictionary of rules which are in use or turned off dependent on customer need and / or mandated compliance factors. BUSINESS SYSTEMS ANALYST II / JR. PROJECT MANAGER
JUNE 2014 – JUNE 2016
Client facing multi-software business systems product SME, leading requirements gathering, gap analysis, defect management (reporting, triage and disposition to client), change management
(req gathering, scope change, LOE estimates, scheduling development), team client travel support schedule and calendar, quality assurance for all new development and features prior to being deployed to client, system performance testing, release notes creation and distribution to stakeholders. Worked as a remote employee, with full time out of state client travel and onshore and offshore technical project team members.
FLORIDA BLUE
ANALYST II – EDI / ETOOLS
AUGUST 2012 – JUNE 2014
Coordinated and manage the Vendor Registration and Change / Edit Management process to enable seamless execution with our Trading Partner - Availity®. Established relationships and collaborated with key internal leaders and external partners at Availity®. Researched, analyzed, validated, developed and managed new and existing operational processes and procedures to increase productivity, connectivity and accessibility. ASSOCIATE IIA – CONTRACT ADMINISTRATION
OCTOBER 2011 – AUGUST 2012
Consistently exceeded departmental goals for scanning, loading and tracking provider contracts. Demonstrated ability to research and resolve critical issues. Built relationships and partner across the Delivery System, Internal Audit, Compliance and Legal. Work closely with Sr. Directors and Vice Presidents as needed. Gained experience with Hospital/Non-Hospital/HBP, Ancillary including ASCs and SNFs, basic knowledge of capitation types of contracts. ASSOCIATE IIIB – PROVIDER DATA SERVICE
MAY 2011 – OCTOBER 2011
Managed and processed provider profiles in the organizations provider database by verifying using a series of systems for physician, practice and hospital medical certifications, licenses and credentialing to ensure in compliance to remain an active and in-network for the organization. 3
EDUCATION
OCTOBER 2018
BACHELORS OF SCIENCE IN BUSINESS - PROJECT MANAGEMENT, UNIVERSITY OF PHOENIX
Learned, enhanced and mastered skills for communication, creative thinking, problem-solving and managing and inspiring innovation while applying quantitative and qualitative knowledge, skills, tools and techniques to manage projects, people and coursework. COMPUTER / SYSTEM SKILLS
• Microsoft Office Suite (Project, Word, Excel,
PowerPoint, Visio, Outlook)
• JIRA
• Confluence
• Visual Studio Team System (VSTS)
• SharePoint
• Google Suite (Sheets, Docs, Slides, Meet,
Drive, Calendar)
• Amazon Web Services
• Rally
SKILLS
• Critical Thinker
• Relationship Oriented
• Strong Oral / Written Communicator
• Agile / Waterfall Project Management
• Organizational Agility
• Client / Vendor Relationships
• Attention to Detail
• Leadership
ACTIVITIES
I enjoy being involved in my community by remaining active in volunteer work through beach clean ups, Habitat for Humanity home builds, annual American Heart Walk, Dreams Come True Holiday Family Adoption, and First Coast No More Homeless Pets adoption events. I have previously served on the board for Beaches Habitat For Humanity – Young Professionals as the Volunteer Chair, as well as the Program Chair for Florida Blue Employee Resource Group – Gen.Y.
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