Customer Service Specialist

KONE

DOSSONGUI DOSSONGUI

Customer Operations Specialist -

Order To Cash - French Speaker

OBJECTIVE

I Am Seeking A Competitive And

Challenging Environment Where I

Can Serve Your Organization And

Establish An Enjoyable Career. I’m

Looking To Get Elevated In The

Field Assigned, By Exploring My

Skills And My Hard Working, As A

True Value For The Growth Of The

Organization. I Strongly Believe

That These Assets Will Help Me

Secure A Position As A Financial

Specialist In The Firm, Where I

Can Contribute With My Knowledge

And Competences To The

Development Of The Company.

CONTACT

Address : Tivoli Garden Residences/

Eugenia Tower/ Unit 2417/ 69

Coronado Ave/ Brgy Hulo/

Mandaluyong/1550

Mobile Number :095********

Email ID

: ****************@*****.**

SKILLS

Excel Ability

Powerpoint.

Bookkeeping

WORK EXPERIENCE

Associate Monitoring Technician French -

24/02/2017 - 27/07/2017

Emerson Electric Asia Ltd.-Rohq ( Q12F SM Cyber West Ave, Bulacan, Project 7, Quezon City, 1105 Metro Manila )

Customer Operations Specialist - Order To Cash -

French Speaker - 06/11/2017 - Till Date

Shell Business Operations Manila- SBO ( 21st Floor, 130 Dela Rosa Street, Legazpi Village, Makati, 1229 Metro Manila ) EDUCATION

Bachelors in Business Administration

(Completed) - 2015

In Indian School of Business Management & Administration Under National Development Agency,India With 65 %

Certi cate in (SAP-FICO)(Completed) - 2016

In Aminno Software Technology Under ISO 9001:2008 Certified and International Accreditated Organization With 87 %

ACHIEVEMENTS

Customer Service Index / Customer Service

Experience 2019

Granted at the Canada Customer Operation Q4 Town Hall for being the Best Specialist with the maximum Perfect 10, one of the biggest recognition in the Canada Operation

Contributed the Migration of The Canada

Operation Business 2018

One of the Canada Customer Specialist to facilitate the migration of the Canada Lubricant Business from Cape Town in South Africa to The Philippines

PERSONAL INFORMATION

Name: Kone Dossongui Dohprey Marius Andre Dodo

Date Of Birth: 22/07/1989

Gender : Male

Nationality : Ivorian ( Ivory Coast)

Marital Status: Unmarried

Statements Of Accounts

SAP/CRM Tool

Translation French -English/

English-French

Logo Design

Photo Editing

Video Editing

LANGUAGES

French

English

SOP- Shell Operation Process

Shell Business Operations

Kruger Ordering Process

Shell Business Operations

French Emails Templates

Shell Business Operations

Collection Of Customer

Contact For The Material

Safety Data Sheet Shell

Business Canada Operation

PROJECT

Duration :3 Months

Technology :Focal Handler - Myself

Role :Focal Of Loblaws And Costco

Orders Handling

Url :

Duration :2 Weeks

Technology :Focal Handler- Myself

Role :Focal Handler

Url :

Duration :1 Week

Technology :1 Week

Role :Main Focal

Url :

Duration :6 Months

Technology :Canada Operation

Manager

Role :Major Contributor In The

Project

Url :

REFERENCE

Name : Alain Kazadi

Detail : Colleague at Shell Business Operation

Email : *****.******@*****.***

Mobile : 093********

Name : Nakemin Dosso

Detail : Ex- Colleague at Shell Business Operation Email : *********@*****.***

Mobile : 091********

PLACE :

DATE :

Actual Address

03-09-2019

SIGNATURE

DECLARATION

I hereby declare that the above mentioned information is true to the best of my knowledge and belief.

Contact this candidate