Human Resource Employee Relations

Donna Rae M. Ramira

City High Road, Calindagan, Dumaguete City, Negros Oriental 6200

Email:***************@*****.*** Mobile:+63-927******* Summary of Qualifications:

Experience in Recruitment and Human Resources.

Knowledge of Labor Law and Collective Bargaining Procedures to maintain the organization’s positive relationship with its employee.

Crafted and initiated programs to provide fair and consistent treatment to all employees so they will be committed to their jobs and loyal to the company.

Proven effective strategies to attract unique and qualified candidates.

Certified in Behavioral Interviewing.

Certified International Management System Auditor.

Proven skills in seeking out potential applicants.

Responsible for performance management support for employees, employee retentions interactions.

Manage the employee handbook, policy and procedures documents.

Ability to lead, train and maintain an enthusiastic, productive staff.

Well experienced in recruiting high applicant volumes.

Ability to coordinate on-site and off-site training activities and job fairs.

Strong planning skills, combined with the ability to coordinate with others to meet organizational goals.

Self-motivated, productive and organized with very efficient work habits.

Provide general and administrative support to the Human Resources Division; prepare a variety of reports pertaining to human resource management programs and activities.

Explain employment benefits and general terms and conditions of employment to employees and department representatives; conduct initial new employee orientation for purposes of ensuring appropriate completion of payroll and benefits documentation.

Solid understanding of HR policies and procedures along with the law of the Philippines, regarding employment practices and reporting requirements as required.

Successful in sourcing and hiring candidates with highly technical and unique experience for special projects.

Core Competencies:

Excellent Customer Service Skills (external/internal)

Reliable and diligent in sourcing technical and rare candidates

Strong verbal and written communications skills

Displays cooperation and performs as a team player

Particular with hiring laws and policies

Demonstrated dependability and reliability

Excellent planning and organization skills

Ability to use time effectively and efficiently while managing multiple priorities

Ability to work in a fast paced and continuously changing environment

Effective Analytical and problem solving skills

Ability to work independently and achieve results Professional Experience:

Human Resource – November 2015 - present

Energy Development Corporation (EDC)

o Performs the Human Resources services based on HR plans and programs, aligning to Company’s Human Resource policies and CoE- HR's protocols and guidelines for efficient and effective delivery of HR services which includes human resource planning, staffing and recruitment selection, employee benefits administration, employee and labor relations management, talent management, learning and organization development, and performance management optimizing HR business solutions for a sustainable high-performance organization. Safety awareness - identifies and corrects conditions that affect employee safety; upholds safety standards.

HR Manager (Consultant) – September 2014 – December 2015 SmilesOnDemand OutSourcing Phil. (Start-up BPO)

o Manage Human Resource and Recruitment.

o Provides advice, guidance and direction with general management regarding developing, maintaining and improving employee relationships via communication, performance management, processing grievances and/or disputes as well as interpreting and conveying to employees their part to maintain good relationship in the organization. o Overseeing Human Resources: compensation and benefits, training and development, employee relations, and recruitment and selection. o Drive Sourcing and Branding for the Company to ensure hiring needs are satisfied.

o Screening if the candidate will fit into the organization’s culture. o Actively supporting business needs by delivering quality recruits. o Create activities for employee engagement.

o Conduct surveys to ensure employee engagement and satisfaction. o Responsible for labor management relations to check compliance and liaison to resolve disputes between employee and management. o Advises management on the formulation and administration of plans and policies for human resource activities

o Responsible for performing advanced, specialized and administrative duties in a designated human resource program or section area. o Acts as an internal consultant by analyzing and recommending solutions to human resource issues relating to the assigned program or section area.

o Develops, revises and implements human resource policies and procedures.

o Ensures program or section area is in compliance with established policies and procedures.

o Assists in the planning and organizing of the assigned program or section area.

o Answers non routine requests for information on policy interpretation. o Assists with developing, coordinating and recommending changes for the improvement of workflow in the program or section area. o Develops methods and procedures for compiling and analyzing data for reports and special projects.

o Conducts periodic audits of human resource activities to ensure compliance with policies and procedures.

o Participates in professional development sessions or seminars. o Provide support to the management team the best way possible. o Works on special projects.

o Leads special and cross-functional project teams. o Presents training sessions related to the assigned program or section area.

o Attends meetings, conferences and seminars.

Lancera, Phil.(Start-up) – January 2014 – November 2015 Human Resource/Technical Recruitment Head

(Company Closed)

o Manages the recruitment of process to maintain the required staffing levels for the client and organization.

o Actively Sourcing for candidates with technical skills o Accountable for behavioral interviewing applicants, completing background, reference checks, administering applicable pre-hire assessments, arranging internal hiring manager interviews o Build data base for the company to have reference for unique skills open positions.

o Responsible for employee retention and training

o Helping employees adopt company’s culture

o Reviewing compensation and preparing offer letters to selected applicants.

o Research, compile and analyze data for special personnel projects and reports.

o General knowledge of clerical and specialized job functions within the organization

o Understand, interpret, and apply general administrative and departmental policies and procedures.

o Answer questions and provide information to employees, outside agencies, and the general public requiring the interpretation and explanation of human resources program, policies, and procedures. o Handled recruitment concerns such as conducting interviews for applicants, administering job fairs and applicant sourcing in provinces, and taking charge of orientations for new-hires

o Managed a referral-incentives program that encouraged agents to refer applicants to the company

HR- Recruitment - Leadership and Development Coordinator

(September 2012- December 2013)

Teleperformance Philippines – Makati

o Sourcing, interviewing and assessment of candidates for Managerial and Director Position.

o Responsible with the hiring process of all Managerial and Director level o Drafting Job description

o Develop strong, positive working relationships across client groups so that the custom learning and development offerings are relevant, timely and exceptional quality.

o Closely coordinated with the clients and other representatives o Responsible for the hiring process at a service deliver center. o Coordinate recruiting efforts as needed

o Ensure that the hiring goals are met.

o Responsible for aggressive individual recruiting goals which are monitored consistently.

o Understanding key business objectives, time frames, legal issues and requirements associated with each new client.

o Achieve 100% of assigned targets.

HR - Recruitment Selection / Testing / Sourcing & Branding

(March 2010 – September 2012)

Qualfon, Inc. – Dumaguete City

o Responsible for effective and fast recruitment process, both internally and externally.

o Develop and implement recruitment strategies to meet current and/or anticipated staffing needs.

o Conducts reference or background checks on job applicants. o Suggests proper medias for approaching the right candidates o Actively uses various recruitment tools and methods. o Follows up and coordinates with numerous recruitment channels. o Pro-actively coordinates with various departments for interviews. o Supervises and interacts closely with the staffing coordinators in charge of assigned hires, as well as continuously follows up regarding on- boarding.

o Analyze, update and deliver weekly employment related data and prepare required reports regarding assigned hires.

HR HEAD /Guidance Counselor

Part-Time ESL Teacher

(March 2006 to January 2010)

Negros Maritime College – Dumaguete City

o Demonstrates communication and interpersonal skills to interact with students, parents, other teachers, administrators, and other schools. o Hiring new teacher and staffs

o Conducts orientation for new hires

o Maintains confidentiality of students and students’ records o Conducts assigned classes at the times scheduled. o Enforces regulations concerning student conduct and discipline. o Models correct use of language, oral and written. o Maintains lesson plans as required by Academy policy. o Make oral presentations of assessments, diagnostics, home visits, and observations.

o Pioneering Batch of ESL Teachers in Negros

o Awarded as Best Conversational English Teacher

o Accent Trainer

o Classroom management;

o Planning, preparing and delivering lessons to a range of classes and age groups; o Preparing and setting tests, examination papers, and exercises; o marking and providing appropriate feedback on oral and written work; o devising, writing and producing new materials, including audio and visual resources;

o Organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions; o attending and contributing to training sessions; o participating in marketing events for the language school; o preparing information for inspection visits and other quality assurance exercises; o freelance teaching on a one-to-one basis;

o Basic administration, such as keeping student registers and attendance records. Education:

Bachelor of Arts, Major in Psychology (2002 to 2006) St. Paul University

Dumaguete City, Negros Oriental

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