Manager Quality

KAT R. HENDRICKSON

E: ***************@*****.*** • M: 612-***-**** • Lakeville, MN 55044

www.linkedin.com/in/katrhendrickson

Detail oriented Quality Engineering Manager with 18 years of experience in functional and technical testing for packaged and custom developed applications across multiple industries including health, financial services, retail and resources. Possesses expert knowledge of testing processes, methodologies and testing tools. Applies strong project management skills to deliver large testing programs and to manage multiple testing teams. Operates with a sense of urgency, collaboration and commitment to quality. Core Competencies include:

Quality Engineering • Quality Strategy • Project Management • Requirements Analysis • Test Assessment • Test Planning • Risk-Based Testing • Defect Management • Test Data Management • Team Management

PROFESSIONAL EXPERIENCE

ACCENTURE Minneapolis, MN 2000 – Present

One of the world’s leading professional services companies, providing consulting and outsourcing services through strategy, digital, technology and operations capabilities

North America Intelligent Testing Platform Operations Lead (March 2017-present)

Responsible for driving improvements to productivity, quality and profitability through implementation of programs and strategies.

Manage program to grow the test automation skills in North America to support increasing demand

Partner with capability development team to create a strategy to upskill test practitioners in new and relevant technologies/tools

Work with sales teams and client account teams to drive adoption of test automation across new and existing teams

Test Architect (2009-March 2017)

Responsible for strategic planning for testing efforts. Provides advice to customers on innovative testing products and solutions and assists with successful implementation. Drives efficiency to reduce testing costs and increase quality.

Managed and delivered multiple large-scale testing projects by leading and collaborating with multiple impacted teams to delivery strategic enterprise capabilities

Conducted test assessments to identify gaps, created recommendations and roadmap to improve testing capabilities for several groups

Enforced governance, test metrics, automation, tool usage and testing best practice to set up client’s Testing Center of Excellence

Test Manager (2006-2009)

Responsible for managing overall testing effort and deliverables, skill development and demand management. Drives defect prevention activities and leads quality activities such as root cause analysis sessions, metrics collection/analysis and roll-out of continuous improvement initiatives.

Effectively managed multi-project test teams comprising both onshore and offshore teams of up to 50 people with full accountability for test budget and schedule

Increased team productivity and quality through the effective use of automation and standardized processes

Managed supply and demand to guarantee quality delivery of client work with the most efficient on/off shore resource model

Test Lead (2002 –2006)

Collaborates with release/project management, application and technical architecture teams to plan testing for overlapping releases and test phases. Manages testers’ work throughout test preparation and test execution to ensure that testing is on time and within budget.

Enabled the transition of testing capability from the business team to the system testing team and supported set up of additional testing teams that followed standard testing processes

Successfully led and delivered testing for 2 major re-architecture projects and supported enterprise wide testing (cross application) efforts involving many applications in leadership capacity

Provided training and mentorship to client QA Lead and played a key role in the successful transition of the team to a new QA manager

EDUCATION

Bachelor of Science in Business Administration

University of the Philippines Quezon City, Philippines 2000

CERTIFICATIONS

Certified SAFe 4 Agilist • Certified Software Test Engineer (CSTE) 2007

Project Management Professional (PmP) 2007, 2011 • Accenture Test Architect 2014

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