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Sales Salesforce

Location:
Tempe, Arizona, United States
Posted:
November 03, 2019

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Resume:

Divya Sindhu Boddu

Sr. Salesforce Developer/Admin

Email: adaq1l@r.postjobfree.com Phone: 925-***-****

PROFESSIONAL SUMMARY

7+ years of experience in analysis, design, development, testing, delivery and production support of application software.

7+ years of experience in Salesforce.com CRM Platform including Lightning, Apex technologies, Sales Cloud, Service Cloud, Marketing cloud and 2 years of experience with Java technologies.

Experienced in developing custom applications and solutions using SFDC Force.com Platform using Apex, Visualforce, Force.com IDE, SOSL and SOQL.

Involved in various stages of Software Development Life Cycle (SDLC) including analysis, architecture design, development, enhancements, testing and implementation.

Expertise in SFDC Configurations/Customizations as Administrator and Developer.

Expertise on working different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.

Developed user interface, Page Layouts, Tabs, Custom objects, Validation Rules, Triggers, etc.

Having experience on customer community like creating users and profiles for customer community.

Extensive experience in designing various Junction Objects, Record Types, Lookup Relationships, Master-Detail Relationships and Custom Reports as per the requirements.

Knowledge in various fields like, Cross-Object/ Custom Formula Fields, Validation Rules, Field dependencies, Workflows and Approval Processes for automated alerts, Field Updates and Email generation according to application requirements.

Worked with end to end Service Cloud implementation like Case Management, CTI integration.

Good exposure on Apttus Product setup, Approval setup and Contract Management.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, APTTUS CPQ and Dashboards

Experienced working on Salesforce integration and Steelbrick for automation quoting, contracting and billing process.

Experienced with Apex Language, Apex Class, Apex Trigger, Apex Web Service, Visualforce Pages, Visualforce Components and Controllers.

Designed various report folders, extracting reports to various formats, designing Visualforce Pages, Dashboards, Snapshots and Chatter.

Experienced in building the custom application using Lightning Components/ Framework.

Experienced with Lightning UI development, creating Lightning pages by using component, controller, style, helper, design, render, documentation, SVG.

Worked on Apttus for providing Quote-to-Cash software delivering CPQ, Contract management, E- Commerce and revenue management on salesforce.

Experienced in setting up Apttus Approval Processes.

Experienced on different Sales domain like CPQ Configure- Price- Quote, Contract Management, Revenue Management and Billing.

Based on the business requirements, designed a sample CPQ process within salesforce so that pricing team can get the pricing requests of custom quote requests in their queue to review.

Experienced on integrating salesforce and CPQ application to automate fulfillment process.

Experienced with Salesforce.com Web Services APIs- Force.com SOAP and REST based Web Services APIs, the Bulk API and the Metadata API.

Worked on different data migration tools like, Apex Data Loader, Force.com Migration tool, Salesforce Import and Export Wizard.

Worked on Data Migration and updates through the tool App Exchange Data Loader, Informatica Data Loader in Salesforce.com.

Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.

Efficiency in analyzing and creating Narrative Use Cases, Use Case diagrams, Class diagrams, Activity diagrams, Data flow diagram using UML tools like MS Visio.

Expertise in Web Technologies like HTML, XML, CSS, JavaScript and JQuery.

Worked efficiently on Object Oriented Languages like Java, J2EE, JSP and other Java Technologies.

Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.

TECHNICAL SKILLS

Salesforce CRM

Visualforce pages, Workflow rules, Approval Process, Components, Sales, Service, Profiles, Permission sets, Relationships, Validation Rules, Custom objects, Dashboards, Reports, Search Layouts, Page Layouts, Record Types

Force.com Tools

Eclipse, Developer Console, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Informatica, Apttus CPQ

Languages

SOQL & SOSL Language, Apex Language (Classes, Trigger, Batch, Schedule), Java, JQuery

Web Technologies

HTML, HTML5, XHTML, XML, CSS, JavaScript JSP, WSDL, SOAP, REST

Database

SQL Database, Oracle

Platform

Windows, Linux, MAC

IDE

Visual Studio, Eclipse

CERTIFICATION

Salesforce Certified Platform Developer I

Salesforce Certified Platform Developer II (Trailhead’s Completed)

Salesforce Certified App Builder Developer 401

EDUCATION

Bachelor’s in Electronics and Communication Engineering - 2012

PROFESSIONAL EXPERIENCE

Wells Fargo, Chandler, Arizona

Role: Sr.Salesforce Lightning/Integration Developer Sep 2018 – Till Date

Description: Wells Fargo is a large group of banking and financial banking services where the Salesforce

CRM is mainly used by the end users (Bankers, Managers, General users) in assisting the customers in the Financial Service Cloud process. The customers data will be stored in the Salesforce and users can login, search for the customer and will proceed with Services.

Project Description: Classic CRV and FSC CRV (Customer Relationship View) is Salesforce instance of

Wells Fargo, the strategic business unit. This project is enterprise financial service cloud solution which

integrates with Journal Tabs, Story Groups, SOC Task Implementation, Canvas App, Customers, and Banker Notes. CRV displays over 100 interaction types, in real time, across multiple channels and lines of business.

Responsibilities:

Gathered and documented the requirements by interacting with different business teams.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.

Used sales cloud to Maintain Leads, contacts, and opportunities. Used service cloud for maintaining cases and customer support.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.

Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Force.com IDE, Migration Tool, Web Services API.

Developed various Visualforce pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visual pages.

Worked on creating Lightning Pages inside Lightning Community Builder.

Using Community Builder create community pages for customers and used the SLDS for styles and apex classes for DML operations.

Worked on JIRA for the requirements gathering and moving the requirements to various levels once they are being done.

Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder and Visualforce with the new Lightning Design System.

Developed re-usable UI components with the Salesforce Lightning Component Framework.

Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.

Created lightning actions, lightning apps and more than 30 components using Salesforce lightning framework.

Used the Aura framework and Salesforce lightning Design System (SLDS).

Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.

Worked on Steelbrick and salesforce integration for automating, quoting, contracting and billing process.

Worked on maintaining, integrating and configuring with Apttus CPQ.

Worked on Apttus configuration, Pricing, discounting, approvals and proposal generation.

Maintained CPQ Configure-Price-Quote tool updated with latest functionality by installing Apttus CPQ releases.

Run APEX data loader to import/load the data in to Salesforce object after these files are successfully transferred.

Created Executive and other Dashboards using wave Analytics.

Performed data migration using Informatica on demand and data loading using Data Loader, Import Wizard

Performed Data Validation and usage of data utilities including Data Loader and Mass Delete.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data, images, and videos.

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud, Marketing Cloud, Apex Language, Visual Force, Lightning Compatible Visualforce pages, Lightning components, HTML, JavaScript, APTTUS CPQ, Custom Objects, Tabs, Workflows, Email Alerts, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc

United Health Group, Hyderabad, India.

Role: Salesforce Lightning/Integration Developer Dec 2016- Apr 2018

Description: UHG is a large group of Insurance and healthcare Services Companies where the Salesforce CRM is mainly used by the end users (agents, agent team members, customer care center) in assisting the customers in the sales process. The customers data will be stored in the Salesforce and users can login, search for the customer and will proceed with Sales.

Project Description: ACET (Adaptive Constituent Experience Technology) is Salesforce instance of UHG, the strategic business unit. This project is enterprise service center solution which integrates Benefits, Eligibility, claims, authorizations, Referrals, Provider lookup, payments services. ACET Facilitate Interactions and Issue Management Support Omni-Channel Approach (direct mail, web, call center, clinical, mobile and email).

Responsibilities:

Experienced in performing the roles of Salesforce.com Admin and Developer in the organization.

Gathered and documented the requirements by interacting with different business teams.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.

Used sales cloud to Maintain Leads, contacts, and opportunities. Used service cloud for maintaining cases and customer support.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.

To assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user

Profiles based on the need in the organization.

Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Force.com IDE, Migration Tool, Web Services API.

Developed various Visualforce pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visual pages.

Worked on adding Marketing cloud products, pricing agreements and terms to existing sales flow process. Developed complex custom validations for Marketing cloud products at each stage in the quoting process.

Worked on creating Lightning Pages inside Lightning Community Builder.

Using Community Builder create community pages for customers and used the SLDS for styles and apex classes for DML operations.

Worked on JIRA for the requirements gathering and moving the requirements to various levels once they are being done.

Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder and Visualforce with the new Lightning Design System.

Developed re-usable UI components with the Salesforce Lightning Component Framework.

Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.

Created lightning actions, lightning apps and more than 30 components using Salesforce lightning framework.

Used the Aura framework and Salesforce lightning Design System (SLDS).

Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.

Worked on Steelbrick and salesforce integration for automating, quoting, contracting and billing process.

Worked on maintaining, integrating and configuring with Apttus CPQ.

Worked on Apttus configuration, Pricing, discounting, approvals and proposal generation.

Maintained CPQ Configure-Price-Quote tool updated with latest functionality by installing Apttus CPQ releases.

Run APEX data loader to import/load the data in to Salesforce object after these files are successfully transferred.

Created Executive and other Dashboards using wave Analytics.

Performed data migration using Informatica on demand and data loading using Data Loader, Import Wizard

Performed Data Validation and usage of data utilities including Data Loader and Mass Delete.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data, images, and videos.

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud, Marketing Cloud, Apex Language, Visual Force, Lightning Compatible Visualforce pages, Lightning components, HTML, JavaScript, APTTUS CPQ, Custom Objects, Tabs, Workflows, Email Alerts, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc

Computer Sciences Corporation, Hyderabad, India

Role: Sr. Salesforce Developer/ Administrator Sep 2015 - Dec 2016

Project Description: Avaya leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions, Customer Engagement Solutions, and Fabric Networking.

Responsibilities:

Involved and interacted with various business sales and marketing for gathering the requirements for CRM implementation and project estimation timelines on regular basis.

Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.

Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.

Created user roles and profiles, security controls and shared settings.

Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.

Oversaw user roles and permission levels in Sales Cloud for salespeople and marketers for two business units.

Worked on large Salesforce CRM implementations including- Improving Sales Process, Partner Portal Implementation, Orders and Discounts, Integration and legacy systems etc.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.

Created a process for sales team to self-price certain products using price books.

Created various Customized Visualforce pages for various business units including a page for company purposes showing a quick tax estimate.

Made new feature enhancements on Service cloud console view and developed some Visual force components.

Designed various Webpages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Created Executive and other Dashboards using wave Analytics.

Implemented service cloud functionality like case management, field service management and CTI integration

Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.

Implemented Security access to the user profiles by creating Object level security, Field level security and Record level security.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Extensively used tools such Informatica for integration of data with legacy ERP system.

Reviewing the test cases provided by the QA team and providing feedback.

Worked on Agile and Scrum Methodology for Salesforce custom app implementation.

Environment: Salesforce.com platform, Salesforce Lightening, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Tata Consultancy Services, Chennai, India

Role: Salesforce Administrator/Developer Feb 2013- Sep 2015

Project Description: Gen Re (General Reinsurance Corporation) is a global property/casualty and life/health reinsurance company. Gen Re is a member of the Berkshire Hathaway Inc group of companies. As a direct reinsurer, Gen Re delivers reinsurance solutions to companies in all segments of the insurance industry on both a Treaty and Facultative basis. Gen Re’s Property and Casualty reinsurance in North America is written through General Reinsurance Corporation and internationally through Germany-based General Reinsurance AG and other wholly owned affiliates. Gen Re’s Life and Health reinsurance is written in North America through General Re Life Corporation and internationally through General Reinsurance AG.

Responsibilities:

Performed the roles of Salesforce.com Admin and Developer in the organization.

Analyzed the business requirements and mapped to Salesforce. Created user Roles and Profiles, security controls and sharing settings.

Dealing with Customer Acquisition and customer retention and worked with various SFDC implementations covering Sales cloud, Service cloud, Marketing Cloud and Communities.

As a part of the marketing cloud implementation worked with email studio and Social Studio.

Marketing cloud implementation, automation of lead process.

Involved in data migration from Excel to Salesforce using Apex Data Loader.

Developed several Visualforce pages to support data collection from practices.

Worked on SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.

Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.

Experience supporting Service Cloud features like Cases, Entitlements and Creating Escalation rules for different customer support group.

Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Configured and customized Service Cloud Cases, Assignment rules, Escalation & Auto response rules and Email-to-case in the exchange server

Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the accuracy of the data.

Worked on Apex classes, controllers, controller extensions.

Implemented marketing cloud integration with service cloud to manage cases.

Implement Service Cloud to handle internal & external support.

Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.

Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.

Created Visualforce pages and Visualforce components to achieve custom functionality.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Used Apex data loader to Insert, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: Agile, Salesforce.com platform, Service Cloud, Marketing Cloud, Apex Language, Chatter, Visual Force Pages, Data Loader, Custom Settings, Email Services, Web Services API, Workflow & Approvals, Custom Objects, Sandbox data loading, Apex data loader, Microsoft Excel, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Siddhartha Hospital Management, Visakhapatnam, India

Role: Java Developer May 2012- Feb 2013

Responsibilities:

Involved in software development life cycle phases like requirements gathering, analysis, design, development and testing.

Designed, developed and deployed various data gathering forms using HTML, CSS, JavaScript, JSP and Servlets.

Developed java scripts for all client-side validation and developed User Interface (GUI) using JSP, CSS.

Developed the business logic using Spring and persistence logic using Hibernate.

Used various Design Patterns like Factory, Abstract Factory and Singleton Patterns.

Implemented the session beans and entity beans to develop the business logic to persist the customer data in to the system.

Performed the code reviews and refractor the code to improve the performance

Environment: Core Java, J2EE, Servlets, JMS, JSP, Hibernate, HTML, JavaScript, CSS, Single Pattern, Eclipse, Java Bean,

EJB’s, Rational Clear Case.



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