French Helpdesk/Technical Support
Resume:
Mustapha KARMOUCH
Sucat, Paranaque
Metro Manila
Philippines
GSM : 092********
E-mail : ********@*****.***
Related Work Experience
November 2018 – Till now
Infrastructure and Service Desk Analyst (Essilor Shared Services Philippines Incorporated) Manila
-- Provide service desk support, first point of contact for users regarding the technical issues they may have. Assisting users of remote and local Essilor offices with infrastructure and application support...
The support is done via calls, chats and real time web-interface remote session.
-- Document all tickets based on the support provided and juggling with all the available resources to maintain the customer satisfaction.
Technical Support (Humania BPO for Videotron Quebec) Morocco
-Diagnose and resolve technical issues related to TV, internet and the phone.
-Handle customer complaints, provide appropriate solutions and alternatives
within the time limits by following standard processes and procedures…
Sales Engineer ( Google Adwords (MENA) Morocco)
–Accounts manager for clients from UAE,SA,Kuwait,Qatar and Egypt.
–Selling Adwords and creating campaigns and doing optimisations to reach advertisers Marketing Goals...
Importer (BLUESTAR, GUANGZHOU, China).
–Negotiated contracts with investors and trades with suppliers.
–Developed and oversaw administrative paperwork.
–Managed customers and suppliers credit.
–Organized and oversaw all international trading...
Store Manager (GOODTIME (Watches), Casablanca, Morocco).
–Recruited and trained a group of employees.
–Worked as the supervisor to all types of consumer services, maintenance, employee instruction procedures and display products etc.
–Managed inventory...
February 2015-
September 2018
April 2011-
December 2014
October 2003 – February 2011
June 2001 – September 2003
Languages
Computer Skills
Education
Sept 2005 – Juin 2007
2000 – 2001
Huanan normal university, Guangzhou, China.(learning Chinese language)
Baccalaureate Diploma.
Divers
Windows: Active Directory, Configuring Shared Folders and Assigning Permissions…
Microsoft Office (Word, Excel, Power Point and Outlook).
Arabic : Native language.
French : Native language.
English : Fluent.
Chinese : Well spoken.
Cinema, travel, booking, extreme and mechanics sports.
Expériences professionnelles
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