Store Manager Customer Service

PRADEEP KUMAR BEHERA

E-Mail Id: ****************@*****.***

Contact No.:+91-907*******

Career Objective:

“Acquire a position in an organization which will provide challenging environment to enhance my skills and will help in utilizing my potentials to achieve the organizational goal”

Work Experience Summary:

Currently working with City Life Retail Pvt Ltd as ASM /( Acting Store Manager)

from 1.8 year.(Sambalpur, Odisha)

Working around 2 Year as Assistance Store Manager with V. Mart Retail Ltd, ( Dhenkanal, Odisha)

Worked 1 year as Assistance Store Manager in Zink London Pvt ltd (EBO), Elign road Kolkata.

Worked 1 year as Fashion Assistance in Shopper Stop. South city, at Kolkata.

Job Responsibilities:

Store Management.

Team Management.

Shrinkage Control

Stock management.

Petty cash management.

Maintaining well Customer Service.

Process & SOP Management.

Maintaining all Store reports & data analysis.

Marketing Paining & Implementing.

Monthly VM Plain Implementing.

Schemes Updating as the Current Promotion.

Planning & Ensuring with weekly targets and continuously track the 3 most critical Ops KPI & KRA (Ticket size, Basket size, Conversion,) & ensure achievement of the planned OP to deliver margins & profits.

To maintain merchandise according to the season as well as the latest trends.

The signage displaying the name and logo of the store is installed at the right place and viewable to all.

To make the customers feel safe and comfortable in the store.

To give best satisfaction so that the customer leaves the store with a pleasant smile.

To planning, managing profit and loss, handling cash at the store as well as collating daily sales as well as other necessary reports.

Project Experience:

Company- Aimco Finex Limited.

Project Title- “Comparative analysis of Aimco Finex Limited & Religare Securities Limited” Duration- 15th May to 15th July 2013.

Place- Bhubaneswar, Odisha

Key Responsibilities:

Market Analysis.

Meeting to the customers and know the market trades,

To know the basic difference from the competitor and create best ideas to bring and satisfied to the customer.

Collecting data

Preparation of project

Technical skills:

MS Office

Internet

Interpersonal Skill:

Motivating skill.

Good communicational skill

Problem solving skill

Smart Working Skill.

Management Skill.

Team Management Skill.

EDUCATIONAL QUALIFICATIONS

Professional Qualification:

PGDM (marketing) in Mahendra Institute of Management and Technical Studies, Approved by AICTE, New Delhi and Ministry of HRD, India.

Academic Qualification:

Qualifications

Institute

Board/University

Year of passing

Percentage

B.COM (Marketing)

Khaira College Khaira

Balasore

F.M. University

2012

57%

12th

SN College Mangalpur

Balasore

CHSE

2009

55%

10th

Baghua High School

Balasore

HSE

2007

55%

Area of concentration in PGDM:

Marketing. (Major)

Finance. (Minor)

Achievements:

Got best Seller Certificate from Shopper Stop Ltd

Got best Visual Merchandiser award from Zink London pvt ltd.

First prize in Chess Competition in my College.

First prize in Badminton in Inter College Competition.

Extracurricular activities:

Active Member of “C4C Club” in MIMTS, Bhubaneswar

Active Member of “Eye camp ” in MIMTS

Participating Companies CSR Activity.

Personal Details:

S/O :Mr. Bholanath Behera

Date of Birth :10th Feb 1990

Languages known : English, Hindi, Odia, Bengali.

Gender :Male

Permanent Address : At- Amaria, Po- Baghua, Dist-Balasore, Pin Code-756182, State- Odisha, India

Hobbies : Collecting advertisement. Reading news paper,

Date: 10/10/2018

Place: Bhubaneswar. Signature

Contact this candidate