Technical Support Public School

Location:

Posted:

October 30, 2019

DILIP KUMAR SINGH

*****.********@*****.*** New Delhi- 110014

PROFILE SUMMARY

Skills: Research & Analysis, Java, C, C++, C#, Mysql, Troubleshooting

Completed MCA,GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, New Delhi

Adaptable and a quick learner; possess skills to work under pressure

Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner

Believe in continuous learning and an innovative approach

Been proactive and focused as a student and professional

EDUCATION

Masters degree in Computer Applications from GGSIP, New Delhi

Bachelors degree in Computer Applications (BCA) JHU, New Delhi

Higher Secondary from D.A.V Public School

ORGANIZATIONAL EXPERIENCE

Concentrix Daksh Pvt. Ltd

Technical Support Executive Nov 2014 – Till Now

Responsible for taking control of and resolving Complex Technical and Escalated customer issues

Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium

Perform Activation/Deactivation & handle other technical issues using Software & Application tools

Identify and provide inputs on unique (or) recurring customer problems

Provide Knowledge base (Fast Forward) feedback at all appropriate times to QA/TM

Identify, correct & advice on the operational issues in client’s device

Answer & support related to Chat & Emails

Accurately process and record call transactions using a computer and designated tracking software

Diagnose and resolve technical hardware and software issues

INDUSTRIAL EXPOSURE

CFE India Pvt Ltd (Online Auction Management)

An Online Auction management tool for Jindal pipe

Language used was Java

Framework used was Spring and Hibernet along with MySQL as backend and Tomcat Apache as server.

Conference /Seminars /Workshop Attended

•National IT Seminar on Cyber Security

•Etiquettes and Manners

•Corporate day lecture on Networking

EXTRA CURRICULUM ACTIVITIES & ACHIEVEMENTS

Represented school in athletic in National and Zonal MHRAT

Bronze medal in 4*400 meter relay race in National MHRAT

Gold medal in 4*400 meter relay race in Zonal MHRAT

Managed Various Event at College Level