E-Mail Id : firstname.lastname@example.org
Ph : 096********
Seeking for a good opportunity in the field of Customer Relationship Management in Sales & Service, Sales and Marketing, Accessories section or Production and Manufacturing, where I can share my knowledge, enhance my skills and work for the development of organization.
7.8 Years’ Experience in Automobile Japanese manufacturing India Kawasaki Motors Pvt. Ltd.& Bajaj Auto Ltd. And car dealership Marvel Nissan India Pvt. Ltd. Expertise in Super bike Sales and Marketing, Vehicle accessory development, Apparels and Merchandise development, Engine and Frame assembly Production, Production planning, Team handling, knowledgeabout Rejection analysis and repairing,Process and Engine testing, Quality Maintain, Motion loss analyzing, New model development, New assembly line setup,Vehicle assembly production planning, Final inspection, Time study, Achieving daily and Monthly production target, Customer complaint resolving, Action plan, etc.
DIPLOMA in Automobile Engineer at 78%
Various POKO YOKE were implemented for quality the Productivity.
Suggested and redesigned assembly layout to reduce the cycle time.
Reduced field complaints.
New model development.
New model line setup for Engine assembly for Ninja-300 and Ninja-650.
New model frame line setup for Ninja-1000.
Motorcycle packing modification.
Continuous improvement in production, quality and cost reduction by using KAIZEN.
Motion lose finding and made Kaizen
Achieve production target
Assembly line re-layout
Organization : Bajaj Auto Ltd.
Designation : Line Engineer
Period : From Oct 2011 to Sep 2013
Organization : India Kawasaki Motors Pvt Ltd.
Designation : Line Engineer
Period : Sep 2013 to Aug 2016
Transferred Department : Sales & Marketing and Accessories section,
Designation : Assistant Manager
Period : Sep 2016 to Apr-2018
Organization : Marvel Automotive India Private Ltd.
Designation : Customer Relationship Manager
Period : Apr-2018 to Jun-2019.
Knowledge about Sales & Marketing, Accessory
New dealership development and showroom establishment.
Safety riding event conducted for Kawasaki customers.
New model media and dealer launching event managing.
Achieving the sales target.
Dealership visit and reporting to top management.
Oder taking from dealer.
Product training for dealer sales staff.
Market study and competitor model study.
Sales promotion actions.
Media scheduling and coordinating for motorcycle testing and review.
Stock allocation for dealers.
Mobile application development for Service and service van booking, Vehicle accessory, Apparels, Merchandise. RSA help line and etc.
Kawasaki Apparels and Merchandise business set up in India.
Kawasaki motorcycles Vehicle accessory business set us India.
Apply State approval through dealership.
CRM Knowledge in Dealership
Sales and after sales customer dissatisfying gap find and resolve the gaps 3 location (Salem, Hosur, Namakkal, Attur, Dharmapuri, Krishnagri, Tiruchengode).
Resolve the sales and after sales customer complaints.
Taken customer complaint study and action plan to avoid future complaint.
Achieved CSI score in 1st, and 2nd, 3rd place in pan India 2 times.
Coordinating with NMIPL ASM’s.
Achieving PSF 100% sales and after sales every month.
Taking service inflow and renewal Insurance through CRE team.
Monitoring booking to delivery process to reduce customer complaint.
Handling social media page (Facebook, Instagram)
Knowledge about Engine assembly
Super Bike Engine and Frame basic assembling knowledge in 250cc to 1400cc.
High performance multi model new Engine assembly line developed in India. (Foundation team member in IKM)
Knowledge and working function about Engine and Frame components.
Time study and made perfect line balancing.
Reduce component damage from human handing.
To achieve daily & monthly production with effective utilization of manpower.
Assembly line monitoring& production planning.
Leading various initiatives like Team work, 5S, kaizen, andpokeyoke techniques.
Monitoring of quality of incoming components.
Action plans for reducing motion loss, time loss of operators.
Action plans for minimizing rejections& rework.
Maintain KHI standard in Engine assembly line.
Make new tools to reduce human efficiency, reduce component damage.
Engine testing and problem analyzing and solving.
Maintain production data and loss report.
Z-250to1400cc Engine basic assembling and Problem analyzingand repairing knowledge.
Z-250,Z-800 and ER6-n new model Engine assembly training got from Kawasaki motors Thailand
Productivity& Quality Improvement
Response for on line efficiency problems improvements production loss –5S, analysis.
Response for on line quality problems improvements –Gearbox jam, Crank Shaft jam, coolant leak, Coolant mixing in Engine oil, Ring O cut, Oil presser less and High, Component fell into Engine,
Following KHI assembling standard and quality.
Customer complaints, problem solving and corrective action activities.
Name : M.Poovarasan
Date of Birth : 01-02-1992
Nationality : Indian.
Communication Address : 1/8, Thekkalpatty, Kattur(Post)
Mangalapuram (Via), Valapaddy (TK)
Current CTC : 5.52 Lac/annum
I hereby solemnly declare that the information furnished and the statements given in the curriculum Vitae are true, correct & complete.
Signature of the Applicant