IT Manager
Resume:
JOSEPH W. KELLER, MCSE, ITIL* FOUNDATION, CSM
********@*****.***
Des Plaines, IL 60016
www.linkedin.com/in/joe-keller2019
Information Technology Leader
Highly qualified and well-developed IT Manager and Network Administrator with extensive systems analysis and project lead experience who excels at coordinating multiple projects simultaneously. Currently seeking a position as Information Technology Manager, bringing 15+ years of related experience and areas of expertise such as:
Strategic planning
IT project management
Team leadership
Solutions identification
Budgetary authority
Accomplishments
- Managed virtualization (VMWare) of entire network (100 HP workstations & 40 HP servers).
- Supervised outside vendors designing and implementing new iManage Document Management System running on virtualized (Hyper-V) servers.
- Led merging all technology of 2 firms. (HP Servers, HP & IBM desk/laptops, HP & Cisco switches/routers, PRI lines, internet connections, HP printers)
- Implemented cloud-based business continuity/disaster recovery strategy for 2 firms increasing resiliency at each (Zerto, Commvault).
- Updated, organized and documented network of 35 virtual & physical servers running on HP hardware, 3 routers (Cisco), 9 switches(HP/Aruba), 2 load balancers (Fortinet), 4 firewalls (Palo Alto) running on aging hardware.
- Assisted contractors with the migration of Elite 3e financial software.
- Initiated security awareness program, reduced the opening of phishing emails by 92%. (Knowbe4)
- Doubled Internet connection speed (RCN, CenturyLink).
- In charge of moving server room and all technology to new office space.
Work History
Masuda, Funai, Eifert & Mitchell, Ltd. IT Manager August 2016 – June 2019
• Developed and managed annual budget of over $500,000.
• Accountable for strategic direction.
• Presented strategic plans and status updates to the Board of Directors and Management Committee.
• Managed and coached 1 IT Specialist.
• Maintained vendor relationships.
• Negotiated and managed contracts.
• Supported 2 remote offices connected via Multi-Protocol Label Switching.
• In charge of external after-hours help desk.
• Responsible for all; LAN, WAN, WLAN, and telecom connections and devices. (Cisco, HP/Aruba)
• Supported very mobile user base who frequently traveled internationally.
• Managed all software running on clients and/or servers (on-premise Microsoft Office/Exchange, SQL, SharePoint, Summation, Elite 3e, Lexis Nexis, MaaS360, Mimecast).
Schuyler, Roche & Crisham, P.C. IT Manager August 2006 – August 2016
• Initially managed 3 direct reports, reduced to 1 senior network administrator.
• Maintained vendor relationships.
• Negotiated and managed contracts.
• Simplified overly complex network.
• Migrated 95 users from Windows XP to Windows 7.
• Responsible for all: LAN, WAN, WLAN, and telecom devices. (mixture of HP and Cisco)
• Supported remote office (connected via point to point circuit) as well as several remote workers.
• Managed all software running on clients and/or servers (on-premise Microsoft Office/Exchange, SQL, Summation, Lexis Nexis, iManage).
Schuyler, Roche & Zwirner, P.C. Network Administrator October 2000 – August 2006
• Primary support of 45 server, 105 workstation network.
• Spearheaded initial Blackberry project while staying under budget.
• Responsible for support and configuration of all client and server software. (e.g. on-premise Office/Exchange, iManage, Summation)
• Educated users on the use of software.
• Built and configured servers, desktops, laptops and performed wire management.
• Provided 24/7 on call support
• Assisted in Novell to Windows migration.
Education and Professional Development
Microhard Technologies MCSE Student – passed NT core tests, TCP/IP, and IIS
Microtrain ITIL v4 Foundation
Microtrain Certified Scrum Master
The University of Illinois Bachelor of Arts B.A. Photography
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