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Software Engineer Service

Noida, Uttar Pradesh, India
October 30, 2019

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Profile Summary

Dynamic career of over **+ years that reflects rich experience and year-on-year in Solution Architecture across Telecommunication & Work Force Management sector

Forward-focused ‘Solution Architect’ with expertise in architecting & designing solutions for product and managing process development & driving vision, strategy, roadmap and release plans Enterprising leader with a strong record of contributions that invigorated businesses and enhanced internal controls: o Working on Managed Services Solutions, Application Design, Implementation and Post-Deployment Support o Leading the processes involving requirement analysis, solution architecture, design, UAT and deployment Support

Directed cross-functional & cultural teams using interactive & motivational leadership; acknowledged for coaching

& mentoring effective team members to achieve resource wise optimization Expertise in Workforce Management and Telecom Domain. A forward-thinking person with excellent communication, analytical & time management skills; exceptionally well organized with a track record that demonstrates self-motivation & creativity to achieve corporate goals Career Timeline


MBA from IMT-CDL Ghaziabad in (IT & Marketing)

B.I.S. (Bachelor of Information Sciences) from Inderprastha Engineering College. Trainings / Certifications

Certified Scrum Master

Togaf 9.1 training

Soft Skills

Sachin Gupta

Analytical and solution-oriented IT professional with comprehensive experience starting from Solution design till the product live support. Having more than 12+ years of experience in designing and development of solution in various technologies and products. Majorly I have an experience in Microsoft technologies and Work Force Management (Click Software products). Mar’07-Dec’07: SAI

InfoTech Systems

Ltd. as Software


April’09-Oct’10: Click

Software India Pvt

Ltd. as Technical


Since Sep’13:

Ericsson Global

India Ltd. as

Solution Architect

Dec’07-April’09: Click

Software India Pvt Ltd.(

Manchitra Service ) as

Software Engineer

Oct’10-Sep’13: Nokia

Networks as Sr

Software Engineer








Work Experience

Mar’15: Ericsson Global India Ltd., Noida as Solution Architect. Sep’13: Ericsson Global India Ltd., Noida as Senior Solution Integrator. Role:

Driving vision / roadmap & life-cycle management for solution architecture activities including value proposition & functionality, strategy elements (domain & business case) and training Interfacing with clients to gather business requirements; conducting system analysis and finalizing technical / functional specifications & high-level design documents for the project Analyzing user requirements to identify trends and resolve performance issues; preparing proposals, delivering business presentations to clients and directing resource planning, effort estimation & risk management Monitoring project progress & outstanding issues and ensuring the quality & timeliness of the deliverables; preparing monthly dashboard, project health check metrics and weekly & fortnightly status reports as well as extending post- implementation support to team members by identifying defects, inconsistencies & errors Managing software development including design, development & troubleshooting of applications; conducting gap analysis including validation of needs in conjunction with onsite & offsite teams Establishing healthy relations with internal & external stakeholders to provide support for various issues; keeping a close track of developments in the field of IT applications and updating top management about the same Highlights:

Provided thought leadership & technical management in defining, implementing and measuring Managed Services process along with quality standards, frameworks, practices and measurements Pivotal in streamlining processes / systems through measures such Monitoring and control in agile methodology. Ensured an on-going awareness of emerging developments & trends in the technology landscape through measures such as participation in learning programs.

Previous Experience

Oct’10-Sep’13: Nokia Siemens Networks as a Sr. Software Engineer. Dec’07-Oct’10: Click Software India Pvt Ltd (Previously Manchitra Services Pvt Ltd.) as Software Engineer. Mar’07-Dec’07: SAI InfoTech Systems Ltd as Software Engineer. IT Skills

Programming Language : VB.Net, C#, HTML, Silverlight, MVC, JavaScript Server Side Technologies : ASP.Net, Web Services, AJAX, WCF Client Side Technologies : Angular, JavaScript

Reporting Tool : Crystal Report XI

Database Management System : SQL Server 2005, Oracle 10g Operating Systems Known : Windows

Work Force Management : CLICK Software Suite of products (v8.1.10, v8.3). Date of Birth: 9th February 1983

Languages Known: English and Hindi

Marital Status: Married

Address: 248 Asha Pushp vihar kaushambi Ghaziabad (U.P) Passport: S5464509 valid till 2028

Nationality: Indian

Visa Status: required to work outside india.

Number of Dependents: TWO


Key Projects Handled:

At Ericsson, Global India Ltd.:

Enterprise service bus (ESB) -

ESB is an enterprise messaging solution which facilitate smooth flow of messages between B2B. WFM is already integrated over ESB with OneTM, Mate and M5. Solution can manage transection flow in case failures. It includes a fully featured API Gateway which can act as the entry point for all external service request as asynchronous message flows and event (publish/subscribe) flows towards service delivery and SaaS solutions.

Roles & Responsibilities

Worked as a Solution Architect for ESB Adapter.

Created User Stories for Team to implement the same. Developed High level solution Architecture.

Facilitating team in technical issues.

RMED Gap Analysis: -

Scope of the project is to find out the Gap in the system implemented and what all changes need to do to make it more efficient. It includes business benefits and savings. Rolls & Responsibilities:

Worked as a Solution Architect.

Gathering business requirements for Work Force Management systems. Recommend the feature to be implemented with saving and benefits. WFM Releases Customizations: -

IN WFM Releases I have worked on different customization mention as below o Restructuring outgoing messages by merging properties and groups o Modularizing the Attachment Handler

o Customization on Web Upload Tool

o Customization on WebClient, WAP

o Custom Upload Tool Application focuses on enhanced management of dictionary items of WFM. The tool will provide option for Custom Upload Tool and will allow uploading of Non-Availability, Equipment Type.

o Out of the Box configuration of Click Admin Tool. o CM Touch Customization.

Rolls & Responsibilities:

Gathering business requirements for Work Force Management systems. Developing and deploying .NET solution.

Preparing Functional and Technical Design documents. Mentoring junior members in the team.

At Nokia Siemens Networks

AWE (Alarm monitoring Engine): -

It is a project which is developed to ease the alarm monitoring activity of an engineer. It is divided into following modules.

Alarm Importer: - the main functionality of this window service is to fetch the data from the OSS and store it in to local DB after some calculation like correlation etc...

SMS Generator: - it is a very important part of AWE which is used to send the SMS to the end user either on predefined escalation level or on User defined numbers.

Awe GUI: - It is a Web application which is used to display the alarms of all types on single window to ease the job of alarm monitoring engineers.

PT4 Integration: - it is a window service used to update the faults in Pt4 (Remedy) Database .using java messaging QUEUE.

TL dashboard: - This is the dashboard used to view the summary of Awe data in tabular form. Rolls & Responsibilities:

Development and design of different modules like Web Site, TL dashboard etc. Provide training to the end users.

Interaction with client for requirement Analysis.

Managing team during development and deployment of AWE. AutoSMS: -

AutoSMS fetches the OSS data and store it in local database. It generates SMS on the bases of escalation matrix and alarm delay configured in the database in the provided SMS format. It helps in reducing the delay in escalation of fault on the field.

Rolls & Responsibilities:

Development and design of the application.

Requirement Gathering and analysis.

At Click Software India Pvt Ltd

Work Force Management System (DTH): -

(Workforce dispatch management system) is a proven solution for automated dispatch, scheduling and monitoring of your field force. It helps bring efficiencies through better task allocation, work order generation, scheduling, and Roster management and worked on Integration Interface. This interface can be used by integrating partners for sending and receiving messages to and from WFMS. It also integrates with the external systems that are CRM and Metasolv through Click Service. Integration Interface is a Web Service which accepts request messages in agreed format (SXP Messages), process them and send the response back. Integration Interface internally uses Request Handler and Business Objects. Rolls & Responsibilities:

Development and design of different modules like Web Site, Reports etc. Interaction with client for requirement Analysis

At SAI InfoTech Systems Ltd.

Cane Management System: -

CMS provides full automation of cane purchase system for Sugar Industries and Cane Dev. Societies. It has three main parts. These are Procurement system, Weighment system and Payment System. Rolls & Responsibilities:

Development of different modules of the application. Unit testing of my module to give good quality of solution.

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