Customer Service Administrative Assistant

SUMMARY OF QUALIFICATIONS

Honours Business Administration Diploma (A average), George Brown College, Toronto

Working experience as an Office Administrator, Coordinator and Customer Service Representative

Proficient in MS Office (Excel, Word, PowerPoint, Outlook), Web Usage with an ability to learn programs

Excellent verbal and written communication skills

Strong keyboarding and data entry skills with an emphasis on accuracy

Detailed oriented, energetic and with excellent multi-tasking skills

Excellent team working, organizational, problem solving and interpersonal skills

CAREER EXPERIENCE

EDUCATOR’S ASSISTANT PRYDE Learning Centre – Pickering, ON 2017 -2019

Responsible for planning and implementing daily activities for children that foster literacy, numeracy, social, emotional, and physical development

Updated children’s files on daily basis to reflect educator’s observations of each child’s interests and behavior

Developed and maintained positive relationships with families, school personnel and members of the community

Followed Centre’s guidelines and procedures as well as tracked and managed any health conditions

Managed children’s behavior in a group setting using a positive discipline

ASSOCIATE GOODLIFE FITNESS – Pickering, ON 2013-2017

Maintained files of the members while adhering to guidelines and procedures

Entered new member information into Intranet and logged in daily stats

Handled member concerns in a prompt and professional manner

Communicated with the Manager and peers on daily basis

CUSTOMER SERVICE SPECIALIST CANADA LIFE – Toronto, ON 2003-2008

Processed clients’ pension benefit claims (retirements, terminations, death claims) promptly and accurately

Updated customers’ records and department’s User Procedures Manuals to reflect any changes

Communicated with retirees, beneficiaries & terminated members regarding their claims’ issues, e.g. completion of their forms, missing payments, information changes, tax withholdings, etc.

Processed incoming daily mail, cheques and prepared bank deposit slips

Coordinated mailings of over 1,200 monthly/quarterly/annual statements to clients showing their eligible benefits

Provided superior customer service to 325 clients (client assets: $1.1 billion) by anticipating client needs and resolving client concerns which positively impacted the retention of business and the reduction of administrative costs

Communicated with various company departments e.g. legal, financial, tax to resolve any claims issues

ADMINISTRATIVE ASSISTANT (Logistics Team) SEARS CANADA INC. 1998-2003

Reported to Logistics Manager and offered administrative support to nine Team Managers

Created Excel spreadsheets for recording fashion suppliers’ information e.g. supplier’s location, shipping points

Maintained Access database to report vendors’ non-conformance, e.g. late, damaged & incomplete shipments

Prepared PowerPoint presentations to demonstrate suppliers’ sales levels

Developed and updated Warehouse Procedure Manuals to educate warehouse employees of merchandise handling procedures e.g. how to process damaged items

Communicated with work teams, suppliers, and warehouses regarding various logistics processes such as routing, QR (quick-response) deliveries, tracing late products, supplier holiday closure dates, etc.

Recorded and prepared minutes of meetings

EDUCATION

Honours Business Administration Diploma (A average) George Brown College, Toronto

Completed six Insurance (LOMA) courses

First Aid and CPR course

VOLUNTEER

William Dunbar Public School (2008 – 2013)

Assisted teachers with the preparation of teaching materials, helped students with reading, and attended school trips

Contact this candidate