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Service Coordinator Compliance - Cross-Functional Leadership - Data

Richmond, VA
October 30, 2019

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Henrico, VA 23294

Professional with dynamic experience in customer service experience, logistics, and transportation. Adept at executing time sensitive delivery, logistics, distribution, and supply-chain operations. Highly organized leader and team player with a keen eye for detail. Key contributor known for supporting cross-functional initiatives and team performance. Assess client and business needs to mitigate risk and ensure satisfaction across clients and senior stakeholders alike.


Service Coordinator - Cross-Functional Leadership - Data Entry & Management - Call Center - Training and Development – Collections - Strategic Planning - Account Management - Customer Service – Billing – Transportation Operations Management – Logistics & Delivery – Supply Management - Microsoft Office – People Soft – Descartes – Hazardous Materials / LP – Customer Retention – Soft Sales – Client Facing – Sales Force


FERRELLGAS PROPANE, Richmond VA 2013 - Present

Compliance Specialist II/Service Scheduler (2017-Present)

Logistics Team

•Manage the life-cycle of projects and serve as lead contact

•Responsible for scheduling technician routes, acquiring mandatory project permits, and property markings

•Oversee and certify that all project activities are following applicable guidelines and regulations. Ensure operating manuals and procedural documents remain current

•Assist logistics team and management with project level responsibilities, estimation, and costing

•Coordinate with the client and differing counties, the necessary inspections required to execute and finalize projects

•Collaborate with logistics team members and stakeholders of any schedule changes, cancellations or additions

•Update all related parties of changes and when any planned work is to be executed

•Execute and manage the clear change management processes during production stages

•Identify resistance and performance gaps, and work to advance and implement corrective actions

Customer Service Specialist (2013-2017)

Customer Service Department

•Functioned as liaison between logistics and the client

•Utilized excellent interpersonal, oral communication skills, good critical thinking and problem-solving abilities

•Trained and created system training manual for new hires

•Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction and loyalty

•Resolved unexpected issues in a timely manner and strived to provide a positive customer experience

•Conducted collection calls and negotiated to secure a pay by phone, debit card, or payment arrangements to assist in bringing account(s) current

•Overcame oppositions from customers about making account payments while assisting them in understanding their account responsibilities

•Provided thorough and accurate documentation to accounts by updating personal and account information

BRANDERMILL WOODS, Midlothian VA 2014-2018


•Answered and directed calls

•Created work orders for maintenance or housekeeping services according to requests of the residents and staff

•Remained current with Medline University and other continuing education requirements as applicable to the healthcare center and assisted living areas

•Prepared admissions packets


Assistant Program Director

•Developed, implemented and supervised an innovative after school program for at-risk students, including individual and group activities and impactful curriculums

•Collaborated with local school principals and strategic community partners to ensure there was coordination of services for all students engaged in programming

•Collected, reviewed, compiled, and entered participant information and database

•Evaluated and managed performance of work-study students and graduate assistants

•Mentored and tutored at-risk students, including crisis management, provided academic instruction, and advocacy


Master of Business Administration 2018

Specialization in General Business Administration

Capella University

Minneapolis, MN

Bachelor of Science 2015

Healthcare Management

Concentration in Project Management

Capella University

Minneapolis, MN

Associate of Arts in Philosophy 2007

Cochise College

Sierra Vista, AZ

Certified Notary

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