Client Services Project Manager
Resume:
CHELSEA
TURK
************@*****.***
** *** **** ***, ******, AL 36877
SKILLS
Team leadership
Detail oriented
Client needs assessment
Forecasting skills
Oracle database
Planning and implementation
Project management
Customer focused
EDUCATION
Delta College
Bay City, MI
Business Administration
PROFESSIONAL SUMMARY
Methodical Project Manager well-versed in gathering, organizing and modeling data. Practiced at developing forecasts and reporting on relevant trends to facilitate strategic planning. Offering 5 years' experience and strong desire to make a positive impact on business operations.
WORK HISTORY
Hudson Pendleton Financial Group - Director Of Client Relations
Columbus, GA • 01/2019 - Current
Determined target demographics and devised strategic marketing initiatives to reach target audiences.
Worked with Financial Advisers to resolve processes problems, improve operations and provide exceptional customer service.
Monitored social media and online sources for industry trends.
Received training and certification from New York Life to represent the brand, explain technical functions of mobile devices and guide product selection by customers.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Path-Tec Inc. - Executive Account Manager II
Columbus, GA • 08/2017 - 12/2018
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Worked with top customers to understand requirements and provide exceptional account management service.
Adjusted project plans to account for dynamic targets such as release dates.
Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards.
Developed long-term business strategy by using customer feedback to identify necessary process improvements.
Closely collaborated with project members to identify and quickly address problems.
Achieved project deadlines by coordinating with contractors to manage performance.
Increased customer satisfaction through adherence to all quality standards and customer requirements.
Used ERP to model data and forecast trends.
Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
Identified and analyzed project risks and developed mitigation strategies.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Consistently met deadlines and requirements for all production work orders.
NCR Corporation - Customer Fulfillment Team Lead
Midland, GA • 07/2012 - 08/2017
Developed team communications and information for staff meetings.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Worked with retail and hospitality customers to understand requirements and provide exceptional hardware delivery service.
Coordinated efforts of 10 team members engaged in retail brand launch projects for solution development to hurdles to hospitality hardware delivery.
Collected, arranged and input information into database system.
Developed and updated tracking spreadsheets using Excel.
Used ERP to model data and forecast trends.
Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
Identified and analyzed project risks and developed mitigation strategies.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Consistently met deadlines and requirements for all production work orders.
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