Customer Service Training

CURRICULUMVITAE

MR. NAMAN SHARMA

Mail: *************.**@*****.***

Tanzifco WLL, Adara Group Doha Qatar

Mobile No: +974********

POSTBOXNO: 22138

DQHA, QATAR

APPLIED FOR POST: ANY TIPE JOB

OBJECTIVE

To Work for A Challenging and Rewarding Career Where I Can Utilize My Skills, Put My Practical Experience in Efficient Utilization of Resources and Expertise in Fields Relating to Customer Services.

SKILL PROFILE

Excellent Communication Skill. Knowledge of Hospitality.

Accepting Challenges.

Ability to grasp quickly.

Strong written and verbal Communication

Flexible, Problem solving & motivational skills.

Positive teamwork.

Basic computer Knowledge.

EDUCATION QUALIFICATION

12th examination with B grade in 2008 from the Shree mithila dhanusha, NEPAL.

WORK EXPERIENCE:

Worked as a Housekeeping attendant in Tanzifco cleaning company from 10th Dec 2012 to 15th Dec 2013.

Worked as Housekeeping supervisor in Tanzifco cleaning company from 16th Dec 2013 to Till Date

TRANING & COURSES:

Attend the weekly toolbox talks training (TBT).

Safety rules & regulation training.

Have basic knowledge of large equipment & machines.

Duplex stream cleaning (escalator cleaning machine).

Attend the BICS training of Education Grade CBICSc completed from Tanzifco WLL training center

Attend the Infection Control Training 12th Oct 2015

Attend the Hazardous Materials & waste management Training 26th July 2015

Attend the Fire safety Re-Orientation Training 29th AUG 2015

Attend the Fire safety Re-Orientation Training 19th May 2016

Attend the World of Welcome Training 07th Apr 2016

ACHIVEMENT:

Employee of Month March-2016 in Tanzifco cleaning company Doha Qatar

GENERAL DUTIES AND RESPONSIBILITIES:

Responsibility for overall cleanliness and presentation of public areas & Office

To train & develop the staff to their full potential

To train & develop the staff to their full potential responsibility for overall cleanliness and presentation of public areas & Office

To train & develop the staff to their full potential.

To monitor the operation & ensure a high level of customer service to maintained.

Checking of the cleaning standard of the assigned area as per company standard.

Control of the lost property (submitting the lost & found property to the superior).

Involvement in department standard operation procedure (SOP).

To follow the operations and ensuring a high level of customer service to maintained.

Reporting daily to senior supervisor and discussing daily operations.

To comply the company polices relating with housekeeping department.

Chemical handling as per MSDS be familiar with the safe use of approved cleaning products and equipment.

Always following personal protective equipment (PPE).

Always following health & safety policies.

Always following hygiene & personal grooming standards as per company policies.

Ensure all the equipment’s is clean and returned to the store by cleaner upon completion of each cleaning task.

Following right colour code microfiber cloth (MFC).

Following the checklist & work schedule as per company.

Using correct chemical spray bottle with proper level.

Chemical using with proper dilution & following PH.

PERSONAL INFORMATION

Name: : Naman sharma

Date of birth: : 28th Apr 1994

Marital status: : Married

Religion: : Hidu

Nationality: : Nepalies

Languages : English & hindi, Maithali, Napali (read, write & speak)

PASSPORT DETALIS

Passport no : 06127725

Place of issue : Dhanusha

Issue date : 31-09-2012

Expiry date : 30-09-2022

DECLARATION

If given an opportunity to work in your organization, I am confident that my experiences and qualifications would enable me to contribute towards the growth and development of your company. I will work sincerely and honestly perform my duty to the satisfaction the management.

NAMAN SHARMA

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