Administrative Assistant Social Media

VICKI A. BURKE

** ***** ****** ***. ****

Cincinnati, OH 45255

Cellular Telephone: 859-***-****

E-mail Address: *********@***.***

GOAL

To obtain a challenging position that will utilize my education, skills, and strengths.

SKILLS AND STRENGTHS

Excellent written and verbal communication skills. Skilled in presentation delivery. Good analytical ability, conflict and problem resolution skills, interpersonal skills, and attention to detail. Experienced in multi-tasking and several years management experience. Ability to follow directions and/or self initiation and motivate. Computer literate in Lotus Notes, Windows operating system, Microsoft Office including Microsoft Outlook, Word, Excel, and Powerpoint, and several clinical database software packages. Ability to learn and become proficient on other software and operating systems.

EDUCATION

1984 Eastern Kentucky University, Richmond, KY

MA (Student Personnel Services – Counseling)

1977 Northern Kentucky University, Highland Heights, KY

BS (Business Administration)

1975 Northern Kentucky University, Highland Heights, KY

AAS (Secretarial Science)

PROFESSIONAL EXPERIENCE

05/14 – Present Greater Cincinnati Northern Kentucky Apartment Association, Cincinnati, OH

Education and IROC Coordinator

Coordinate all education programs for the Apartment Association. Serve as staff liaison for Education Committee and Independent Rental Owners Council. Determinate educational programs for the upcoming year, obtain instructors, manage logistics, registration, and evaluation. Market programs to membership, visit member communities, update website, and compose and send marketing emails. Handle social media for the Association, write monthly column for monthly association newsletter and edit newsletter in consultation with Communications Director. Serve as liaison to National Apartment Association Education Institute.

08/12 – 05/14 Greater Cincinnati Northern Kentucky Apartment Association, Cincinnati, OH

Administrative Assistant

Greeting members and visitors in person and handled all incoming telephone calls. Maintained and updated membership database and worked with software company to implement several upgrades. Took notes and maintained minutes and other materials for Board of Directors. Coordinated registration and other logistics for Association events. Coordinator monthly mailings and other communication pieces for the Association.

05/06 – 05/12 INC Research (Kendle International 5/06 – 07/11), Cincinnati, OH

Clinical Data Associate I and II

Reviewed and analyzed clinical trial data to ensure the accuracy and consistency of clinical trial data and databases. Maintained and applied knowledge of clinical trial protocol and processes. Composed and sent queries to investigator sites throughout the world. Communicated with clinical site monitors and resolved issues. Worked within a project/team environment, lead team efforts, and trained and mentored less experienced associates.

10/05 – 05/06 Fifth Third Bank, Office of the President, Cincinnati, OH

Consumer Relations Specialist

Investigated complex complaints received by the bank president or outside agencies. Responded in writing to customer and/or regulatory agencies on behalf of the bank president.

09/00 – 10/05 Fidelity Investments, Covington, KY

Problem Resolution Specialist

Researched, analyzed, and provided appropriate resolution to issues related to company sponsored 401(k) retirement plans. Rebuilt and reconstructed participant accounts. Responded in writing to customer inquiries and complaints.

04/98 – 09/00 Three Rivers District Health Department, Owenton, KY

Director of Administrative Services

Responsibility for personnel, financial, budget, facilities, and compliance for a four-county health department. Supervised 18 administrative and clerical personnel and five clinic sites.

09/94 – 04/98 Kentucky Higher Education Assistance Authority, Frankfort, KY

Manager, Policy and Client Services

Management and oversight of compliance, training, customer service, and the collection efforts for the defaulted student loan portfolio. Responsibility for personnel and budget for branch of 15 staff members. Served as the agency's compliance officer providing internal and external guidance on regulatory and policy issues.

04/89 – 09/94 Kentucky Higher Education Assistance Authority, Frankfort, KY

Internal Policy Analyst Senior

Supervised the agency's lender and school review programs and staff. Wrote and edited audit reports. Served as the agency's appeal officer. Responded to policy inquiries from legislators, senior state and federal officials, lending institutions, educational institutions, and the general public. Responsible for written responses to Congressional, legislative, and other high ranking official inquiries on behalf of constituents regarding agency financial aid programs.

04/88 – 04/89 Internal Revenue Service, Covington, KY

Tax Examiner

Researched and provided written resolution to taxpayer issues in the Adjustments and Correspondence Branch.

07/87 – 04/88 University of Cincinnati, Cincinnati, OH

Administrative Assistant

Served as assistant to the Assistant Dean for Business Services in the College of Design, Architecture, Art, and Planning. Handled financial transactions for the College and assisted with budget planning and monitoring.

05/77 – 07/87 Northern Kentucky University, Highland Heights, KY

Coordinator, Certification and Advisement

Managed the advising and teacher certification processes for the Department of Education. Trained faculty advisors, maintained student records, provided academic counseling, and served as liaison to the state Department of Education. Provided guidance on teacher certification to local school teachers and administrators.

REFERENCES Available on request.

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