Jerald Burgess Field Technician
email@example.com linkedin.com/in/jerald-l-bb7757188 912-***-**** Allenhurst, GA 31301
Analytical and results-driven professional with extensive experience maintaining systems, hardware, software, and equipment. Proven expertise in setting-up, operating, maintaining, repairing, and installing various types of electronic equipment and devices. Instrumental in determining equipment malfunctions, devising impeccable solutions, and streamlining organizational operations. Excel at revitalizing process, practices, and policies, analyzing, evaluating, and optimizing performance, and improving efficiency and productivity. Possess exceptional management and interpersonal skills. Areas of Expertise include:
Research & Analysis
System Installation & Configuration
Troubleshooting & Issue Resolution
Team Training & Development
Help Desk/Technical Support Technical Writing Microsoft Excel
Technical Documentation Troubleshooting & Issue Resolution
ELITE PROFESSIONALS Davie, FL May 2019 – Present
Follow blueprints, engineering schematics, equipment manuals, and handwritten/drawn notes to test apparatus components and develop new equipment.
Implemented new employee training program that increased productivity and team morale, reducing customer complaints in key business unit.
COLUMBIA COLLEGE Fort Stewart, GA March 2019 – Present
Computer Support Technician
Install, configure, monitor, and maintain computer systems concurrently ensuring internet security for efficient operations with lesser technical redundancies. Conduct software and hardware recovery, while identifying, testing, and implementing new software programs for seamless company performance.
Supported infrastructure by contributing to network installation, involving 150 workstations, 50 printers, and 4 communication rooms.
Associate RF Engineer Sublime Wireless
Developed test plans, scheduled and arranged test sites, set-up and calibrated equipment, performed RF signal measurement and data analysis, and provided technical assistance and support to streamline overall procedures. Performed RF drive testing, analyzed measured data, modified network design, and conducted propagation as well as signal measurement to improve performance. Ensured compliance with organizational standards by deploying an impeccable system and ensuring provision of optimum service coverage.
Saved ~$100K by improving and optimizing testing processes of cell towers.
SAFE FOODS Little Rock, AR June 2018 – January 2019
Customer Service Technician
Installed, monitored, and maintained food safety intervention systems to ensure optimal system performance in delivering quality and competitively better goods and services. Conducted performance testing to identify and performance bottlenecks and design as well as implement necessary solutions.
Delivered exceptional customer service and increased customer base by 45% in 2012.
AECOM/URS Eielson AFB Eielson AFB, AK March 2017 – January 2018
F-16 Aircraft Electrical & Environmental
Oversaw overall aircraft electrical and environmental (E&E) processes aimed at streamlining day-to-day procedures. Monitored and analyzed aircraft E&E systems, component, and support equipment and executed installation, repair, modification, as well as troubleshooting processes to ensure seamless aircraft operations.
Enhanced maintenance reporting procedure, improved schedule maintenance, and reduced aircraft break downs by collecting and analyzing data.
PAN AM FLIGHT ACADEMY/SIM SERVICES Miami, FL January 2016 – March 2017
Performed corrective maintenance, installed, configures, upgraded, modified, and diagnosed and hardware, software, simulators, and equipment to streamline everyday processes. Provided exceptional support on maintaining systems/subsystems of various simulators. Evaluated simulator performance by directing simulator diagnostics and QTG tests. Delivered trainings on systems and equipment maintenance to improve and enhance skillset of team members.
Refined existing documentation system, increased workplace efficiency, and reduced labor costs by $15K annually.
Alsalam Aircraft Jeddah, SA July 2015 – January 2016
C-130 Electronic Instructor
Designed and managed equipment to control and monitor processes, systems, and machinery and report to Technical School OIC/Technical Training Supervisor. Analyzed and identified needs for training and planned as well as organized basic/advanced training courses, such as OJT, in accordance with RSAFM 105-8, RSAFM105-31, and other RSAF directives.
Increased trainee-test scores in by 24% and 35% in knowledge and in Hands on Training respectively through implementation of team training and development best practices.
CSC Fort Stewart, GA September 2009 – January 2015
Electronic Technician II, Instructor Operator Maintainer
Steered operations of maintaining simulators, tracked daily repair schedules, and ensured optimum operational levels of equipment. Identified, isolated, and resolved operational/technical issues to streamline day-to-day workflow concurrently evaluating results and planning as well as implementing impeccable solutions aimed at reducing future problems.
Implemented equipment maintenance best practices in maintaining simulators to streamlining training processes for 500K+ trainees annually.
Increased equip uptime by performing comprehensive circuitry and electronic component trouble shooting and identifying root cause of the issue
Planned, developed, and deployed new courser materials that improved training processes as well as soldier skillset.
Additional Experience: Avionics Electrical & Environmental Technician – US Air Force Back Shop Technician – Aircraft Electrical & Environmental Maintenance Technician – ABB Material Manager – IJ Company
Bachelor of Applied Science in Computer Information Systems Allied American University Laguna Hills, CA
Associate of Applied Science in Aviation Maintenance Technology Community College USAF Montgomery, AL