Customer Service Medical Billing
Resume:
Melinda Ervin
Cashier - Youree Dr., LA
Stonewall, LA 71078
*****************@***********.***
Work Experience
Cashier
Youree Dr., LA
May 2017 to Present
Trained new team members in cash register operation, stock procedures and customer service Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Helped customers find specific products, answering questions and offering advice
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
Properly verified customer identification for alcohol or tobacco purchases Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Medical Receptionist
Pulmonary And Critical Care Specialists 7829 Youree Dr November 2013 to Present
Prepared and sent financial statements to support bookkeeping functions Observed strict HIPAA guidelines at all times according to company policy Informed patients of financial responsibilities prior to rendering services Ensured that the phone was answered by the second ring and enthusiastically greeted all callers Managed a multi-line phone system and greeted all patients Processed patient payments and scanned identification and insurance cards Set up appointments for physician visits and procedures using calendar software
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date Medical Billing Specialist
Ark La Tex Cardiology
August 2010 to November 2013
Completed appeals and filed and submitted claims
Kept detailed and accurate documentation of payments, charges and write-ups of cardiovascular procedures
Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims
Accurately entered procedure codes, diagnosis codes and patient information into billing software
Collaborated in a close fashion with other departments to resolve claims issues
Submitted refund requests for claims paid in error Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
Identified errors correctly and re-filed denied or rejected claims promptly when received from Patient Account Representative
A&S Locksmith
Shreveport, LA
May 2010 to January 2012
Accounts Payable Specialist
Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
Problem-solved accounts payable questions on behalf of internal team members, management and vendors
Education
High School Diploma
North Desoto High School - Stonewall, LA
Skills
Invoice, Coding, Customer Service, Team Member
Additional Information
Skills
Account reviewing Payment Processing
Invoice coding
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