Portia Tam

Cell: 647-***-**** Email: adapj6@r.postjobfree.com

http://linkedin.com/in/portiatam

Profile

Expertise in risk management & BA/QA from initiating, leading and executing full cycle testing with large diverse groups of Business/UAT testers achieving successful production implementations.

Defined QA test framework and expert demonstrated knowledge in the areas of Banking/ Risk/ Audit/ Compliance/ GAML/ Credit Card/ Human Capital Management/ Business Intelligence and Information Security business.

Excellent negotiation, interpersonal and communication skills to resolve issues with challenging objectives.

Proven knowledge of systems development, test automation and operations; agile and waterfall methodologies in process framework, change management, risk assessment, operation controls and post implementation audit.

Provided detailed system analysis and design, structured program design, technical design and documentation.

Have ITIL certification with sound understanding on incident management and processes.

A dedicated, hardworking professional committed to achieving necessary results.

Tools & Technologies

HCM/Benefits/Pensions HRIS, Group Benefits, Pensions and Defined Benefit/Defined Contribution Retirement Plan, Group Benefits Online Enrolment, Payroll/Accounting Module, Benefits Administration, SAP HCM

Banking/Trading Fiserv International Core Banking Systems, Credit Card, Time Deposit, Filogix Expert, Mortgage, Loan Origination, Credit Union Ovation, POS, Midas Banking System, Treasury, SWIFT, SAP ERP (ECC, Bank Analyzer, Banking Services), CDIC Data Standard, GAML Application Fiserv ERASE (NetEconomy) and Detica NetReveal (BAE), Temenos (T24)

Security Management CyberArk Privileged Access Manager (PSM)

Change Management Remedy, AS400 ALDON, MS Visual SourceSafe, SharePoint, IBM ClearQuest, QA Process & Methodologies, Business Process, Project Management, HEAT, ServiceNow, ServiceManager, IBM Rivermine, Wave Mgmt, CAB, HP iLO3, WipeDrive, vSphere Web Client, CA Service Desk Manager

Clarity PPM, Six Sigma, Jira, Confluence, Cucumber/Gherkin

BA/Testing Tools Enterprise Modeling (ARIS), Selenium, ParaSoft, API, Test Automation Framework, HP QC/ ALM, QTP/ UFT, Load Runner, SAP Solution Manager, Quantum Framework, Maven Packages

UNIX/Linux SUN Solaris OS, Oracle, Linux (RedHat, SUSE)

Microsoft Windows SQL Server, SQL Server Management Studio, MS Office Suite, CRM, MQ (Message Queue), Scribe, Web Services, AWS, REST, SOAP

Client/Server Oracle8i, SQL Server, Cognos, Crystal Report, VB, VB Script, C#, Java, JavaScript, ASP.NET, Python, CSS, HTML 5, JQuery, Net Framework, RDBM, UML, EDW, TOAD, TIBCO, WebSphere Message Broker/ IBM Integration Bus (IIB), Angular/React JS, Node.js

Professional Experience

April 2018 – August 2019 CIBC Toronto, Ontario

QA Test Manager – Information Security - Identity and Access Management

Led all aspects of QA activities on a high profile bank regulation project - Privileged Account Security for CyberArk. Worked on large scale UAT Privileged Access 900+ Fire Ids across 400+ teams using 50+ connectivity components.

Provided risk control and assessment for business user acceptance testing with defined test activities to address compliance requirements. Worked with business stakeholders to ensure critical business requirements aligned with monitoring and oversight by Governance & Control.

Responsible for functional testing for all connectivity components on CyberArk Privileged Session Manager (PSM) across various platforms (Windows /UNIX /Oracle /SQL /DB /AS400 /Mainframe / SWIFT) with release in agile/sprints.

Hands on to test MS SQL server, Oracle SQL server, Windows /UNIX server with Java, JQuery, Python, SOAP, REST.

Hosted business sessions and UAT/BAT test training, managed large scale UAT/BAT execution amongst technology/ vendor/ offshore teams with nominated testers on selected Fire IDs.

Support ad-hoc analysis and impact assessment on emerging risks. Worked on business scenarios to ensure the impact scenario being tested implicitly.

Developed and documented overall testing strategy, test plan, test scenario/test matrix/test cases and UAT tracker.

Hosted JAD sessions to review test plan, UAT/BAT business test scenario based on use cases and technical functional documents with teams in Security Engineering and Enterprise Security Admin/Privileged Access Management.

Developed QA testing framework and work breakdown structures for all test deliverables.

Defined test scope based on business use case requirements and validated UAT business use cases.

Responsible for QA and UAT testing artefacts and managed Test Cycle documentation in Project SharePoint website.

Prepared daily and weekly management status reports. Coordinated and tracked defect status and escalated show shopper defects for resolution from Dev/Bus/Operation teams.

Accountable for UAT Exit signoff necessary for Production Implementation and worked closely with scrum master/PM.

Worked on SharePoint for dev/business requirements and testing tool HP ALM for testing artefacts.

Provided QA training to the Business users/ Technical development teams and performed demos on CyberArk PSM.

May 2017 – April 2018 B2B Bank Toronto, Ontario

QA Analyst/UAT Test Management

Responsible for manual testing on financial applications for Mortgage Origination and Investment Loan Origination with focus testing on Mutual and/or Segregated fund.

Hands on testing with release control under agile methodology and project development lifecycle into sprints.

Worked on MS SQL database/IBM IIB web services /SOAP UI TemenosT24 core banking system to validate XML data.

Tested on API testing with T24 and data warehouse with Java, JavaScript, CSS, XML, SQL DB, web applications, SOAP UI, REST, and data ETL for financial dashboard reports.

Validated data mapping from source Systems to target Systems via IBM IIB web services, web servers and DB.

Accountable for QA test plan/test scenario/test matrix/test data/test execution plan and integration testing.

Managed UAT/BAT with business teams and analysing UAT/BAT incident logs with Deloitte team.

Responsible for QA, UAT and PAT testing and manage the incident logs during UAT/BAT and PAT.

Worked on data reconciliation on EDC extracted interfaces send from/to source core banking system T24.

Worked on scheduler setup MoveIT new configuration on T24 source and downstream systems.

Worked on testing tool HP ALM for defect management and defect analysis/testing.

Provided training and demo sessions to QA and SA teams for new systems production readiness.

Mar 2015 - Sept 2016 TD Bank Toronto, Ontario

QA Lead/Infrastructure QA/Middleware Support

QA led on various projects including TD US Collection, Credit Card Payment, TSYS, Enterprise Active Directory and Mortgage/Loan Products as gate keeper to Entry/Exit signoff for Production Acceptance Testing (PAT).

Mapped UAT/PAT testing process from business work flow to sign off process for QA test methodology.

Defined PAT testing scope for proper signoff on functional and non-functional testing.

Supported UNIX/LINUX OS servers and VMware as system administrator for effective operation of system components, network, and resources within the development and test environments. Worked in Quantum Framework.

Hands on support systems: Jira, Confluence, Clarity, ParaSoft, ServiceNow, ServiceManager, Rivermine, HPSA, CyberArk, HP ILO, VMware WebSphere, Jira, Confluence, Cucumber/Gherkin, Python, Java, CSS, JavaScript.

Worked on ServiceNow and support Change Management for ticket assignment (IT teams) within ServiceNow.

Worked on Java and JavaScript, developer background and support maintenance/testing for various projects.

Participated in testing (ALM/Selenium/JIRA) and implementation of related software products including new products and software packages (Java, IBM Enterprise Active Directory, TSM, CA, CyberArk, AutoSys, Host files, VMware).

On boarded root admin (UNIX), Admin (Windows) and database admin (Oracle DB) to CyberArk Privileged Account Management (PAM) and Privileged Identity Management (PIM) and review the master policy.

Supported products and platforms for enterprise level including Red Hat Linux, UNIX, ESX VMware, storage, backup system, Red Hat Cluster, Oracle RAC, NIS, DNS, DHCP, Veritas SF, LVM, TIBCO, patching/provisioning system, UNIX.

Performed capacity adjustment to servers expanding LVM and add new LUNs device/RAW to Oracle database.

Worked with Six Sigma standard for project management and performed QA on Enterprise OS Windows/UNIX/LINUX server build and SQL/Oracle database build compliance review.

June 2011 – Jan 2015 Home Trust Company Toronto, Ontario

QA Lead/ Testing Tools/SAP System Analyst

Led on functional testing on GAML, eBanking & Credit Card (WebSphere MQ/IIB, WSDL, AWS, SOAP UI and API).

Provided risk estimation on QA project for OSFI regulation and ensure control and governance in place.

Defined testing strategy/test plan/test scenario/test scripts for QA and UAT. Managed UAT test execution with SME.

Worked on SAP banking projects (CDIC, BW, ECC Collateral Mgmt/Loan/Mortgage, Banking Deposit, GAML, IFRS).

Worked on bank regulation projects (GAML, CDIC data requirements, FINTRAC, Bank Reports)

Worked on upgrade testing server HPQC as system administrator on Windows OS and deployed QC patch release.

Provided support to test environments (API testing) as required for effective operation within the environments.

Hands on testing automation on HP QC/ALM/Selenium/ParaSoft to build testing framework and create defect work flow logic using JQuery, VB scripts, automation test scripts. Worked on cucumber BDD and Maven packages.

Hands on testing SOAP UI with ParaSoft SOAtest and installed Dragon Fly integrated to HP ALM for eBanking project.

Developed test data scripts using test automation tools QTP/UFT and integrated to SAP for CDIC data requirements.

Hands on development Java coding, Selenium, ParaSoft, Jira, Java and JavaScript on automated test for data query scripts. Worked on SQL queries to identify business data and updated SQL scripts for data extraction requirements.

Hosted triage meeting and applied ITIL Incident Management to identify the issue with severity.

Hosted meeting for JAD sessions to identify business procedures/processes mapped to system applications process.

Worked with SME to ensure business scenario covered in Use Cases section and update documentation with changes/updates to UML Use Case diagrams. Identified business rules with scenario examples to Developers.

Hands on support systems: Jira, Confluence, Clarity, ParaSoft, ServiceNow, HEAT and VMware WebSphere.

Aug 2009 – April 2011 ATB Financial Edmonton, Alberta

QA Lead/SAP BW Test Manager

Worked on bank regulation project for Global Anti-Money Laundering (GAML) project on new system SAP Business Information Warehouse. Worked with System Architect/ Chief AML Compliance Officer/ SME to map AML activities.

Identified GAML control and risks on business scenario and bank transactions for bank compliance.

Worked on API/integration testing for AML overall solution with vendors IBM/ Fiserv/ Accenture/ SAP.

Led SAP core testing BW, data warehouse and collaborated E2E testing with SAP team/Accenture team.

Performed analysis work on business object (InfoProviders) data modelling. Hands on SQL server/DB with query and analysed BW Technical Documentation (SAP Solution Manager) for details of BI data structures.

Validated SAP BI output files and SAP Payment Engines communicating with ERASE via web services for sanction monitoring (StartJob//RunImport /Match /Execute) with importing cases for black list matching.

Responsible to create and execute test plan/test scripts/test cases with business component in HP QC/ALM.

Worked on online banking project for mortgage dealer and TFSA/RRIF/RSP/FINTRAC. Worked on MQ testing for variable/ XML data sent via web services. Verified data integrity displayed online banking portal.

Responsible for Incident Management (ClearQuest) and work closely with PM Six Sigma with priority and severity.

July 2002 – Nov 2008 Morneau Sobeco Don Mills, Ontario

QA Test Manager/Test Lead

• Led QA team (5-7) with overall responsible for testing phases on multiple enterprise projects. Defined testing strategy, test plan, testing scope, test scenario and test cases. Hands on SQL and query scripting for test data.

• Worked on QC, Selenium, and API testing with web applications, frontend/backend applications (CSS, HTML, .Net).

• Worked on enterprise projects for risk control and governance on business requirements being tested implicitly.

• Hands on QC to design and develop functional test cases, and execution using test automation QTP/UFT.

Tested with release control under agile methodology and project development lifecycle into sprints.

• Defined QA test framework and rolled out QA process to IT with risk operational approach and concept.

• Worked on HCM HRIS/HR benefits online web application and CRM/GUI/API testing for employee benefits and pension plan DC/DB, payroll accounting on employer billing and employee payroll.

• Worked on IBM WebSphere, MQ, XML, Web Servers, Application Servers and Database Servers; XML data returned from Send and Request protocols.

Jan 2002 – Oct 1998 AIG Finance Hong Kong Ltd Hong Kong

PM/Senior System Analyst/ Oracle Java Developer

• Led Treasury project team (4-6) and managed Vendors with overall responsible for project phases on AIG Asia regional implementation on Oracle servers, software deployment and application support & configuration.

• Hands on Java coding experience on application Oracle 8i for Treasury system.

• Worked on data warehousing for ETL and data normalization for executive report dashboard.

Education & Training

2014/2016/2017 Master Certificate Training in SAP - BW, FI, HCM

2011 ITIL v3 Foundation Certification

2007 Schulich School of Business, York University, Toronto - Master Certificate in Project Management

2008 CEBS (Certified Employee Benefit Specialist) program - Dalhousie University, Halifax, NS

Speciality Designation in Retirement Plan Associate (RPA) & Group Benefits Associate (GBA)

1997 Credit Union Institute of Canada (CUIC), Dalhousie University, Halifax, NS

Loans & Mortgage, Business Finance, Canadian Security Course

York University, Toronto - B.Sc. - Applied Computational and Mathematical Science

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