Mental Health Analyst
Resume:
PATRICIA CONNOLLY
MECHANICSBURG, PA 17055
**********@*******.***
Senior Business Analyst
EDUCATION
1995
Wilson College, Chambersburg, PA
Bachelor of Arts, Public Finance/Economics
OVERVIEW
20 years’ experience as a Business Analyst in various companies. Much of my experience is in Health Insurance but also have experience in Government, Child Welfare, Prescription and mobile application development.
The Senior BA roles have included everything from JAD sessions, business requirements, functional specifications, some data modeling and QA.
Working closely with developers, the QA process allows for finding issues prior to production. Working with QA teams to ensure accuracy of the development as well as the requirements. This has been conducted in typical environments as well as the Agile environment.
Experience highlights:
Agile development
Requirements
Technical Requirements
Data Modeling
Functional Requirements
EXPERIENCE
May 2017 – Present
Acclaim Systems (PennDOT)
Harrisburg, PA
Senior Business Analyst
Assist in defining the scope of mobile application development. Develop high level business requirements, technical requirements, to be and as is workflows for Agile development method. Travel to districts to view live interactions with the client and their daily activities.
Assist in the preparation of test cases and testing of the applications.
May 2015 – May 2017
KPMG
Harrisburg, PA
Senior Business Analyst
Assist in defining the scope of software testing, review design deliverables including General System Design and Detail System Design documents. Define testing scenarios from business requirements and design deliverables.
Utilize Team Foundation Server (TFS) to support UAT planning, execution and monitoring
Assist in the preparation of test cases.
Assist end users (Office of Children and Youth) in the execution of test cases, define the scope of testing. Track test case corrections, errors or other defects before and during testing. Work with client staff to coordinate testing activities
Coordinate bug reporting and retesting. Identify opportunities for improvement by facilitating User Groups.
Assist the fiscal team in preparation of new initiatives affecting the IV-E Title invoice processing. Intensive preparation done due to impact on funding from the state and federal levels. These initiatives – due to various levels of votes at all levels of government- are normally initiated in tight deadlines. The Title IV-E program is subject to intense auditing by the state and federal government.
November 2012 – May 2015
Highmark (Consultant)
Camp Hill, PA
Senior Business Analyst
Work with business teams through project life cycle for the Private Business sector, including: needs assessment, project planning, functional and system requirement creation and milestone tracking.
Coordinate software implementation, write test cases and perform testing for the Provider Business area. Projects included capitation, specialty capitation and Pay 4 Value program implementation. Provide day-to-day production support, to ensure that system enhancements meet with user requirements.
May 2012 - September 2012
Benecard BCF (Consultant)
Mechanicsburg, PA
Senior Business Analyst
Lead technical and business teams through project life cycle for the Medicare Part D prescription implementation. Processes include: needs assessment, project planning, functional and system requirement creation and milestone tracking.
July 2005 - May 2012
Highmark (Consultant)
Camp Hill, PA
Senior Business Analyst
Lead technical and business teams through project life cycle for the dental and vision division, including: needs assessment, project planning, functional and system requirement creation and milestone tracking.
Collaborate with business unit managers and outside vendors to prioritize project tasks and software enhancements. Coordinate software implementation, write test cases and perform testing. Provide day-to-day production support, to ensure that system enhancements meet with user requirements.
Collaborate with Java Developers in conversion project to replace several code/DB2 based legacy applications to web-based functionalities: sales quote, producer/agency, membership and group installation. Collaborate with Government Military agencies to implement new software package replacing existing software for a web based solution.
January 2007 - March 2007
CareFirst (Consultant)
Owings Mills, MD
Senior Business Analyst
Lead technical and business teams through project life cycle: needs assessment, project planning, functional and system requirement creation and milestone tracking.
Collaborate with business unit managers and outside vendors to prioritize project tasks and software enhancements.
November 2004 - July 2005
Coventry Health Care
Harrisburg, PA
Senior Business Analyst
Conducted information gathering, structured documentation, and presented project plans.
Coordinated the efforts of finance, sales, legal and regulatory departments of 15 different health plans, totaling over 100 professionals.
Implemented a variety of products, including: FSA, HRA and HSA.
Supported other ancillary application development projects, providing analytical and planning support.
Jan 1995 - November 2004
AMISYS/ Synertech
Harrisburg, PA
Production Support Claims Supervisor
Managed daily operations for a 50 person medical claims processing group within a production support environment.
Coordinated claims processing, membership, provider, group and EDI functions. Prepared annual budgets and presented to senior management. Performed Business Systems Analysis in support of new product development.
Collaborated with technical teams and business users to support pilot and enhancement development projects.
Ensured that quality and production levels met with contractual requirements and corporate standards.
Documented workflows and monitored performance measures to improve productivity and quality.
Identified critical processing issues, identified root cause(s), reported to management and implemented corrective actions. Conducted annual performance reviews with staff members. Developed training plans and provided coaching.
January 1995August 1994
Manor Health Care
Camp Hill, PA
Business Office Director
Managed daily operations for a nursing home. Responsible for overseeing the billing and patient accounts. Assisted residents and families with Medical Assistance applications and appointments. Ensured accounts were up to date and accurate. Reviewed billing of accounts for accuracy and timeliness of payments. Worked with families and residents on account questions. Responsible for budgeting, hiring and disciplinary actions. Provided daily and monthly reports for the regional group and responded to inquiries
October 1989 - August 1994
Holy Spirit Mental Health Center
Camp Hill, PA
Business Office Supervisor
Managed daily operations for the mental health unit. Responsible for overseeing billing and collections. Assisted residents and families with Medical Assistance applications and appointments. Ensured claims were processed according to timeliness standards and monitored payments from private insurance, Medical Assistance, Medicare and the Mental Health Mental Retardation programs. Responsible for hiring and disciplinary actions. Provided daily and monthly reports for the various offices and the VP of the mental health facility.
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