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Front Office Medical

Live Oak, FL
October 29, 2019

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Dale Ingram, NCICS

*** ***** ****

Interlachen, FL 32148

386-***-**** /


Seeking a full-time opportunity as a Medical Front Office Specialist

Over 20 years of customer service experience

Owned and operated business for over 15 years

Detail oriented with exceptional communication skills


Altierus Career College Orange Park, FL

Medical Insurance Billing & Coding Diploma May 2018


National Center for Competency Testing Orange Park, FL

National Certified Insurance Coding Specialist May 2018

CollaborateMD Practice Management Software May 2018


BLS Certified for Healthcare Providers

HIPAA/OSHA/HIV 101 compliant

ICD-10 & CPT Coding

Electronic Data Exchange

Managed Healthcare & HMOs

Insurance Verification

Medical Office Administration

EOB Posting

Manual & Electronic Claims

Workers Compensation Claims

HCPCS Coding

Dental & Hospital Billing

Appointment Scheduling

Medicare/Medicaid Claims Processing

State and Federal Disability Insurance

Medical Terminology and Human Anatomy


Hand and Wrist Center Palatka, FL

Medical Front Office (200 hour externship) April 2018 to May 2018

Checked patients in and out

Set up charts for appointments and scanned records into EMR

Authorized and verified insurance

Called patients to confirm upcoming appointments

Circle K Palatka, FL

Cashier April 2017 to Present

Greet customers upon entering store

Provide information to customers with questions

Handle cash register transactions such as cash, debit and credit

United States Postal Service Lake Helen, FL

Assistant Clerk (Seasonal) October 2016 to January 2017

Scanned, sorted and retrieved packages

Distributed post office box mail

Prepared returned packages for pickup

Chuck’s Bail Bonds Palatka, FL

Owner/Bond Agent September 1994 to July 2010

Developed necessary reports and schedules to effectively implement business needs

Consulted with clients regarding processing of bond and court documents

Performed opening and closing duties for the business

Accepted calls on multi-line phone system and answered customer questions

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