Sales Front Desk

K I RSTY-LEE MOYNIHAN

G U E S T S E R V I C E S S U P E R V I S O R

• DOHA, QATAR • +974******** • *******@*****.***

OBJECTIVE

Guest Services Supervisor with six star hospitality experience, looking to further my passion for customer relations with a world-renowned corporation. Experience in customer service, financial floats and audits, immigration clearance, sales, marketing and housekeeping. EXPERIENCE

PERSONAL PROFILE:

Having completed my

Bachelor's Degree and gained

experience in the work force, I

decided to explore the world

and sailed the seven seas, which

lead me to visiting all seven

continents and covered a

multitude of roles from

Stewardess to numerous Purser

positions. I recently got married

and have relocated to Qatar to

join my husband, put down

roots and focus on a land-based

career.

• Clearance Officer – Seabourn Cruise Line

[May 2019 – June 2019] Supported Chief Purser in

Immigration formalities for all guests and crew, port clearance of the vessel, liaised with port immigration and shoreside authorities prior to arrival and provided all certificates and manifests required for entry and exit of port to authorities. This procedure is required each time a vessel enters and exits a new port or country, the vessel sailed each evening, 400 guests and 450 crew were cleared upon immigration.

• Guest Services Supervisor – Seabourn Cruise Line

[August 2018 – December 2018] Ensured all guests are assisted with any service issues, queries or complaints, supervised and supported a team of 8 Guest Services staff with all guest issues and took control of issues when the situation escalated beyond their responsibility, ensured guest services staff are highly trained, managed embarkation/check in process of 600 guests and 20 check in agents, responsible for authorization of all print material such as social and dinner invitations, immigration letters and security letters, produced the Berthing list (suite allocations) and Gift Order/Credit manifest, carried out the duties of the Medical Team recorder during an emergency, conducted ship tours for VIP guests and corporate visitors and co-hosted guests’ dinner tables to strengthen and build relationships.

• Guest Services Specialist – Seabourn Cruise Line

[May 2017 – June 2018] Manned the front desk, attended guest queries and complaints, booked shoreside excursions, maintained the Berthing List, managed a cash float and posted financial transactions on guests’ account, arranged private events and parties for guests including personal menus and décor, escorted guest shore excursions, assisted in the newbuild set up of a vessel launched in 2018 by set up of the NATIONALITY:

South African

(Qatar Residence Permit)

DATE OF BIRTH:

December 1st, 1988

LANGUAGES:

English & Afrikaans

MARITAL STATUS:

Married

AVAILABILITY:

Immediately

ATTRIBUTES:

• Team player

• Good communications skills

• Ability to work under

pressure

• Time management

• Flexibility

• Problem Solving

ADDITIONAL SKILLS:

• Microsoft Excel

• Microsoft Outlook

• Microsoft PowerPoint

• Microsoft Word

• Fidelio Hotel Software

back office and front desk layout, assessed the final product and advised Contractors on any defects in the front desk area, department representative of the employee committee which focused on needs and interests of crew members.

• Guest Services Operator – Seabourn Cruise Line

[April 2017 – May 2017] Operated the central telephone system and handled all emergency calls and directed them accordingly, handled passenger complaints and addressed them accordingly to the relevant departments or supervisor, booked shoreside excursions, responsible for all printing of social dinner invitations, immigration and security letters, celebration cards, researched and produced printed port information (things to do, history of town, currency, methods of transport available) for each port visited in the itinerary, required to know all 450 guests’ names and address each guest by name upon interaction, was part of numerous private charters of the vessel for high profile brands and assisted in the check in, requests and needs of celebrity guests.

• Penthouse Stewardess – Seabourn Cruise Line

[February 2015 – February 2017] Cleaned and maintained 10 penthouse suites including day and turndown service, worked in a team of 20 stewardesses and trained the newcomers to the company, collection and delivery of laundry to suites, monthly inventory take of all linen, towels and stateroom furniture, ensured guests’ needs and requests are met and directed the requests to the relevant departments, involved in the sale of a vessel, assisted with stripping the vessel of all company branded items and deep cleaned the public areas.

• Junior Stewardess – Private Motor Yachts

[October 2014 - February 2015, United States] Interior detailing, housekeeping, stock take of inventory onboard, food and beverage services, laundry procedures, basic deck cleaning, cleaned and maintained yacht during the

refurbishment phase and occupancy of guests/owners.

• Advertising Sales Consultant – Caxton & CTP Publishers

& Printers

[January 2010 – August 2014, South Africa] Sold online and print advertising space on monthly and annual contracts in community newspapers and websites, maintained a set client base and worked on obtaining new business through various cold calling techniques, carried out the production of adverts and catalogues, liaised between the design team and the client, focused on meeting monthly and annual sales target and volunteered in the community.

• Special Projects’ Assistant – Caxton & CTP Publishers and Printers

[November 2008 – December 2009, South Africa] Assisted Special Projects’ Sales Manager in setting up appointments and obtaining new business through telephone canvassing, sold print advertising in themed inserts, carried out the production of adverts, liaised between the client and the design team.

• Bartender - Manors Bed and Breakfast

[November 2007 – October 2008, South Africa] Prepared beverages and served bar snacks, set up and breakdown of bar before and after each shift, completed daily inventory take, polished glassware and deep cleaned bar after each shift, interacted with patrons, occasionally international tourists and informed of local attractions and highlights, assessed customers' needs and preferences and made

recommendations.

EDUCATION

• Bachelor of Business Administration

IMM Graduate School of Marketing

January 2010 – December 2012

• Diploma in International Management Marketing

IMM Graduate School of Marketing

January 2007 – December 2009

• Graduated with Matric Exemption

Kloof High School

January 2002 – December 2006

[All certificates available upon request.]

REFERENCES

• Clearance Officer

Reported to Chief Purser, Bianca Steenkamp

E-Mail: ************@*****.***

• Guest Services Supervisor

Reported to Guest Services Manager, Belindah Sibanda E-Mail: ********.*******@*****.***

• Guest Services Specialist

Reported to Guest Services Supervisor, Robyn Cannon E-Mail: ************@*****.***

• Advertising Sales Consultant

Reported to Sales Manager, Gillian Barr

E-Mail: *************@*****.***

[Private E-mail addresses due to seasonal employment.]

Contact this candidate