Customer Service Specialist
Resume:
CURRICULUM VITAE
NAME : JAMES THUKU GITITI
POSITION : CUSTOMER SERVICE CONSULTANT
NATIONALITY : KENYA
D.O.B : 13TH
JANUARY 1994
EXPERIENCE : 4 YEARS
HEIGHT : 5.9
LANGUAGES : ENGLISH, SWAHILI & KIKUYU
CONTACTS : +254*********(WhatsApp)
+974-****-**** – Qatar
EDUCATION BACKGROUND
Institution : Amboseli Institute of Hospitality and Technology (AUG 2013 – SEP 2015) Course : Diploma in Hospitality Management (Hospitality Management) Institution : Kenya Institute of Security and Criminology (K.I.S.C) (JAN 2013 – JUL 2013) Course: : Certificate in Security Management and Legal Studies Institution : Jubilee Golden Star Technology (DEC 2012 – FEB 2013) Course : Certificate in computer packages
Secondary : NAARO HIGH SCHOOL (FEB 2009 - NOV 2012) Course : Kenya Certificate of Secondary Education
Primary : MUGAA-INI PRIMARY SCHOOL (JAN 2000 – NOV 2008) Course : Kenya Certificate of Primary Education
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WORK EXPERIENCES
2018 to date
Doha Security Services
Position: Control Room Operator
Duties Responsibilities
Operating flawlessly on fast paced environment for report making & site Coordination.
Duty Roster & Masterfile Generation.
Broadcasting Circulars and site notice to the patrolling supervisor & other department staffs.
Communication with clients for upcoming change in security manpower after section management approval.
Implementing & Monitoring Standard operating procedures at site and providing relevant information whenever required.
Coordination with camp boss for new hires accommodation and liaising with camp office for bedding items.
Carried on HR Support duties as well that coordinating & Distributing QID leave application to the Security officers.
Preparation of Project attendance invoice.
Project monthly report
Event management
Timekeeping for payroll.
Radio commination to the all site frequently.
2014- 2017:
Golden Palm Breeze Hotel Kenya
Position: Head Waiter (Customer Care Services)
Duties and Responsibilities
Ensuring that diners receive high quality service.
Overseeing proper order and flow of dishes.
To welcome, sit and take food orders from the guest.
To communicate with other restaurant staff and departments.
To ensure that all billing procedure is through, correct and signed at completion of each meal.
To delegate duties to the junior staffs and attachment trainees Page 3 of 3
2013:2015
KK SECURITY CO.LTD KENYA
Position: Security Guard
Duties and Responsibilities
Respond to alarms and calls of distress.
Stop suspicious people and ask for identifications.
Investigate thefts and police reports.
Call for aid if necessary.
Use of walkie talkies and cell phones to stay in contact with security supervisor
Check purses, pockets and bags for suspicious items.
Inspect and adjust security systems, equipment and machinery to ensure operational use and to detect evidence of tampering.
Referees:
1. Mr Eliud Mwangi
Director, Amboseli Institute of Hospitality and Technology
2. Mr Alfred
General Manager, Golden Palm Breeze Hotel
3. Mr. Johan Else
Operations Manager, Doha Security Services
I declare that the above information made by me is true, complete and correct and to the best of my knowledge.
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