Resume

Sign in

Customer Service Specialist

Location:
Doha, Qatar
Salary:
QR5000
Posted:
October 29, 2019

Contact this candidate

Resume:

Page * of *

CURRICULUM VITAE

NAME : JAMES THUKU GITITI

POSITION : CUSTOMER SERVICE CONSULTANT

NATIONALITY : KENYA

D.O.B : 13TH

JANUARY 1994

EXPERIENCE : 4 YEARS

HEIGHT : 5.9

LANGUAGES : ENGLISH, SWAHILI & KIKUYU

CONTACTS : +254*********(WhatsApp)

+974-****-**** – Qatar

EDUCATION BACKGROUND

Institution : Amboseli Institute of Hospitality and Technology (AUG 2013 – SEP 2015) Course : Diploma in Hospitality Management (Hospitality Management) Institution : Kenya Institute of Security and Criminology (K.I.S.C) (JAN 2013 – JUL 2013) Course: : Certificate in Security Management and Legal Studies Institution : Jubilee Golden Star Technology (DEC 2012 – FEB 2013) Course : Certificate in computer packages

Secondary : NAARO HIGH SCHOOL (FEB 2009 - NOV 2012) Course : Kenya Certificate of Secondary Education

Primary : MUGAA-INI PRIMARY SCHOOL (JAN 2000 – NOV 2008) Course : Kenya Certificate of Primary Education

Page 2 of 3

WORK EXPERIENCES

2018 to date

Doha Security Services

Position: Control Room Operator

Duties Responsibilities

Operating flawlessly on fast paced environment for report making & site Coordination.

Duty Roster & Masterfile Generation.

Broadcasting Circulars and site notice to the patrolling supervisor & other department staffs.

Communication with clients for upcoming change in security manpower after section management approval.

Implementing & Monitoring Standard operating procedures at site and providing relevant information whenever required.

Coordination with camp boss for new hires accommodation and liaising with camp office for bedding items.

Carried on HR Support duties as well that coordinating & Distributing QID leave application to the Security officers.

Preparation of Project attendance invoice.

Project monthly report

Event management

Timekeeping for payroll.

Radio commination to the all site frequently.

2014- 2017:

Golden Palm Breeze Hotel Kenya

Position: Head Waiter (Customer Care Services)

Duties and Responsibilities

Ensuring that diners receive high quality service.

Overseeing proper order and flow of dishes.

To welcome, sit and take food orders from the guest.

To communicate with other restaurant staff and departments.

To ensure that all billing procedure is through, correct and signed at completion of each meal.

To delegate duties to the junior staffs and attachment trainees Page 3 of 3

2013:2015

KK SECURITY CO.LTD KENYA

Position: Security Guard

Duties and Responsibilities

Respond to alarms and calls of distress.

Stop suspicious people and ask for identifications.

Investigate thefts and police reports.

Call for aid if necessary.

Use of walkie talkies and cell phones to stay in contact with security supervisor

Check purses, pockets and bags for suspicious items.

Inspect and adjust security systems, equipment and machinery to ensure operational use and to detect evidence of tampering.

Referees:

1. Mr Eliud Mwangi

Director, Amboseli Institute of Hospitality and Technology

+254*********

2. Mr Alfred

General Manager, Golden Palm Breeze Hotel

+254*********

3. Mr. Johan Else

Operations Manager, Doha Security Services

+974********

I declare that the above information made by me is true, complete and correct and to the best of my knowledge.



Contact this candidate