STEPHANIE M. HERTZ
email@example.com **3 Openaki Road, Denville NJ 07834
Successful 3 years of Epic Implementation Analyst for large hospital system with 3 go lives including requirements gathering, build, testing, established change control policy and procedure
Outstanding 14 year track record of successful experiences at Atlantic Health System
Ten years of 24x7 PeriOperative Support with outstanding customer satisfaction of issue resolution
Project Manager: Agile Metholdology used in software upgrade implementations and new software installs
Technical and Customer Focused Systems Analyst
Strong analytical and problem solving skills that have increased efficiency
Superb interpersonal, communication and leadership skills; highly adept at diplomatically facilitating discussions and negotiations with stakeholders.
Works well individually and consistently contributes in a team oriented environment
Engages colleagues and motivates team throughout projects yielding successful results met on schedule
A highly accomplished business professional able to motivate teams and communicate technical concepts in an easy to understand, business and clinical-friendly language to executives, customers, clinicians, and internal teams.
Systems Analysis Project Management: Agile, Waterfall
Understanding of Applications & MS Office Suite focused in Visio, PowerPoint, Excel, OneNote, SharePoint System Architecture Word, Outlook, Teams
Upgrade Lead Analyst Cutover Specialist SDLC expert
Business Analytics Requirements Writing Problem Solving
Vendor Management Enterprise Clinical Testing Service Model Team
Google Suite Training Public Speaking
HIGHLIGHTS & ACHIEVEMENTS
Successfully upgraded Mission Critical Application as Project Manager and Lead Technical Analyst.
Participated in the migration from on-premises data center to off site Data Center.
First AHS employee to train and successfully pass Epic OpTime credentialing.
Epic Credentialed Data Courier Analyst and Reporting Workbench Writer, Crystal Reports, SQL
Business Continuity Analyst
Highly Organized with focus on goals, successful task completion, and on time deliverables.
May 2016 – Present: Analyst on Epic Team, Atlantic Health Systems, Morristown, NJ
oLead Systems Analyst: Surgical Module included in Enterprise Implementation. Participated in deep dives with customer community to document current workflows and translate into Epic workflows. Responsibilities include analysis, requirements writing, screen build, presentation with attendance of large groups including senior leadership. Integral to test plan authentication, testing, training, and supporting the application and its relationship to all Enterprise modules and interfaces. Worked with Senior Leadership to develop a new Service Model and apply it to all Clinical Applications. Educated Epic Implementation Team on Cherwell, AHS Ticketing System. Authored “At the Elbow Support Guides” for Procedural Areas: Surgical, Anesthesia, Radiology, Cardiology.
2009 – May 2016: Systems Analyst, Atlantic Health Systems, ISS Department, Morristown, NJ
oLead Systems Analyst: Responsible for Mission Critical PeriOperative Surgical Application and numerous Business Critical applications. Daily tasks include: support of over 300 users in surgical application; focus on technical aspects of servers and ensuring updates/upgrades/maintenance is performed and tested with successful results.
oLead Analyst/Project Management: MSM 15, 16 and multiple Service Pack Upgrades: Educated PM with necessary tasks to complete upgrade on time and technically correct. Focused on technical aspects of servers and interfaces.
oProject Manager: MSM 17 Upgrade completely successfully and on schedule. Also Lead Systems Technical Analyst responsible for screen design, integration testing, customer satisfaction, and improved workflow.
oLiaison between IT and Clinical Staff for eight applications. Cultivated effective relationships with customers, peers, and senior management.
oSuperior Trouble Shooter: Daily Incidents and Requests, OnCall responsibilities, and Programming background coupled with strong math and logic education and work experience allow me to gain expeditious, successful results even in applications with little experience. Decreased OnCall pages for team by initiating auto procedure thereby decreasing number of pages to team and improving customer satisfaction with zero service interruption.
oTechnical Skills: Working knowledge of workstations, servers, network, SSO, InfoSec coupled with Clinical Workflow beginning with Patient Scheduling and Registration and including Surgical, InPatient, Pharmacy, L&D. This assists with trouble resolution.
oProject Management: PM of Surgical Report Interface between HSM and ChartMaxx including responsibilities of communication, task distribution, and test case creation, results summation, and application updates, leader of technological team, project plan creation and maintenance, GoLive planning and support; Assisting assigned vendor PM in Major Upgrades of McKesson/Horizon Surgical Manager Application; Addition of Newton facility to the AHS enterprise involving updating both scheduling and surgical applications, crystal reports, training, go live support for two months at new site; Lead analyst for 5 migration units for Data Center relocation; Interface projects in line with US Governmental policy on electronic medical records and Meaningful Use; Various upgrades of assigned applications.
oAuditer: Ongoing maintenance of AHS Employee Terminations, Monthly user audits, Monthly vendor audits
oTrainer: Trained customers and departments with upgrade enhancements. Mentored new staff with PeriOperative Application and daily tasks.
oDocumentation: Author and presenter of training documentation; publish updates to existing documentation on an on-going basis.
oRewards: Achieved several AHS Pride In Action awards and Employee of the Quarter Award during Systems Analyst career.
2004-2009 Database Coordinator, Morristown Memorial Health Foundation, Atlantic Health System, Morristown, NJ
oProject Management: Software application conversion from Oracle to SQL; Major Renovation of MMHF’s processes, daily business practices, and addition of new procedures including upgrading software and overseeing entire staff training; Annual publication of MMHF Honor Roll; Data Enrichment Procedures.
oSubject Matter Expert: Available as a resource to all MMHF employees to answer questions, research issues, and determine processes to arrive at desired results.
oCrystal Report Writer: Maintenance and new report writing.
oTrainer: Responsible for training both individuals (weekly) and entire staff (bi-weekly) on the use of all computer software including but not limited to Raiser’s Edge, Crystal Reports, Microsoft Word, Excel, Outlook, Power Point, Time PC. This involves publishing a training calendar and adding new items as needed throughout the year.
oDocumentation: Write and present training documentation including policies and procedures; publish updates to existing documentation on an on-going basis.
Computer Technologist, Eastlake Elementary School, Parsippany Board of Education
Programmer Analyst, Release Manager, AT&T
EDUCATION & CERTIFICATIONS
PMP Education: Managing Projects, Risk Analysis
Information Technology Infrastructure Library (ITIL) v3 Foundations Certified
Epic OpTime (2015, 2017), Reporting Workbench, Data Courier Certified
Bachelor of Science (BS) in Commerce, Rider University, Lawrencevill, NJ Alpha Iota Honor Society
Eleventh Hour Rescue Morristown Soup Kitchen