Service Representative Technical Support

Work Experience

Technical Support **/**** – **/**19

AL MASAOOD / MTM MARINE LLC

(Electric Vehicle)

Dubai - UAE

After sales technical Support for the following client:

Abu Dhabi Airport

Lapita Hotel; DPR Dubai Park and Resorts.

GRAND Hyatt Dubai.

• Work schedules with a crew of company and contracted technicians in the assembly installation and maintenance; GIC RVS Cameroon Inc. 12/2015 – 12/2016

French Speaking Agents TSR:

Technical Support account by providing technical support / problem resolution through, phone / email /

- provided technical support for LED, AND LCD TVs for THOMSON AND TCL BRAND

- provided technical support for repair centers in France for LED AND LCD TVS

- follow up of TVs repairs by email, and phone

MTN CAMEROON 11/2012 – 12/2015

CSR for a telecommunication

company

Cameroon

Web Store Customer Service Representative. I support the English and French Cameroonian market for MTN Telecommunications. I process orders placed online by customers, handle customers inquiries through phone calls and emails. Process RMAs for return and exchange mailer when needed.

Interests

• Technology Reading Sport Science Music

Education

• 2019

Mini MBA (Online)

Swiss eLearning Institute.

• 10/2009 – 09/2012

Bachelor Degree in Computer Science and

Mathematics at: University of Dschang –

Cameroon.

• 09/2005 – 07/2009 College Diploma (GCE

Advance Level) in Biology and Mathematics at

College Polyvalent TANKOU Bafoussam- Cameroon.

Skills & Competences

• SEGWAY Repairing

• Repairing (golf carts )

• Troubleshooting(over the phone)

• MS Word-Excel-Outlook-Publisher

• IT Software: Citrix; Cisco system; Adobe

Collection

• Good Communicator

• Electrical work and wiring.

• Fast learner

Achievements & Certificates

• 2018; Certificate of services: SEGWAY Electrical Personal Transportation;

• 2018; Certificate of Management Skills Courses

(Leadership).

• 2018: Certificate of Drones: Alison Ireland

Languages

English: Speaking and Writing (fluent)

French: Speaking and Writing (fluent)

Brice Casimir FOKA FOTIE

Service Desk Specialist / TSR (French)

+63-906*******

48 A McKinley Road,

Forbes Park, Makati City,

Metro Manila.

Birth date: March 24, 1988

Passport Number: 0491785

************@*****.***

Nationality Cameroon Current status: Tourist Visa

OBJECTIVES

A highly motivated, confident individual with exceptional technical skills capabilities and able to work in target driven, busy cell center environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and will be an asset to any employer who respects loyalty and responsibility. Keen to find a challenging position of a French customer representative with an ambitious employer where I will be able to continuous to increase my work experience and develop my abilities. Character References:

- Terence Egbe Takor:

Manager at TCL Online Services Inc,

Room 203-204 plaza B. Bldg, Northgate Cyberzone, Fillinvest Corp. City Alabang, Muntinlupa City. Cell: 092********

- Tohouo Alain:

Team Leader at TELUS International Philippines Vertis Ortigas Cell: 091********

- Bertrand Ngonkoua:

Senior Service Desk Specialist (French) at CGI Philippines 2/F One World Square, Uper McKinley Road, McKinley Hill, Taguig City, 1634.

Cell: 091*-*******

Lan Line: 02 8221603

Contact this candidate