Customer Service Data Entry
Resume:
Tracy Jones
Oklahoma City, Oklahoma 73132
***********@*****.***
Summary
An experienced Team Leader with a successful background in startup situations, training, and recruiting. My professional goal is to be an effective team member with a reputable company where I can utilize my skills, be a vital asset, and further advance in my professional growth.
Work Experience
Chesapeake Energy/ Express Employment Professionals
12/2009 to 04/2019
Land Tech III –
COE (Center of Excellence) Lead. Oversee and perform creation and maintenance on owner accounts for multiple departments within the company. Use a variety of systems to maintain and track all the data including metrics and progress. Approve invoices, setup and maintain all contractor/broker accounts, approve system access, coordinate special projects, communicate between supervisors and employees when needed and provide coaching and performance feedback.
Land Tech II –
Interview and Select for any open contract positions within our Indexing Department. Facilitate training and oversee 35 plus contractors who are indexing and verifying within our group.
Land Tech I –
Provide training for outside vendor, including traveling out of state and weekly phone conferences to discuss training issues and progress.
Team Lead / Training Specialist -
Facilitate training using a variety of instructional techniques and delivery methods, including classroom-based learning, self-study, and technology-based learning. Design and deliver training materials and other organization development tools and solutions. Evaluate effectiveness of training and make adjustments to content and methods as needed. Provide coaching and performance feedback to assigned groups.
Quality Control Technician -
Responsible for reviewing and checking documents scanned by imaging technician's for image quality, missing pages and proper indexing. Examine documents to assess completeness, accuracy and conformance to procedures and quality specifications. Research documents using various software, database procedures, and co-worker’s knowledge when a document is in question.
Lease Technician -
Primary Duties & Responsibilities are Process entry-level data related tasks for land documents and quality control projects. Input data into various Land Admin Systems.
Freedom Personnel, Inc., OKC, Oklahoma
04/2007 to 06/2009
Branch Manager –
Reviewed applications and assessed skill levels through conducting interviews. Supervision of staff employees and 1200-3000 temporary employees. Responsible for profit and loss, revenue and expense budget, contract negotiation, unemployment claims, purchasing, managing all phases of accounts receivable, staff training in areas of sales, customer service and satisfaction and payroll. Professional-Direct Hire and Entry level hiring. Conduct all pre-employment drug screens, background checks, reference checks, and benefits enrollment.
Total Environment, Inc., Edmond, Oklahoma
07/2004 to 04/2007
Office Manager –
Responsible for daily billing and invoicing. Set up, update, and track all contract customer information. Typed interest letters for the President of the company. Produce monthly profit and loss reports. Print daily and weekly tickets. Oversaw 4 different landscape divisions within the company.
Freedom Personnel, Inc., OKC, Oklahoma
06/2000 to 07/2004
Sr. Staffing Consultant –
Primary job function was interviewing applicants, participating in external recruiting to ensure adequate quality applicant flow. Data entry, filing, answering 12 incoming lines for 2 different companies. Responsible for training, drug screens, background checks, job placement, sales calls, cold calls, service calls, attending job fairs and out of town/state seminars. Worked daily with clients and employees to ensure satisfaction.
Freedom Personnel of Shawnee, Shawnee, Oklahoma
08/1998 to 06/2000
Customer Service Representative –
Receptionist duties, assembling applications, interviewing, data entry, filing, conducted drug screens, job placement, reference checks, service calls, attending job fairs, recruiting from various locations in the state to ensure adequate quality applicant flow. Working daily with clients and employees making sure they were satisfied.
Education
Oklahoma State University – OKC
Business Administration – Not completed
Freedom Career Learning Center, OKC, Oklahoma
Customer Service Specialist - Certificate of Completion
Holdenville High School, Holdenville, Oklahoma
High School Diploma
Software/Systems
Wellview, Enertia, MDM, SAP, Dynamics, Artesia, Owner search, Cherwell, Sharepoint, Indexer, Researcher, BOLO, Energylink.
Also efficient with Microsoft Office
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