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Customer Service Special Education

Spring Hill, TN
October 31, 2019

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Susan E. Gagliardi

Spring Hill, Tennessee ***** • 615-***-****


Articulate professional with solid education and experience in insurance claims, to claims adjustment and settlement negotiation.

Customer Service: Strong interpersonal and listening skills to provide prompt and courteous responses to customers’ needs.

Communication: Proven ability to collaborate with colleagues and customers to achieve goals

Cross-Team Collaboration: Positively collaborate with team members across multiple organizational levels to accomplish goals.

Key Strengths: Finely tuned analytical and decision making skills with a dedication to providing accurate and prompt information. Effectively interface with management and customers resolve issues.


Williamson County School System, Franklin, Tennessee

Special Education Job Coach /Teachers Assistant (8/2006 – Present)

individually and in groups. Contribute to developing and preparing daily lesson plans and special Collaborate with primary teachers and administration to teach students life, job, and social skills education classroom activities. Provide assignment support and direction to students.

Selected Contributions:

Escorted students to temporary job programs and provided on-site coaching and training which lead to students being successful in their positions and becoming full-time employees.

Delivered ample job preparation so that students were able to complete tasks without assistance.

Brought about significant changes to students well-being and saw vast reductions in children’s’ outbursts and improvements in being able to express when breaks are needed.

Taught children how to perform basic math and reading skills.

Gordon Jewish Community Center Of Nashville, Nashville, Tennessee

Substitute Teacher and Co-Teacher (10/2005 – 8/2006)

Coordinate daily lessons and activities with classroom co-teachers. Met with and supported students one-on-one on a daily basis. Attended and contributed to staff meetings and parent teach conferences.

Selected Contributions:

Aided children in learning the A,B,Cs, how to count, and identifying numbers.

Instructed students how to confidently and successfully use the bathroom.


Cna Insurance Company, White Plains, New York

Personal / Commercial Senior Claims Representative

Managed and conducted thorough investigations for litigated claims including auto, general product liability, and labor law. Verified and explained coverage. Communicated claim status with agents, brokers, and national account representatives regarding claim status. Member of team, which negotiated structured settlements. Determined, established, and maintained claims reserves.

Dollar Dry Dock Savings, White Plains, New York

Commercial Loan Representative

Conducted escrow analysis and reconciled overages and deficits. Completed amortization schedules on existing commercial loans and generated revised payment requests. Investigated and settled commercial loan applications.


Associates Degree in Applied Science

Berkeley School, White Plains, New York

Business Administration Program

Green Mountain College, Poultney, Vermont

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