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Customer Service Sales

Philadelphia, PA
October 31, 2019

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Claudette McLeod

**** *. ****** ******, ************, PA 19151


Professional Experience

Key Travel, City Center, PA May 2019 – August 2019

Assistant Accountant (contract assignment)

Worked on the transition of merger with acquired company for 85 accounts, setting up client profiles and terms

Prepare and run monthly statements, following up on payments

Research discrepancy, applying cash, allocate credit card payments

Answer email inquires on customer issues, reissue invoices and credit notes, work on problem issues with accounts

Title Alliance, Media, PA October 2018 – May 2019


Reconcile 40 daily escrow and monthly escrow accounts

Prepare and run monthly escrow reports for title files closed

Research discrepancy with wire and daily bank deposits

Compile the monthly files for all the deposits, voided checks and wire done for the month to scan

Accounting Associate (contract assignments) May 2017 – September 2018

Merakey, Broomall, PA (June 2018 – September 2018)

City of Philadelphia Parking Authority, Philadelphia, Pa (January 2018 – June 2018)

Radial Inc., King of Prussia, Pa (June 2017 – December 2017)

Track spending and transferring funds, and process payments for monthly expenses and bills for 50 clients in QuickBooks

Work on Social Security redeterminations forms

Audit budget sheets and receipts-Reconcile bank statements monthly for 50 clients

Provided customer service in a fast-paced environment

Research database to identify large volumes of relevant accounts, communicate findings and answer questions

Prepare terms and amount due amounts and go over payment options

Review and analyze and check payroll reports for accuracy and make necessary adjustments

Help to process payroll for 6,000 employees

Complete appropriate forms for adjust wage/salary accounts

Research, analyzes and resolves difficult problems

Act as a liaison with staff in answering questions, providing alternatives and facilitating decision making

Axion LLC Staffing, New York, NY June 2010 – March 2017

Accounts Receivable/ Payroll

Billing, cash application, credit and debit memo, accounts receivable

Process Invoices to go out to A/P clients, input timesheets

Assist in processing payroll weekly of 700 temporary employees, and 100 bi-weekly staff payrolls

Coding of accounts, proofing payroll reports to process payroll checks

Respond to inquiries of employment and unemployment verifications and other payroll related data

Research, analyze and resolve payroll-related problem and questions

Process and maintain W-4 data and changes

Provide employment verification letters and inquires

Take2 Interactive, New York, NY January 2009 – December 2009

Collections and Credit/ Accounts Receivable (contract assignment)

Responsible for invoicing and monthly statements

Apply cash application, prepare charge backs and write offs

Provide customer service, with oral and written communication

TLA Entertainment, Philadelphia, Pa June 2007 – October 2008

Accounting Coordinator/ Accounts Receivable

Responsible for accounts receivable, cash application

Spread sheet Analysis on weekly sales, run sales reports and processed billing and monthly statements

Handle customer service calls, charge backs, credit and debit memo processing

Managed the collection on delinquent accounts

De Lage Laden, Wayne, PA December 2006 – June 2007

Tax/ Accounts Payable Clerk (contract assignment)

Tax research, support the tax department

Code accounts for tax exemption and code AP Invoices

Entering and posting vouchers for A/P, reconciling batches

Travel and expense reimbursements, check replacement

TravAmerica, Atlanta, GA December 2005 – December 2006

Accounts Receivable

Account receivable cash application and processed credit and debit memos

Created spread sheet on pass due accounts

Daily credit card transaction processing-Collections

New York Accessory Group, Inc., Manhattan, NY January 2005 – November 2005

Account Receivable

Account receivable, cash application, daily bank deposits, EDI payment posting

Work on processing charge backs, credit reference request

Managed the collection on delinquent accounts

Assist in month end closings, post journal entries


Microsoft Office Suite, QuickBooks, Peachtree, ADP Workforce Now, Paychex, Workday, AS400, PeopleSoft, Great Plains, JD Edwards


Fashion Institute of Design and Merchandising, Los Angeles, CA – Associate Degree in Interior Design

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