Customer Service Sales
Resume:
Claudette McLeod
**** *. ****** ******, ************, PA 19151
*************@*****.***
Professional Experience
Key Travel, City Center, PA May 2019 – August 2019
Assistant Accountant (contract assignment)
Worked on the transition of merger with acquired company for 85 accounts, setting up client profiles and terms
Prepare and run monthly statements, following up on payments
Research discrepancy, applying cash, allocate credit card payments
Answer email inquires on customer issues, reissue invoices and credit notes, work on problem issues with accounts
Title Alliance, Media, PA October 2018 – May 2019
Bookkeeper
Reconcile 40 daily escrow and monthly escrow accounts
Prepare and run monthly escrow reports for title files closed
Research discrepancy with wire and daily bank deposits
Compile the monthly files for all the deposits, voided checks and wire done for the month to scan
Accounting Associate (contract assignments) May 2017 – September 2018
Merakey, Broomall, PA (June 2018 – September 2018)
City of Philadelphia Parking Authority, Philadelphia, Pa (January 2018 – June 2018)
Radial Inc., King of Prussia, Pa (June 2017 – December 2017)
Track spending and transferring funds, and process payments for monthly expenses and bills for 50 clients in QuickBooks
Work on Social Security redeterminations forms
Audit budget sheets and receipts-Reconcile bank statements monthly for 50 clients
Provided customer service in a fast-paced environment
Research database to identify large volumes of relevant accounts, communicate findings and answer questions
Prepare terms and amount due amounts and go over payment options
Review and analyze and check payroll reports for accuracy and make necessary adjustments
Help to process payroll for 6,000 employees
Complete appropriate forms for adjust wage/salary accounts
Research, analyzes and resolves difficult problems
Act as a liaison with staff in answering questions, providing alternatives and facilitating decision making
Axion LLC Staffing, New York, NY June 2010 – March 2017
Accounts Receivable/ Payroll
Billing, cash application, credit and debit memo, accounts receivable
Process Invoices to go out to A/P clients, input timesheets
Assist in processing payroll weekly of 700 temporary employees, and 100 bi-weekly staff payrolls
Coding of accounts, proofing payroll reports to process payroll checks
Respond to inquiries of employment and unemployment verifications and other payroll related data
Research, analyze and resolve payroll-related problem and questions
Process and maintain W-4 data and changes
Provide employment verification letters and inquires
Take2 Interactive, New York, NY January 2009 – December 2009
Collections and Credit/ Accounts Receivable (contract assignment)
Responsible for invoicing and monthly statements
Apply cash application, prepare charge backs and write offs
Provide customer service, with oral and written communication
TLA Entertainment, Philadelphia, Pa June 2007 – October 2008
Accounting Coordinator/ Accounts Receivable
Responsible for accounts receivable, cash application
Spread sheet Analysis on weekly sales, run sales reports and processed billing and monthly statements
Handle customer service calls, charge backs, credit and debit memo processing
Managed the collection on delinquent accounts
De Lage Laden, Wayne, PA December 2006 – June 2007
Tax/ Accounts Payable Clerk (contract assignment)
Tax research, support the tax department
Code accounts for tax exemption and code AP Invoices
Entering and posting vouchers for A/P, reconciling batches
Travel and expense reimbursements, check replacement
TravAmerica, Atlanta, GA December 2005 – December 2006
Accounts Receivable
Account receivable cash application and processed credit and debit memos
Created spread sheet on pass due accounts
Daily credit card transaction processing-Collections
New York Accessory Group, Inc., Manhattan, NY January 2005 – November 2005
Account Receivable
Account receivable, cash application, daily bank deposits, EDI payment posting
Work on processing charge backs, credit reference request
Managed the collection on delinquent accounts
Assist in month end closings, post journal entries
Skills
Microsoft Office Suite, QuickBooks, Peachtree, ADP Workforce Now, Paychex, Workday, AS400, PeopleSoft, Great Plains, JD Edwards
Education
Fashion Institute of Design and Merchandising, Los Angeles, CA – Associate Degree in Interior Design
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