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Manager Customer Service

Arvada, CO
October 31, 2019

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*** ******** - ******, **. *****

Cell: 303-***-****

Home: 303-***-****

OBJECTIVE: Delivering valued contributions to an Organization & Community by adding growth & prosperity derived from my years of experience.

SUMMARY OF QUALIFICATIONS: Demonstrated proficiency in management with emphasis in financial & process flow modeling, reporting, project modeling, project management, feasibility/economic analysis, budget forecast & accounting system conversion. Human Resource management, Payroll/Disbursement, cost, general & governmental accounting. Customer service/solution center management (Application & Technical). Software testing& analysis, Situation Manager to VIP customers for critical & Go-Live issues. A certified support professional/manager (CSM). Industries employed: Computer Software, Oil & Gas, Utilities, Government Contracts, and Moving & Storage.


Manager Application Support – MFG/Distribution/Supply Chain. Oracle Corp, Denver, CO

Manager General Acctg/Fixed Assets/Job Cost. Oracle/J.D. Edwards & PeopleSoft, Denver, CO

SR. Financial & Tier II Application Consultant. J.D Edwards. Denver, CO.

Financial Accountant, Promoted Sr. Acctg. Supervisor, Tri-State Gen & Transmission. Denver, CO

Accounting Systems Manager, Anschutz Corp. Denver, CO.

Administrative Manager Fenix & Scisson. Casper, WY


Computer and Operations Management – Knowledge of Oracle/J.D. Edwards World & One World Software relative to support of Manufacturing, Financials, Supply/Chain, and other complementary products. Customer interface in addition to serving as liaison between customer, accounting, MFG, Distribution and Software Engineering in an effort to assist with design, product scheduling and coordinating data and reports for use by all departments. Supervised and performed data conversion, batch process, M/E & annual accounting. Performed process error correction, written procedures/documentation, system development enhancements, testing, conversions, system interface, troubleshooting/problem solving, report verification, solution modeler. Worked with Microsoft products. Experienced in Customer Service Automation & self help. Assisted customers with premise Cloud services.

Accounting & Finance – Financial reporting, disclosure, financial modeling, analysis, consolidation for as many as 36 various subsidiaries foreign/domestic. Receivables scheduling, Intercompany, consolidations, cash flow statement/analysis. Budgeting/Planning for multi Million dollar companies. Feasibility studies, payouts/breakeven, year end audit scheduling, internal auditing, and coordination with foreign currency exchange. Disbursement accounting including, payroll, Accts Payable, joint venture & Lease operating. General ledger, fixed Assets, amortization, fixed & variable cost reporting.

Government Regulations & Procurement – Quarterly Reports, Public Service Commission, Governmental such as DOE FPR, ASPR, OSHA along with joint venture. Worked with Warehousing & Inventory. Performed Payroll, VAT, Sales/Use taxes. Also published 1099’s W-2’s.

Human Resources & Management Skills – Management of personnel (responsible for as many as 74 employees as one point in time). Recruiting, hiring/separation, employee orientations, job descriptions, benefits, reconciliations,, incentives, record keeping, EEO, Affirmative Action plans, Labor hearing, grievance, salary administration, surveys, facilities & management of corporate property & assets. Global management: IDC, Romania, UK, Singapore.

Other Interest: Member of Board of Directors (Non Profit) Vice Chair – Denver Area Youth Services; Award winning Wine Maker


M.B.A - Regis University – Denver, CO

Finance & Accounting

B. S. University of the Ozarks – Clarksville, Ark

Accounting – B.S. & Business Administration – B.S.

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