Safety Control & Emergency Preparedness Coordinator 2016-Present
West Oakland Health
Started as a Clerk lll for a busy organization specializing in community health providing services such as Podiatry, OBGYN, Pediatrics, BH, WIC, Pharmacy, Optometry and more. Duties included answering multiple phone lines, checking patients in and out, scanning, filing, assisting MA’s and providers when needed, managed and scheduled appointments, mastered Nextgen EHR system, processed incoming faxes, e-fax knowledge and obtained patient test results. In 2017 I was promoted to Safety Control and Emergency Preparedness Coordinator who promotes a culture of safety and team building with duties that include making sure that staff, patients, visitors and vendors are safe. I conduct annual drills such as fire, earthquake (participate in the National Shake-Out), state, and county with various scenarios. I make sure that the organization stays in compliance with The Joint Commission, HRSA, and CMS regarding safety and emergency preparedness. Written and updated policies and procedures regarding safety and emergency preparedness, revised Emergency Actions Plans for all five of West Oakland Health sites, perform site inspections along with Hazard Vulnerability Assessments and suicide ligature risk assessments. Train staff on emergency response, debriefing, skills and technics. Connect with community partners; like Lava Mae, Department of Public Health, EMS, The Lincoln Center to provide services and other outside healthcare centers, information and education to the community. Since being in this position a safety Committee has been formed within the organization which I lead. I have a clear understanding of the Incident Command System and present the safety and emergency preparedness portion of orientation to the new hires. I currently report directly to the Chief Executive Officer.
Front Desk Receptionist 2016-2017
Symmetry Health Center, Alameda, CA
Front Desk Receptionist for a busy East Bay chiropractic health center specializing in Chiropractic Biophysics technique along with providing advanced chiropractic care, weight loss management, massage therapy, physical therapy and personal training. I trained and mastered Vehicle an EHR software system, maintained clear verbal and written communication which was key for this position. Performed basic computer skills, consistent team player with the following duties; answer phones and greet incoming patients and visitors, perform patient registration and insurance verification, and collect co-pays. Maintained payment logs, followed up on outstanding balances and successfully collected on those balances. Guided patients by kindly talking them through the steps and answering their questions and concerns regarding insurance, payments and services. Coordinated with office staff for timely care of patients, on occasion travel to the other location to for coverage, conducted tours of the centers while explaining the services and equipment usage. Promoted services and products at Symmetry Health Center.
Medical Assistant/ Safety Manager 2013-2016
Schuman-Liles Clinic, Inc., Oakland, CA
Medical Office Administrator for a highly paced non-profit psychiatric clinic, specializing in medication management, serving the community of Oakland. Responsibilities include all back office procedures and front desk backup, including medical records maintenance, medication reconciliation and injection management, medication and sample medication orders, electronic health records transfer management, insuring the clinics up to code with OSHA standards, initial patient intake with emphasis on detailed psychiatric history, and other general office duties.
Health Information Clerk 2005-2008
Prison Health Services, Santa Rita Jail, Dublin, CA
Prepared and organized all medical services for inmates and medical professionals in a highly secured setting. Duties included compiling charts for various medical specialties and dividing them into the proper inmate categories charts for all the following: sick call, transfers, physical therapy, prenatal, and dialysis numerical filing.
Medical Records Supervisor/Medical Assistant 2003-2007
The James A. Watson Wellness Center, Oakland, CA
Served as a key member of healthcare team for a busy medical practice. Assisted two MDs as well as a PA and RN team in ensuring optimal patient care and daily functioning of medical records. Responsibilities included maintaining all medical records that encompassed replying to record request, copying charts, filing, prepare charts for all the providers, and answering the MD’s emergency line, and patient processing. As a medical assistant I performed initial triage procedures, venipuncture, injections and various diagnostic procedures and ancillary tests.
Medical Records Supervisor/Medical Assistant 2004-2006
The Save A Life Wellness Center, Oakland, CA
Started at the ground floor of a non-profit medical clinic serving West Oakland community and its residents. Assisted in initial set-up of both front and back office, which included ordering medical and office supplies, organized patients information to collate for charting, and implemented OSHA, City/County Ordinance’s, and other medical standards and guidelines. In addition to the initial administrative duties, I was responsible for all medical records, patient processing, health insurance verification, medication reconciliation, and other general office duties.
Los Medanos College 2008-2010
Bay Area Emergency Technician Program 2008-2009
Bryman College, Medical Assistant Certification 2002-2003
Electronic Health Records Management
All Medical Assistant Procedures
Working knowledge of all Microsoft Office Applications
Blood Borne Pathogens
Emergency Management Concepts
Stop the Bleed
HAM Radio License, Call Sign-KN6DEY
ICS 100, 200, 700
City of Oakland C.O.R.E
Alameda County Medical Reserve Corp
Alameda County Disaster Preparedness Health Coalition Steering Committee Member