Customer Service Sales
Resume:
Jonathan Kenneth D. Umali
Address: Villa Macaria Subd Brgy Masalukot I, Candelaria,
Quezon
Contact Number: 090********
E-mail Address: ***********@*****.***
O B J E C T I V E S
To be a part of a company which I can show my talent and skills at my full potential. To Gain more knowledge and skills that will enhance myself and the people around me. P E R S O N A L D ATA
Age : 29
Sex : male
Civil Status : Single
Height : 5’7”
Weight : 65 kg
Date of Birth : May 18, 1990
Place of Birth : Candelaria Quezon
Languages : English, Filipino, Visaya
Nationality : Filipino
Religion : Roman Catholic
Mother : Violeta D. Umali
Father : Domingo B. Umali Jr.
E D U C ATIONAL B A C K G R O U ND
Tertiary:
Associate of Science in Hotel and Restaurant Management Manuel S. Enverga University Foundation Candelaria Malabanban Norte Candelaria, Quezon 2010 – 2014
Bachelor of Science in Hotel and Restaurant Management Manuel S. Enverga University Foundation Candelaria Malabanban Norte Candelaria, Quezon Undergraduate
Secondary:
Timber City Academy
Butuan City
2003-2007
Primary:
Butuan Central Elementary School
Butuan City
1997-2003
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Awards
Excellence in Restaurant Practicum
One Café & Events Place -
Pasay City, Philippines City – 2011 – 2012
S P E C I A L S K I L L S
Good analytical skills.
Good communication skills
Oriented in Microsoft Office Applications such as: Microsoft Office Word
Microsoft Office Excel
Microsoft Office PowerPoint
Microsoft Office Outlook
Video Editing
EBay-Listing/Writing
Product Listing
Product Design
Marketing and Sales
Phone Troubleshooting
E X P E R I E N C E
A26 Catering Services –
Candelaria Quezon, Philippines – 2010-2013
Food and Beverage attendant
Welcoming Guest and send them to their respective seats
Handling Guest Needs and Complaints
Responsible in communicating the prospective target market One Café & Events Place (OJT) -
Pasay City, Philippines City – 2011– 2012
Learned to manage banquet set-up preparations and different Banquet activities such as table
setting & basic skirting
Trained the proper way of handling guest complaints Convergys G5 -
Makati City, Philippines City – 2016– 2018
Customer Service Associate Tier 2
Handles Customer Needs and Complaints
Mobility Sales and Service
VXI Global Holdings Inc. Moa -
Pasay City, Philippines City – 2018
Customer Service Associate
Handles Customer Bills, Needs and Complaints
Sales Associate –
Amazon Philippines
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Pasay City, Philippines City – 2018
Customer Service Associate
Handles Customer Orders, Needs and Complaints
Phone, Chat and Email support
I hereby certify that the above information is true to my knowledge and belief Jonathan Kenneth D. Umali
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