Jonathan Kenneth D. Umali

Address: Villa Macaria Subd Brgy Masalukot I, Candelaria,

Quezon

Contact Number: 090********

E-mail Address: adap4k@r.postjobfree.com

O B J E C T I V E S

To be a part of a company which I can show my talent and skills at my full potential. To Gain more knowledge and skills that will enhance myself and the people around me. P E R S O N A L D ATA

Age : 29

Sex : male

Civil Status : Single

Height : 5’7”

Weight : 65 kg

Date of Birth : May 18, 1990

Place of Birth : Candelaria Quezon

Languages : English, Filipino, Visaya

Nationality : Filipino

Religion : Roman Catholic

Mother : Violeta D. Umali

Father : Domingo B. Umali Jr.

E D U C ATIONAL B A C K G R O U ND

Tertiary:

Associate of Science in Hotel and Restaurant Management Manuel S. Enverga University Foundation Candelaria Malabanban Norte Candelaria, Quezon 2010 – 2014

Bachelor of Science in Hotel and Restaurant Management Manuel S. Enverga University Foundation Candelaria Malabanban Norte Candelaria, Quezon Undergraduate

Secondary:

Timber City Academy

Butuan City

2003-2007

Primary:

Butuan Central Elementary School

Butuan City

1997-2003

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Awards

Excellence in Restaurant Practicum

One Café & Events Place -

Pasay City, Philippines City – 2011 – 2012

S P E C I A L S K I L L S

Good analytical skills.

Good communication skills

Oriented in Microsoft Office Applications such as: Microsoft Office Word

Microsoft Office Excel

Microsoft Office PowerPoint

Microsoft Office Outlook

Video Editing

EBay-Listing/Writing

Product Listing

Product Design

Marketing and Sales

Phone Troubleshooting

E X P E R I E N C E

A26 Catering Services –

Candelaria Quezon, Philippines – 2010-2013

Food and Beverage attendant

Welcoming Guest and send them to their respective seats

Handling Guest Needs and Complaints

Responsible in communicating the prospective target market One Café & Events Place (OJT) -

Pasay City, Philippines City – 2011– 2012

Learned to manage banquet set-up preparations and different Banquet activities such as table

setting & basic skirting

Trained the proper way of handling guest complaints Convergys G5 -

Makati City, Philippines City – 2016– 2018

Customer Service Associate Tier 2

Handles Customer Needs and Complaints

Mobility Sales and Service

VXI Global Holdings Inc. Moa -

Pasay City, Philippines City – 2018

Customer Service Associate

Handles Customer Bills, Needs and Complaints

Sales Associate –

Amazon Philippines

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Pasay City, Philippines City – 2018

Customer Service Associate

Handles Customer Orders, Needs and Complaints

Phone, Chat and Email support

I hereby certify that the above information is true to my knowledge and belief Jonathan Kenneth D. Umali

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