Manager Project

Chandramohan R

Mobile: +91-996**-***** Email: *******@*****.***

EXECUTIVE PROFILE

●An accomplished IT professional with more than 18 years of hands on management experience in the Information Technology industry.

●Proven success in project management, software development and client interface.

●Proficient problem-solver who envisions business and technical perspectives to develop workable solutions.

● Certified in NRF (National Retail Federation) Domain Certification in Nov 08.

●Affiliated member of IEEE since Feb 97.

●Outstanding leadership qualities, excellent inter-personal skills; able to coordinate and mentor highly productive and motivated cross-functional teams.

●Adept in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.

●Strong ability to strategically and tactfully resolve and resolve problems.

●Graduated in Executive General Management Programme course at IIM Bangalore.

TECHNICAL PROFICIENCY

Hardware: OS/390, AS400

Operating systems: Windows

Languages: COBOL, C, Eazytrieve, Mark4, JCL, DB2 and IMS, C# .Net, Sql, Angular 4, Azure, Web API, Web Services and Visual Studio 2017

Tools: Abend-Aid, Strobe, File-Aid, Tesseract, SOLUS, HUON and ICOMS

Methods: Mainframe, AS400, J2EE and .NET

Domain Expertise: Banking, Insurance, Retail, Telecom and Cable.

PROFESSIONAL EXPERIENCE

3edge Solutions (May’19 – Till Date) Project Manager

Ecolab is a global leader in water, hygiene and energy technologies and services. Ecolab application is related with food safety. Where Customer/Admin create a checklist in the web application with some specifications and it has Mobile Application where the created checklist appears and to be completed successfully within the scheduled time.

Key Responsibilities

Transition executed from outgoing vendor as per transition plan. Demonstrated transition outcome by arranging periodic reviews sessions on how the incidents are analyzed

Documented the knowledge gained and captured the sessions in videos for understanding and reference

Triage of the incidents

Managed the incidents

Conducted stand-up calls

Supported team in resolving issues

Status reporting on daily and weekly

Metrics publishing on monthly basis

Minor enhancements delivery overseeing

Quarterly review presentation to stake holders on achievements, challenges and next steps

Presented the Demo for the client about the new features developed at each release

Interacted with users and customer IT team in escalating the issues and bring it to resolution with quick turnaround time

Timesheets review and submission

Supporting proposals

Communicating with stake holders and keeping the CEO informed of all critical issues

Alligator Software India Pvt Ltd (Apr’13 – Jul’15) Business Unit Head

Alligator Software India Private Limited is a leading provider of IT solutions to US companies via its US-based parent company. Our focus has been on application development while continuing to specialize in website and database software-consulting. As a Microsoft Certified Partner, we assisted hundreds of companies in the Chicagoland area as well as nationwide in custom software and interactive website development.

Key Responsibilities

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.

Ensure staff members receive timely and appropriate training and development.

Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.

Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.

Ensure that robust recruiting, on boarding and retention processes exist to attract the quality, depth and diversity of talent needed to meet organization’s business objectives

Direct the development and maintenance of a modern position classification system which is responsive to the changing needs of departments, and which properly reflects core-competencies of the job classifications.

Oversee, direct, and organize the work of the finance and operations teams.

Upgrade and implement an appropriate system of policies, internal controls, accounting standards, and procedures

Plan, coordinate, and execute the annual budget process.

Ensure that Organization is adhering to the strategic plan, delivering routine status reports

Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives

Maintain continuous lines of communication, keeping the President and COO informed of all critical issues

Ensure that all program activities operate consistently and ethically within the mission and values of organization

Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of organization

Syntel Inc., Chennai (May’11 – Dec’12) Delivery Manager

The Largest Musical Instruments Company

The largest musical instruments company is home to the world's largest selection of popular guitars, basses, amplifiers, keyboards, workstations, drums, percussion, microphones, PA systems, DJ equipment, stage lighting, recording software, studio gear and more. Backed by over 250 stores across the country, offers the fastest, easiest way to find all the gear you need in one place. And, while many popular instruments are available for same-day pickup at a store near to the customer, also offers free shipping on thousands of items to the location of your choice.

Mid-Range Department store chain

This mid-range to upscale department store chain is the nation's largest family owned and operated Department Store Company and has 306 locations in 16 different states

This store chain is a leading retail department store offering the latest in women's, men's, juniors' and kids' apparel.

The Retail Customer (May’11 – Dec’12)

Key Responsibilities

Account Management

Placing the right team composition for ADM tracks

Planning for KT sessions

Making sure to get Hand book documentation deliverable as per plan

Daily progress meeting with Internal stake holders

Interacting constantly with Senior Management, Hiring team and project leadership team to fulfill the requirements

Reporting the progress to stake holders

Timesheet Compliance

Billing and invoicing

Virtusa India Ltd., Chennai (Sep’09 – May’2011) Manager - Delivery

Convergys Corporation (Jul’10 – May’11)

Convergys is a global leader in relationship management, delivering a broad range of customer solutions, backed by technology, business analytics and consulting services that help create valuable relationships between clients and their customers.

The initial engagement is for supporting two core product lines of telecom, cable and media billing products (Rating and Billing Manager - RBM & ICOMS). RBM is a highly scalable and reliable convergent charging, rating and balance management system that supports existing and emerging services across multiple vertical markets. ICOMS helps cable companies tackle issues such as customer loyalty, managing the convergent experience and complex product bundling. The team will assist in expediting implementations of critical enhancements on ICOMS & RBM in order to meet time to market goals for Convergys’ clients.

Customer Master File, UK largest Telecom Provider (Sep’09 – Jun’10)

The Customer Master File (CMF) is UK largest Telecom Provider Retail's 'one-truth' repository for information about its customers, both residential and business, and their associated data (for example billing accounts, assets and locations). At the current time this data is predominantly restricted to UK based information. MDM is planning to develop a new Real Time Customer Master File solution that will be suitable for deployment group wide.

The Name and Address Database (NAD) maintains a consistent, cleansed view of UK largest Telecom Provider name and address data. Trillium and Ab Initio technology is used to match data from a number of legacy systems against the UK Post Office Address File (PAF) producing a keyed address file and series of relationship records linking the source record to its address. It provides centralised management of Customer Names and Addresses. It also supports online validation of Names and Addresses to increase the overall quality and management of this key piece of UK largest Telecom Provider corporate data.

This shared service facilitates enhanced Name and Address capabilities for multiple client applications enabling enhanced customer management, and better integration to existing UK largest Telecom Provider legacy systems."

Key Responsibilities

Placing the right team composition for CMF tracks

Planning for Show and Tell sessions

Arranging the sessions

Planning the KT with incumbent vendor

Daily progress meeting with Customer

Interacting constantly with Senior Management, Hiring team and project leadership team to fulfill the requirements

Participating in recruitments and providing panels for hiring team

Reporting the progress to stake holders

SOWs and liaising with stakeholders to obtain the Purchase Orders

Billing and invoicing

INFOSYS Technologies Ltd., Chennai (Oct 07 – Mar 09) Sr. Project Manager & Account Anchor

The Home Depot account started with Assessment task for Central Fulfillment project. Then, continued in full development of Central Fulfillment requirements along with EDI project.

Key Responsibilities

Managing projects involving scoping, initiating, high level design & architecture, resource mobilization, execution within cost & time parameters.

Planning estimation and tracking projects.

Budgeting, monitoring and tracking cost, demand forecasts, time over-runs to ensure timely execution of projects.

Carrying out closure of projects, meetings, addressing all important issues & defining best practices in support and documentation.

Directing, leading and motivating the workforce on job training for accomplishing greater operational effectiveness/ efficiency.

Mentoring team and handling deployment of tasks.

TATA Consultancy Services, Chennai (Feb 97 – Sep 07)

Team member - Delivery Manager

AXA insurance Plc (Delivery Manager/Associate Consultant (Jun 2005 – Sep 2007)

AXA Insurance Plc offers many products and services in UK. They are Motor Insurance, Home insurance, Private Medical insurance, Commercial insurance, travel insurance, pet insurance and pensions. They all are on Non-Life insurance. The merger of AXA and GRE has resulted in many systems with their associated operational and maintenance budgets.

Environment: Mainframe and J2EE

Project Role: Delivery Manager/Senior Project Manager

Key Responsibilities

Project planning, scoping, estimation, tracking problem areas.

Steering Delivery Management for technical deliverables of concurrent projects.

Working on succession planning of the workforce, rendering technical guidance to the staff, shift management activities, conducting case / system / process study.

Managing smooth implementation within deadlines and deployment of the application at client location.

Providing post-implementation, enhancement and maintenance support to client for application.

Appraising the member’s performance & providing feedback.

Team mentoring, deployment, monitoring and development.

Bank of America (Project Manager/Assistant Consultant (Jan 2002 – May 2005))

The Global Banking System (GBS) developed and currently supported by International Systems Development (ISD) group in Croydon, England, provides a common platform for offshore banking functions of Bank of America (BofA). GBS is highly integrated, real-time banking systems having functionalities like wholesale banking, multi-currency accounting, multi-unit consolidation and integrated daily balance GL maintenance.

Tasks will be assigned in terms of work packet. Each work packet will be reviewed against an agreed checklist, and a decision made by the Strategic Partner team and GDC as to work suitable for Offshore, and what controls are necessary. Depending on the decision the work will be taken either at onsite or offsite. At onsite the SDLC will be followed and coordination will be done for offsite work.

Environment: Mainframe

Project Role: Project Manager

Key Responsibilities

Administering the WorkPacket flow

Making sure proper coordination by onsite coordinators for the WP flow between offshore and customer

Escalation point for customers

Handling resource requirements

Resource Planning

Metrics preparation

GDC Liaison

Projections

Billing and Invoicing Process

Status reporting

PMO - Project Management activities.

Target Corporation (Developer – Project Leader (Feb 1997 – Dec 2001))

The project is an AMO (Application Maintenance Outsourcing) HR/Payroll of Target Corporation (earlier called as Dayton Hudson Corporation), which consists of 3 units, Target, Mervyns and Marshall fields. These units are departmental stores, which are having common and legacy systems.

Environment: Mainframe

Project Role: Developer – Project Leader

Key Responsibilities

Worked as a Developer, Lead Analyst, Project Leader, Application Owner and manager

Batch Job Schedule Maintenance and Production Support

Small enhancements

Prepared Specifications, coding, testing and Implementation of elements into production and did maintenance support as both primary at onsite and as backup to offshore support.

EDUCATION

EGMP, IIM Bangalore May’2011

M.Tech (Civil & Structural Engineering),I.I.T, Mumbai, Jan’1997

B.Tech (Civil Engineering), Sri Venkateswara University, COE, Tirupati, Nov’1994

ACHIEVEMENTS AND CERTIFICATIONS

Tessaract”, Target, April 2000.

“Professional Excellence Program (PEP)”, Lucent, April 2004.

“Anti Money Laundering (AML)”, Bank of America, July 2004.

“Systems Thinking”, TCS, November 2004.

“Effective Presentation Skills”, TCS, December 2005.

“Effective Proposal Writing”, Lucent, October 2006.

“People Plus Workshop”, INFOSYS, February 2009

Graduated in Executive General Management Programme course at IIM Bangalore.

PERSONAL INFORMATION

Date of Birth : 8th February 1970

Languages : Telugu, Tamil, Hindi and English

Marital Status : Married

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