ID NO : 910**********
I am hard working, honest, reliable
and punctual. I am dedicated to
giving my best. My work ethic allows
me to work well alone, and in a team.
I complete tasks within the expected
time frame, and am always willing to
go the extra mile.
My work experience includes, but is
not limited to, reception, invoicing
and data capturing, telesales,
maintining a manual and electronic
With additional training in customer
service, telephone ettiquette,
telesales, conflict resolution,
communication skills and stress
management, I maintain good
relationships with clients, and this
ensures I do my job to the best of my
Website goes here
TREVOR JAGGARD ATTORNEYS
MRS S E PALMER
POSITION: CALL CENTRE MANAGER
NEWLANDS EAST SECONDARY SCHOOL
JANUARY 2004 – DECEMBER 2009
GRADE 12 /MATRIC
D&J CALL CENTRE TRAINING
[Dates From] - [To]
BLAKES AND ASSOCIATES - DEBT COLLECTING AGENT
Responsible for calling debtors to make arrangements for payments on defaulted accounts.
TRANSNATAL MEAT WHOLESALERS - RECEPTION / ADMIN CLERK APRIL 2012 – AUGUST 2018 – (COMPANY LIQUIDATED)
Responsible for all reception related duties, invoicing, maintaining manual and electronic filing system, updating and mailing of product and price lists, purchasing of office supplies, maintaining customer database.
TREVOR JAGGARD ATTORNEYS - DEBT COLLECTING AGENT
CLIENT : NEDBANK CREDIT CARD DIVISSION
OCTOBER 2018 – PRESENT
Responsible for calling debtors to make arrangements for payments on defaulted accounts, relieving reception.
Ability to multitask, set priorities and manage time effectively. Manage large amounts of inbound and outbound calls in a timely manner.
Respond to customer inquiries and complaints.
Payment and Settlement Arrangments with clients and corespondant attorneys.
Provide personalized customer service by responding to the needs of the customers.
CELL: 060********* Ensure feedback from the customer to further improve the customer services.
Identify and escalate issues to supervisor
Provide product and service information to customers Reserarch, identify and resolve customer complaints using applicatble software
Process debit order forms and applications.
Manage and update customer databases with the status of each customer.
Route calls to appropriate resources
Follow up customer queries where necessary.
Complete call logs and reports
Build customer loyalty by follow-up of customer calls. Evaluate problems of the debtors and provide logical lasting solutions. Manage filing, mailing, correspondence and other administration tasks. Other duties as assigned
Deep Knowledge of a Company’s Products or Services Attention to Detail and Organization.
Proficient in relevant computer applications
Knowledge of customer service practices and principles Excellent data entry and typing skills
Listening, verbal and written communication skills Clear and Effective Communication
Ability to handle stressful situations appropriateley Adaptability
ADDRESS : 210 BERGHILL COMPLEX,3RD AVENUE
JOHANNESBURG - 1710
Contact Number: 081-***-****
NATIONALITY : SOUTH AFRICAN
HOME Language: English
Other Language: Afrikaans
Availability: 1 Calender Month