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Customer Service Data Entry

Location:
Johannesburg, Gauteng, South Africa
Salary:
8500
Posted:
October 31, 2019

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Resume:

CANDICE JANINE

SARAGEE

ID NO : 910**********

PROFILE

I am hard working, honest, reliable

and punctual. I am dedicated to

giving my best. My work ethic allows

me to work well alone, and in a team.

I complete tasks within the expected

time frame, and am always willing to

go the extra mile.

My work experience includes, but is

not limited to, reception, invoicing

and data capturing, telesales,

maintining a manual and electronic

filing system.

With additional training in customer

service, telephone ettiquette,

telesales, conflict resolution,

communication skills and stress

management, I maintain good

relationships with clients, and this

ensures I do my job to the best of my

ability.

CONTACT

PHONE:

081-***-****

WEBSITE:

Website goes here

EMAIL:

adap1h@r.postjobfree.com

REFERENCES

TREVOR JAGGARD ATTORNEYS

MRS S E PALMER

POSITION: CALL CENTRE MANAGER

CONTACT: 011-***-****

EDUCATION

NEWLANDS EAST SECONDARY SCHOOL

JANUARY 2004 – DECEMBER 2009

GRADE 12 /MATRIC

D&J CALL CENTRE TRAINING

[Dates From] - [To]

SHORT COURSE

WORK EXPERIENCE

BLAKES AND ASSOCIATES - DEBT COLLECTING AGENT

[Dates From]–[To]

Responsible for calling debtors to make arrangements for payments on defaulted accounts.

TRANSNATAL MEAT WHOLESALERS - RECEPTION / ADMIN CLERK APRIL 2012 – AUGUST 2018 – (COMPANY LIQUIDATED)

Responsible for all reception related duties, invoicing, maintaining manual and electronic filing system, updating and mailing of product and price lists, purchasing of office supplies, maintaining customer database.

TREVOR JAGGARD ATTORNEYS - DEBT COLLECTING AGENT

CLIENT : NEDBANK CREDIT CARD DIVISSION

OCTOBER 2018 – PRESENT

Responsible for calling debtors to make arrangements for payments on defaulted accounts, relieving reception.

Ability to multitask, set priorities and manage time effectively. Manage large amounts of inbound and outbound calls in a timely manner.

Respond to customer inquiries and complaints.

Payment and Settlement Arrangments with clients and corespondant attorneys.

Provide personalized customer service by responding to the needs of the customers.

CELL: 060********* Ensure feedback from the customer to further improve the customer services.

Identify and escalate issues to supervisor

Provide product and service information to customers Reserarch, identify and resolve customer complaints using applicatble software

Process debit order forms and applications.

Manage and update customer databases with the status of each customer.

Route calls to appropriate resources

Follow up customer queries where necessary.

Complete call logs and reports

Build customer loyalty by follow-up of customer calls. Evaluate problems of the debtors and provide logical lasting solutions. Manage filing, mailing, correspondence and other administration tasks. Other duties as assigned

SKILLS

Deep Knowledge of a Company’s Products or Services Attention to Detail and Organization.

Proficient in relevant computer applications

Knowledge of customer service practices and principles Excellent data entry and typing skills

Listening, verbal and written communication skills Clear and Effective Communication

Ability to handle stressful situations appropriateley Adaptability

Empathy

Patience

PERSONAL INFO

ADDRESS : 210 BERGHILL COMPLEX,3RD AVENUE

FLORIDA

JOHANNESBURG - 1710

Contact Number: 081-***-****

NATIONALITY : SOUTH AFRICAN

HOME Language: English

Other Language: Afrikaans

Availability: 1 Calender Month



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