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Sales Customer Service

Apollo, PA
October 27, 2019

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Keith Hansen

412-***-**** (C)

Executive Summary

Experienced manager with a proven track record for delivering results and problem solving. Project management and collaborative experience. Extensive experience with data collection and analysis. Built and sold 3 businesses after serving in the United States Marine Corps


Harvard School of Business- Business Data Analytics, Post Grad Certificate

MIT Sloan School of Management - Pursuing Degree in Data Science

University of Texas at Arlington- Electrical Engineering

United States Marine Corps, Electronic Warfare Schools

Skill Highlights

• FINRA Licensed Series 6 and 63 • Licensed Investigator

• Licensed All Lines Insurance Agent • Fraud Examiner

• Licensed All Lines Insurance Adjuster • Project Management Pro

• FEMA/NFIP Disaster Adjuster • Commissioned Notary Public

• Certified in FEMA Damage Assessment • Federal Cyber Security Training

• Lean Six Sigma Professional Green Belt • SQL, Python and R

• Microsoft/EXCEL Professional • AML, SARs, CDR Certs

• Certified in Xactimate • Claims Examiner Level 2

• Certified (GRCP) Governance, Risk and Compliance Professional

Professional Experience

Hansen Global Resolve LLC. Founded 2014

Managing Director

Licensed business management consulting firm providing: Claim adjustment, compliance, risk & fraud consulting, project based data collection and analysis.

Serving the federal and state governments, financial/insurance & legal sectors.

Certified Veteran Owned Small Business

Independent Compliance Monitor of regulatory actions & Deferred Prosecution Agreements

Formulate and monitor data collection and remediation plans

Insurance claims/ Cat Loss, assessment, adjustment, investigation, and examination

Allstate Financial Services

Owner, Exclusive Agent/ Financial Specialist 2001 - 2014

Managed 3 large books of P&C, healthcare and financial service clientele and products

Generated $5-$10 million in premium revenues annually. Improved sales by 15% annually

Extensive experience with financial and commercial product sales

Top 3 Agency in home territory

Extensive Compliance, Anti Money Laundering & SARs training and experience.

Recruited, trained and managed a staff of six sales and administrative associates

Formulated, implemented and directed marketing initiatives

Managed office compliance, education, training, budgeting and goals

Managed data collection, analysis, and protection

Sold and serviced a variety of products including insurance, investment, retirement planning, health and disability, WYO Flood and commercial general liability

Managed claims, adjustment and customer service issues

Successfully sold this business

Keystone Research

Owner/Founder 1990 - 2014

Licensed investigation/consulting firm dedicated to corporate and institutional clientele

Participated in complex litigation involving trademark, copyright, and patent infringement

Gained experience with illicit transfer of proprietary data and human resource matters

Preferred Vendor for the Office of Pennsylvania Attorney General

Worked as a criminal court appointed investigator in both state and federal courts

Assigned to in excess of 120 homicide cases

Collected evidence, interviewed witnesses, vetted expert witnesses

Generated and submitted detailed reports to judges and attorneys

Testified in trial proceedings

Prepared cases, researched evidence, served process, interviewed participants and witnesses

Legal Research Services

Owner/Founder 1986 - 1990

• Asset tracking firm serving the Savings and Loan industry and the US Government


• Negotiated contracts and managed a staff of 8 investigators and 2 administrative assistants

• Specialized in locating tangible assets for liquidation to satisfy loan defaults

• Captured multiple government and private banking contracts

• Performed Portfolio Acquisition Audits and Financial Closing Process

• Met regularly to review cases with regulators.

• Successfully sold this business

Outside Experience


Board of Directors, Parks Township Municipal Water Authority: Vice Chairman. Currently serving 14th year, responsible for oversight of authority business and a $30M Rural Water Expansion. Additional responsibilities include: compliance, grant writing, legislative liaison, engineering, scope and stakeholder management, permitting and personnel matters.

Board of Directors, Kiski Valley Water Pollution Control and Sewage Authority.

Board member responsible for management of a treatment plant, associated nomenclature

vendor relations & personnel. Assigned to Finance, Billing & Insurance committees.


Board of Directors, The Kiski Valley YMCA: Managed a portfolio of physical assets, employees and programs. Managed and completed a capital fundraising drive that raised $2M, resulting in a new multi-use facility. Also conducted vendor assessment and negotiation for land and materials. Served 10 years.

Parks Township Zoning Commission: Served as a Commissioner, managed and developed a comprehensive land use template to facilitate future zoning and growth. Held administrative permit hearings. Analyzed maps for Flood Zone/ Mine subsidence, Tributary and Industrial consideration. Served 6 years.

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