Administrative Assistant Customer Service

Ramona Britain

**** ***** ****** ** ***** City, South Dakota 57701 513-***-**** *******.*@*****.*** PERSONAL PROFILE

Dependable professional with many years of experience in the fields of Customer Service, Data Entry, Computer skills-Word, Excel, PowerPoint Prioritized job duties Type 67 WPM Reliable Attention to Detail Ability to work independently or on a team Excellent phone etiquette Ordered, maintained supplies Maintained manager calendar Organized meeting venues, overnight accommodations and catering needs Excellent time management skills Strong work ethic Trustworthy and Honest WORK EXPERIENCE

Secretary/Receptionist-Professional Insurors, Rapid City, South Dakota Apr 2019 to present

Greet customers coming into the office and answer the phones

Print daily reports for new policies, endorsements or renewal policies from various online vendors

Prepare letters for policies that are Workers Comp, Malpractice, or individual businesses

Send out renewal applications each month for various states Assistant/Receptionist-EXIT Realty Black Hills-Rapid City, South Dakota Jan 2018 to Mar 2019

Greeted and directed customers needing real estate assistance or meeting with Medicare representative

Prepared daily property listings, completed data entry once sold

Answered phones, operated copier, fax machine and other related office equipment

Maintained supplies for the copier and organized the supply closet as needed

Handled all other related duties as assigned

Front End Cashier-Lowe’s Home Improvement-Rapid City, South Dakota Feb 2017 to Sept 2018

Operated cash register to check customers out and kept sales floor areas neat

Operated customer service desk for returns and questions

Provided excellent customer service to all customers and vendors

Stocked checkout areas with drinks and snacks as needed

Worked extra shifts and filled in other work areas when needed Secretary/Administrative Assistant-State Farm Insurance Companies-Cincinnati, Ohio Oct 1978 to Jan 2017 Administrative Assistant-Financial Services

Assisted in training of new staff and was the “Go to person” when it came to office procedures

Answered phones, provided customer service and ordered supplies

Coordinated hotel accommodations, food service for zone wide mutual fund meetings and team quarterly meetings

Processed monthly and weekly statistical financial reports that reflected sales and goals

Organized and coordinated office move

Prepared the department’s yearly budget report and business continuity report Secretary-Auto & Fire Companies

Handled vendor deliveries, answered phones, copied files for lawsuits, and ordered police reports

Processed salvage vehicles through the salvage vendor

Processed timecards for 10 employees

Transcribed claim reports, dictation and recorded statements

Maintained calendar and arranged travel and meeting venues for manager

Prepared weekly and monthly statistical reports for department

Handled additional tasks to assist other departments when needed

Promoted to Word Processing Lead Worker overseeing seven other processors OTHER EXPERIENCE

Secretary-Jidda, Saudi Arabia-Worked overseas two years for two private companies - Raytheon Middle East Systems Company and Corps of Engineers

MILITARY EXPERIENCE

Administrative Assistant-United States Military – Army - Two-year commitment-Honorable Discharge EDUCATION

Two-year Secretary Certificate Records Management -San Jacinto Junior College Pasadena, Texas High School Diploma-Oelrichs High School-Oelrichs, South Dakota References upon request

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