Chelsea, Ma 02150
PaySafe, Boston, Ma- Activations Specialist/ Sales
November 2017 - September 2019
●Started a brand new division as the activation specialist which intailled once the merchant receives their equipment to walk them step by step in connecting their terminal/ Gateway and Clover devices.
●Helped the merchant process an initial amount of $5.00 dollars getting the account fully activated. Made sure the merchant is comfortable making transactions, batching out the machine and gateway and answering any questions they have while giving merchants my direct line if they ever need assistance to contact me directly.
● I was the top Activation Specialist in the entire company with activating 200-250 merchant accounts monthly. I was promoted after 6 months to sales where I was the top performer in Sales out of 80 agents.
AT&T, Boston,Ma —Sales Trainer/ Senior Lead
December 2013 - October 2017
●Coached individuals on how to sell various AT&T products, such as VOIP systems,U- verse Internet, U- verse Television, Cellular phones, Tablets and Direct Tv.
●Once completing my Training Class, I moved on to the Call Center where I was a Team Lead helping boost sales for my team. While assisting my team members with call resolution issues.
Ascensus, Newton, Ma — Customer Service
January 2008 - November 2013
●Received 100 calls daily on changing Allocations for various portfolios and making qualified and non- qualified distributions and contributions.
●Navigated clients on how to access the website step by step for 3 states Indiana, Nevada, Connecticut 529 Plans.
●Assisted clients checking on account balances as well sending tax forms and end of year statements.
●Helping make sure customers have the financial Resources they need to cover the costs for extended care at Home, in an assisted living facility or nursing home in the event of a long term illness or a chronic condition.
Bay State College, Boston, Ma — Associate's Business Administration Management
Excellent Customer Service skills, time management, problem solving, detailed oriented, organization, team player, respectful to diversity and analytical. Proficient knowledge in Microsoft Word, Excel, PowerPoint, Data Entry, Salesforce.