Social Media Customer Service

AUGUSTINA IKEOTUONYE NWAKAEGO

House **A, Chief Augustine Anozie, Lekki phase 1.

*******************@*****.***

070********.

PROFILE

I am a graduate who is enthusiastic to finding a position in a dynamic, challenging and rewarding work environment. I am Reliable, numerate and meticulous. I can work on own initiative or as part of a team and can deal with duties competently.

COMPUTER SKILLS

Microsoft office (Word, Excel and PowerPoint)

OTHER SKILLS

I can work under pressure, as a team and without supervision

I have an excellent Oral and Written communication skills

I can multi - task, prioritize and manage time efficiently

I have good listening skills

I have strong analytical skills

I possess a strong sense of commitment and ever willing to learn.

I am customer oriented

I possess excellent inter-personal skills

I pay great attention to details.

I am Poise and I have Charisma

I have a high level of integrity.

CAREER HISTORY

JAN 2018 - AUGUST 2019 UNION BANK OF NIGERIA, CHEVRON, LEKKI.

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities:

Answer courteously inbound calls.

Build customer loyalty by follow-up of customer calls.

Generate customer interest in the service products offered by the company.

Build sustainable relationships of trust through open and

Interactive communication with customer

Cross selling of banks’ products and services via phone calls and email. (internet banking, travel card etc.)

MAY 2017 - DEC. 2018 My Extensionz, Lekki phase 1.

Sales /Customer Service Officer

Responsibilities:

Respond to customer inquiries.

Communicate via telephone and Social media platforms

to resolve clients’ issues.

Work directly with clients to effectively manage their

needs and preference.

Obtain and process all clients’ information and transactions.

JUNE 2016 - APRIL 2017 NATIONAL YOUTH SERVICE CORPS COMPLETED

Social Media Officer at Ministry of Information, Oyo, Ibadan.

AUGUST 2013-OCT. 2013 LAGOS TELEVISION (LTV) (INDUSTRIAL

ATTACHMENT

Writing of news stories

Worked with the editorial team in editing news stories

Assistant Producer of Morning Desk Programme

EDUCATION

2011 - 2015 CARITAS UNIVERSITY, ENUGU STATE.

B.Sc. Mass communication

Second Class Upper Division (4.29)

2004 - 2010 QUEEN'S COLLEGE, YABA LAGOS.

Secondary School Leaving Certificate

1996 - 2004 EVERGREEN NURSERY AND PRIMARY SCHOOL SABO

YABA, LAGOS.

PROFESSIONAL CERTIFICATION

2016 Human Resource Management

HOBBIES

Writing, Reading and watching movies

REFEREES

Available on Request

Contact this candidate