Administration, Operations and Office Management

Sylvia M. Whitfield

-- *** Parkside Avenue, Apt 6C, Brooklyn, NY 11226 516-***-**** ***************@*****.***

Summary of Qualifications:

·Accountable for reducing delinquency on all accounts

·14 years of business to businesses collections experience

·Highly adept to work effectively in a fast paced dynamic atmosphere and adapt quickly to change with the ability to work in and lead a cross functional team on company projects

Summary of Accomplishments:

·Reduced the DSO by increasing collection efforts and diligent invoice processing

·Successfully interacts with existing clients to generate renewal business resulting in an increase in monthly sales and revenue ranging from 20-30%

·Created a daily cash report for real time updates which provided efficient cash flow analysis and forecasting

Professional Experience:

TOUR GCX Partners New York, NY 1/2010- 5/2019

Director of Accounts Receivable & Administration

·Manage all aspects of A/R functions

·Oversee the cash applications and invoicing process performed by 2 accounting analysts

·Handle all accounts receivables processes including all cash deposits, wire transfers, credit card charges, customer refunds and account adjustments

·Investigate and resolves customer inquiries and disputes including chargebacks

·Negotiate & makes payment arrangements for past due balances

·Initiates write offs and prepares credit memos for uncollectible balances

·Responsible for all billing processes including approving sales order forms, invoice review and distribution to clients

·Communicate & follow up effectively with sales executive team regarding customer accounts on a daily basis and enlist their efforts when necessary to accelerate the collection process

·Implemented a weekly & monthly cash report provided to executives weekly as requested

·Weekly and monthly forecasting of incoming cash

·Chief support in general accounting functions including but not limited to monthly reconciliations

·Monitor new clients including collecting membership forms and entering into system

·Distributes and logs all incoming leads to sales team

·Implementation and on-boarding of all new employees

·Process and distributes monthly commissions & expense reports for the sales team

·Documented all charity requests and distributes charity packages

·Oversaw daily office operations including ordering supplies, arranging conference meetings, vendor management and all other office services and procedures

·Provides ad hoc reporting as needed to executives upon request

Service By Air, Inc. Woodbury, NY 6/2004- 8/2009

Accounts Receivable Specialist

·Prepared, applied & filed invoice adjustments, reversals, cash corrections, refunds, bounced checks, credits, write offs and bad debts

·Prepared bank deposits daily and filed and maintained cash, credit card & wire receipt details

·Contacted clients via phone, email, fax and mail to secure payments and reconciled billing disputes along with payment adjustments

·Generated and distributed account statements and invoices as requested by clients and monthly letters to delinquent account

·Issued and applied credit memos when approved

·Researched and resolved unidentified payments and updated account status by logging journal entries into the database

·Assisted A/R Manager with credit analysis of accounts by utilizing D&B and company reports

·Identified accounts that should be place on credit hold and prepared necessary documentation for accounts sent to collections

·Prepared bank deposits and supplied the vice president, controller and staff accountant w/ the daily deposit reports

·Consulted with the sales and logistics team regarding account matters and the IT staff to develop more efficient accounting procedures with existing programs

·Provided general administrative support to A/R Manager and Assistant Director of A/R

Education: State University College at Oneonta Oneonta, NY

Bachelors of Science

Major: Speech Communications

Skills & Proficiency: Quickbooks, Salesforce, Fairway Pro-Series,HRIS, AuthorizeNet, USAePay, Outlook, Word, Excel and PowerPoint) Adobe Sign, SharePoint, Campaign Monitor& JotForm

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