Customer Service Representative

TIMISHA MELTON

**** ******** ** ** *******, GA **344 Phone: 678-***-**** *******.******@*****.***

OBJECTIVE:

To work with all my efficiency, diligence, and integrity for taking the company to the next level and enhancing the profits of the company while establishing strong customer relationships. My active approach, motivation, and experience can help in achieving the customer satisfaction and positive customer experience.

WORK EXPERIENCE

04/2013-06/2017 Georgia Department of Transportation Atlanta, GA (Contractor for SPI Resources LLC)

QA/QC ANALYST (Remote)

·Metadata review/document review

·Proofreading and editing; quality of image to match actual document and accuracy of metadata.

·Store and view data in SharePoint; provide feedback about any changes, updates, etc.

·Document management and control.

·Prioritizing workload to meet project deadline

09/2010-09/2012 State Health Benefits Department Atlanta, GA

DOCUMENT IMAGING SPECIALIST

·Sorting and/or preparing hard copy records for scanning and document preparation

·Scan hardcopy files to electronic images. Assuring a quality image and perform quality control functions

·Perform document preparation tasks. Indexing, Packaging and Release of product.

·Adhere to Imaging Center guidelines of maintaining clean work environment

·Other duties as specified/assigned by Supervisor/Manager.

04/2006-09/2010 Vesta Services Atlanta, GA (Contractor for Randstad Solutions)

CUSTOMER SERVICE REPRESENTATIVE/OPA (Call Center)

·Assist callers in a 24/hr call center with uploading pre-paid cell phone plans in a timely and efficient manner

·Accurately input and verify customer information

·Educate customers of their specific plan and plan features

·Up sell products and services to customers

·Process electronic payments, refunds and credits

01/2004-01/2006 Nova Information Systems of Technology Atlanta, GA

TECHNICAL SUPPORT ASSOCIATE I (Call Center)

Solves merchant software/configuration problems by maintaining applications, downloading, reprogramming and database

Handle all outbound/inbound calls, e-mails, instant message and other related tasks as they apply to servicing assigned accounts

Provides effective training for employees and merchants for PC products. Responsible for installation and training on Nova’s PC product line.

Assists in the evaluation of product potential by testing compatibility of new products with existing products

Basic terminal programming skills. Strong working knowledge of Windows, MS-DOS, Microsoft Office, modems, and networks

Ensure accuracy and completion of work performed and evaluates the effectiveness of results

06/2002-01/2004 Loyalty works Inc. Atlanta, GA

MERCHANDISE REDEMPTION SPECIALIST (Call Center)

·Answer program and order related emails from customers and vendors, commitment to resolving issues within 24 business hours

·Issue returned merchandise authorizations (RMA’s) and Call Tags for the return of defective or unwanted merchandise

·File claims with carriers for damaged or lost merchandise

·Work with our drop ship vendors for shipping, canceling or back order issues

·Proper completion of daily or weekly reports to clients to meet deadlines

·Enter new orders via web, mail, phone or fax, documenting all action issues in call tracker

References Provided upon Request

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