Manager Program

PROFESSIONAL EXPERIENCE

**+ years of success in IT strategic planning, program/project management, applications development management, management consulting, and team leadership. Knowledge and expertise in providing IT services for the following industries: high tech, government, academia, healthcare, insurance, banking, financial services, call centers, and manufacturing firms.

IT Strategic Planning

Project/Program Management

Leadership

• Large-scale IT systems

• Agile

• Staff Alignment

• Applications Management

• Waterfall

• Collaboration

• Architecture

• Strategic Planning

• Program QA & Oversight

eCommerce

• SaaS

• SDLC

• ERP and EMR expert

• Team Development

• Customer Service

• Cross-functional Teams

• Vendor management

CAREER EXPERIENCE

Washington State Behavioral Health Department Program Manager

(via Ballista Consulting)

9/2016 – 11/2018

Quality Assurance- Project Oversight to the Electronic Medical Record implementation of Cerner for the state’s behavioral health institutions

Led the Electronic Medical Record implementation of Cerner to the state’s behavioral health institutions

Stanford University Program Manager

(Via Oxford Global Consulting)

10/2015- 6/2016

Budget: $47M Team Size: 15 Staff & 15 Contractors

Led the integration of Stanford University’s Lawson ERP (Enterprise Resource Planning) for an acquisition

Automated multiple manual functions which included finance, accounting, human capital management, and supply chain management

Led integration of multiple business systems supporting the business functions reducing process time-frames by 40%

PeaceHealth Manager EPMO (Enterprise Portfolio Management Office)

4/2007-10/2015

Budget: $200M Team Size: 30 Staff & 15 Contractors Methodology/Tools: Clarity & MS Project

Managed a multi-million IT portfolio of program management for IT projects.

Led implementation of a $74M Epic Ambulatory project on schedule

Led implementation of $100M Lawson ERP

Symantec Corporation Senior Manager, System Development

12/2003-11/2005

Led the turn-around of a failed implementation of e-Commerce system

Led a team of developers to code and improve system uptime to 99.9%-—a $60M portfolio using Scrum.

Managed a team of developers, quality assurance analysts, architects (20 onshore, 15-20 in India) to provide an international upgrade of Siebel CRM for sales, marketing, customer support, and product development users—a $27M portfolio.

Strategic Solutions Founding Partner, IT Strategy

2/2000-12/2003

Built, funded, and managed a four-person firm which grossed $800,000 in the first two years.

Led C-level decision makers in IT Strategy

Led customer relationship management practice

CERTIFICATIONS

Project Management Professional (PMP) Certification: Project Management Institute, 2013

PRESENTATION & PUBLICATIONS

The Future of Healthcare Analytics for Oxford 2016

Siebel Conference presentation: Siebel 7.5 Upgrade Best Practices- 2003

Speaker with the CRM Panel of Experts—The Future of CRM, DCI Conference, Los Angeles-

2001

“Best Practices in CRM Program Management,” Siebel Magazine 1997

AFFILIATIONS

Society of Information Management, Project Management Institute

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