Manager Customer Service

SEKOU AMADOU DICKO

B-***, rue Bertrand Phone: 204-***-****

Winnipeg R2H ON5 E-mail: **********@*****.***

QUALIFICATIONS

Bilingual: English and French

* ***** *********** ** * sale associates

5 years experiences as a Cybercafé manager

Extensive experience in customer service

Strong organizational and leadership skills

Respect of co-workers and ethic

Punctual hard worker Detail oriented Team worker

PROFESSIONAL SKILLS

Manager

-Planed, organized, directed and evaluated the operations by providing services to clients

-Established or implemented policies and procedures for staff

-Planed and controlled budget and inventory

-Responded to inquiries or complaints and resolve problems

-Managed contracts for advertising or marketing strategies

-Hired, trained and supervised staff.

Customer service

-Greeted customers and discussed the type, quality and quantity of merchandise for purchase

-Prepared merchandise for purchase and accepted cash, credit card or automatic debit payment

-Assisted in the display of merchandise

-Maintained sales records for inventory control

-Operated computerized inventory record keeping and re-ordering systems

-Made sure the store was clean at all times

Archivist

-Disseminated and stored archives of all types of Health Ministry of Mali (documents, photographs, maps, audio-visual materials, manuscripts, etc.)

-Planed the computerized management of archives and the management of electronic archives

-Authenticated documents and records and researched the origins and significance of archival materials

-Organized noncurrent archives and developed cataloguing and retrieval systems to allow access to archival materials

-Assist people with their searches

-Provided monthly report

WORK HISTORY

Sale associates 2010-present

Shell Canada

Cashier

Husky Gas Station, Winnipeg 2009 - 2010

Thompson Shell, Manitoba 2008 - 2009

Archivist 2005 - 2008

Direction Administrative et Financière, Ministère de la Santé, Mali

Cyber café Manager 2000 - 2004

Bureau de Services Informatiques (BSI), Mali

EDUCATION AND TRAINING

Professional training in human resources 2008

Ministère de la Santé, Mali

Grade 12 2000

Délégation de la Ministère de l’Éducation, Bamako, Mali

REFERENCES AVALABLE UPON REQUEST

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