Administrative Assistant Customer Service

RALPH ANTHONY C. COSTELO

Mansoura, Doha Qatar

Mobile Number: 5027-6134

E-mail: *****.*******@*****.***

OBJECTIVE: To obtain a position within the company that will allow me to utilize my education and work experience for the benefit of the company as well as for personal growth and professional advancement.

SKILLS:

Good verbal and written communication skills

Computer Literate (Microsoft Office Applications)

Knowledge in ERP database (GP)

Oracle

Excellent customer service

Excellent proactive attitude towards work

Excellent organizational and time management skills

EMPLOYMENT RECORD:

DATA ENCODER & INVENTORY

Fashion Department

The Gate Mall

Salam Studio & Store

Nov 07, 2017 – June 30, 2019

Accurately and efficiently encode all data that needs organizing and recording.

Confirm that entered data accurately aligns with original documentation.

Organize and maintain original paper evidence.

Assure files are properly prepared and saved to backup drives.

Transcribe, scan or photocopy hard copy documents and forms as needed.

Checking for errors or duplication.

Organize files in a logical and manageable fashion.

Adhere to and meet set schedules and deadlines.

Input track, and maintain all encoded data and records.

Compiles and maintains records of quantity.

Counts material, merchandise or Supplies in stock and posts total to inventory records, manually or using computer

Compares inventories to office record or computer figures from the records, such as sales record, production records, or purchase invoice to obtain current inventory.

Prepares report, such as inventory balance, price list, and shortages.

ADMINISTRATIVE ASSISTANT

Vehicle department

Gulf Supplies and Commercial Services

Salwa Road, Doha Qatar

August 15, 2013 – 02 June 2016

Prepare payment orders, invoices, receiving and miscellaneous log transactions using database.

Assist in handling the department’s petty cash and ensure proper accounting and control to meet the approved needs.

Organize and provide documents, reports and information to department in useful and well-organized manner

Established and maintained an effective filing system for all the files, confidential documents and reports and ensure they are stored in a safe and secure location.

Provide support for staff within the department on various requirements as requested and follow up with concerned departments.

CUSTOMER SERVICE/BARTENDER

Hacienda Isabella, Indang Cavite, Philippines

August 2009 - up to Jan 2012

Routinely greeted guests, took reservations, and maintained reservations book when applicable

Checked to ensure that customers are enjoying their meals – took actions to correct any issues if needed.

Arranged with customer concerns and complaints in an effective way.

Utilized high levels of energy and superior multi-tasking abilities to quickly fill drink orders in this extremely fast-paced establishment.

Continually stocked bar with glasses, ice, liquor, garnishes and other supplies.

Maintained inventory and high levels of cleanliness.

Supporting other areas of the restaurant as requested, for instance answering telephones and completing financial transactions

Performed other duties as assigned

ON-THE-JOB TRAINING:

I.KALIPAYAN RESORT HOTEL AND RESTAURANT

FOOD AND BEVERAGES - (June 26, 2010 & August 10, 2010)

HOUSE KEEPING - (August 11, 2010 & September 15, 2010)

II.BAR TOUR EXPOSURE PROGRAM

TGI FRIDAYS, REMEMBRANT QUEZON CITY – February 16, 2007

III.FLOWER ARRANGEMENT AND TABLE SETTINGS FOCUS ON NORMAL DINING

TAMAYO’S CATERING SERVICES, RESTAURANT AND FLOWER SHOP

VILLA IMMACULADA INTRAMUROS, MANILA – FEB. 15, 2009

EDUCATIONAL BACKGROUND:

BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT

Cavite State University, Philippines

Year Graduate : November 05, 2010

PERSONAL DATA:

Date of Birth : July 05, 1990

Gender : Male

Citizenship : Filipino

Civil Status : Married

Passport No. : EC6340973

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