Sales Customer Service

Ramesh Dundi

*-*-***/****, ******** nagar, Hyderabad

Cell: 91-949******* Home: 998-***-****

email: ******.***@*****.***

Executive Summary

Experienced Store Manager with depth in recruiting training mentoring coaching and developing staff in large consumer-focused store operations. Strong budgeting sales forecasting and merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of cash / inventory management. Broad skills in educating personnel to achieve exceptional levels of customer service building teams and ensuring the achievement of corporate goals.

Core Qualifications

Team Leadership

Merchandising

Budgeting

Training / development

Cost control

Advertising & marketing

Recruiting / hiring

Customer service

Sales forecasting

Inventory management

Scheduling

Achievements

Best performance award in ‘Scooter Carnival’, and ‘Silver medal’ for achieved annual target with 10% growth, And also two times international trip by HMCL.

Skills

Software proficiency includes SAP,RCP and Tally-Meeting quality standards for customer service -Quick thinking -Ability to anticipate customer needs and objections -Communicating with a diverse range of customers and businesses - Persuasiveness and creative thinking -Ability to use statistics, ability to team lead and implementation skills, In-depth knowledge of retail sector, Strong ability to work under pressure and time constraints, And great ability of presentation,dealing with the customers.

Professional Experience

Worked as Showroom sales manager in Reddy And Reddy Automobiles, Bhimavaram -2013-2016

Worked as Asst.HR Manager in FLUOR (USA NASA undertaking company), Afghanistan -2011-2013

Worked as HR Executive in Sree Kumar Agro Oils Pvt. ltd, Bhimavaram -2009-2011

Store Manager - 10/05/2016 -Current

Denim hub., Bhimavaram, AP

Direct sales floor activities ensuring excellence in customer service and resolving store level problems

Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits

Oversee personnel management interviewing hiring training mentoring/coaching and evaluating

Manage merchandise selection window displays and stocking working directly with vendors

Work with corporate management developing local marketing and advertising strategies

Applied strategies that improved shrink percentage for five years

Key contact with suppliers / vendors securing key business agreements

Maintained price accuracy of goods and ensured adequate stock levels

Hired trained and coached staff to ensure maximum performance within the store

Developed new and low performing sales associates educating on sales methodologies as they applied to store offerings

Supported sales floor by implementing process improvements

Implemented new recruiting strategies to attract exceptional sales personnel

Showroom Sales Manager - 01/08/2013 -20/04/2016

Reddy And Reddy Hero Automobiles

Bhimavaram

Increased territory annual sales from less than 14000 to 17000 within two years and also two times Best retail national winner Award from HMCL in 2015-2016

Introduced new gasket lines into the market, often closing sight-unseen sales of newly released products, responsible for assigned sales targets (monthly, quarterly and annually and Planning for order stock and maintain as per targets

Responsible for assigned sales targets (monthly, quarterly and annually and Planning for order stock and maintain as per targets

Responsible for monitoring the weekly purchasing report to make sure that there were no duplicates

Goals set for centers month on month, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales.

Maintaining AD stock as per norms, Document collection, provide daily updated data to AD., Promoting the Brands & Encouraging the Sales through various Promotional Activities (CBYs, Van Activity etc.), establishing a healthy relationship with retailers, effectively handled the Retailers Claim Settlement, Promoting Sales through Visibility in my area.

Operating Internet, updating all records and documents (Hard copy as well as Soft copy), Purchasing and maintaining stocks, Data Entry, updating accounts, Compiling MIS reports, networking with different stake Holders and organization.

Proper execution of order and dispatch it on time, follow up for payment and develop new sample for client and maintain good relation with client.

Education

Masters – Human Resource Management 2007 – 2009

Andhra University, Bhimavaram

Bachelor of Arts – 2004 - 2007

Andhra University, Bhimavaram

Personal Information:

Father : Manikyala Rao

Mother : Nagamani

Passport number : T8567190

Passport Issue : 03/10/2019

Passport Exp : 02/10/2029

DOB : 09/06/1986

Gender : Male

Nationality : Indian

Hobbies and Interests

Love all things physical, including Cricket, Volleyball, Tennis, and geocaching. On weekends, always make time to curl up with a good book and a cup of coffee.

Languages

Proficient in English, Telugu and Hindi

Technical Skills

Proficient in windows XP applications, SAP, RCS, MS Office, Auto soft Internet explorer and outlook Expres

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